BackWoods RV Service & Repair

This RV Maintenance small business is the very best RV maintainer anyone will find. A small family owned biz where the entire family is involved and show their determination to make your visit easy and trouble free. We have owned RV's all of my life, I have taken on maintenance jobs that I prefer not to because it's very hard to find an honest and reputable RV Technician. There is nothing he won't fix or attempt to fix even if he does not have the most experience on issue, he always figures it out. His wife manages the Customer Service and parts ordering and has the best communications to keep you up to date on RV readiness. This has been the best RV Maintenance facility we have ever experienced and we highly recommend them to all RV owners!

Jon and Delora
Fayetteville, Tn

Worst service job in my 3 years of camping, and that’s an understatement. Replacement of an awning cost me out of pocket $450 and a black tank out of pocket was $1000, which was $500 over the quote. They never did an operational check on my flush system when complete and it is currently not working. Communication from them was very ride and was unaware they ordered a part. They didn’t reseal the environmental belly cover, stating it wasn’t needed. To top it all off, they left the unserviceable black tank and awning tube for me to dispose of.
I had been pre-warned about their shady workmanship by several fellow RV’rs…guess I learned the hard way. I know they will debate this but,I have the receipts, all text messages, and photos. 2 local RV shops said their hours to repair the two items were double what they would charge, and not sure why they charged me double-time as well.

FOLLOW UP…
They ordered and installed the incorrect black tank, therefore they plugged the flush line and didn’t install the electric heater as well. So now there is no flush system nor a tank heater system…none of which was communicated. Tank was cleaned the best it could with it leaning as the bracket was broke…this lady! I don’t care if you had to mess with this guys dookie…you chose your profession, not me. As far as cleaning out the storage area, you never asked and I just had neck surgery the day before…literally 2 empty suitcases, leaf blower,, and a small fan…2 minutes tops to move. The point on this is very simple…you ordered and installed the incorrect tank…none of this communicated to this guy. Yep, I asked about sealing the belly, you states it wasn’t necessary. I should have to even ask. Your job is to do the job correctly, the first time. This lady…claimed the old tank leaked…pressure test revealed it did not. This lady replace a tank that didn’t require replacement, this scamming Jayco and ripping of the customer.
This lady…when told my flush system isn’t working, her reply was “you’re not supposed to empty the tank until it is 3/4 full”…when this lady should have replied with “you no longer have that feature”! When asked, for 2 days, how you were going to resolve this…this lady replied, “when Jayco sends parts”. What parts? You left here with stating the job was complete…now you’re telling me you are waiting on parts???
This lady….ripped of the manufacturer and the customer, and it’s this lady’s responsibility to complete the warranty work to standard. I am 100% sure, the court will side with me…..this lady!

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Family owned business very nice, very knowledgeable. And did a great job for me. I would recommend them to anyone that has a RV or travel trailer. If you have any work that needs to be done on your R. V or travel trailer, I highly recommend these people.

These guys ripped us off. They charged for two visits 645$ to put a fuse in fridge . They also made an extra trip home to charge for extra service call. We put the check in the mail and they started harassing us. They crooks and bullies
DO NOT DO BUSINESS WITH THEM!!!!!

Hands down the Best RV repair service company I have done business with so far in the 3 years of having my 5th wheel. I used their mobile services. Very straightforward to me with all my questions. Ran by a super cool family that all worked together to get my RV serviced. Very well at communicating. They are definitely going to be my forever go to RV people!

My experience with Backwoods RV hummm. Great people to do business with, more like family. When I called them up for an AC issue they set the appointment, they were on time, and then let me know exactly what the issue was. Ordered the items needed then were on time for the next scheduled appointment to complete the repairs. Had a recall on my hot water heater, they Inspected, ordered parts, and completed. Simple steps on my end. They have taken care of all the items I needed at reasonable prices and within a short time frame with supply chains the way they are.
Beautiful fun family business that goes above and beyond to complete the task cost effectively. Just love this company.

I called for an electrical problem in our 5th wheel. Backwoods RV quickly and accurately talked me through the issue which corrected the problem and everything is back up and working properly. I have them in my contacts now and if we ever have a problem when we are visiting the area again we will certainly call them.

Backwoods RV Service did a super job…they took care of all the paperwork to replace our AC which was under warranty. Once the AC arrived they took us in and replaced it super fast. We would and have recommend them for any service required for your RV.

They came out to my house to work on my AC and hot water heater in my camper. They were so nice and explained everything very well! All around wonderful experience! Absolutely give them a call!!

I took my camper in on the day it was scheduled and picked it up on the day they said it would be ready. Had a new roof and new ac unit installed, Looks great inside and out. They were great from start to finish. If your camper has a problem give them a call.

I can not say enough about these wonderful people. They are honest, trust worthy, dependable, hardworking- I mean they will hang in there with you until the problem is solved.

We recently just sold our fifth wheel. But, if I ever needed another service person they will be my go to person. We had to use them so much they almost became like family to us.

I highly recommend them!

Take Care and May God continue to bless ya'll!
The Posey's

Excellent folks. Here when they said they'd be and quickly got the job done. Did some water/plumbing related work. Worth every penny. Efficient, friendly and reasonable! Will I use them again? In a flat minute!

Amazing family owned and operated business, I will never go anywhere else again!! Hot water again!!!!
Do not call anyone else.

Very friendly, family business. Made our appointment and got to us quickly. Changed out a fuse and kept in contact with us through that day to see if there was any change with our fridge. When that proved to not be the problem they went to battle for us with the company. Came back out and checked something else that Dometic wanted confirmed. Now just waiting for a replacement very professional and on top of everything but very friendly!

Backwoods RV Mobil service & Repair came out to the campsite to help me get a slide to close. They also checked all the other slides. This family business is a pleasure to work with when I have problems with the camper.

Very happy with the work that was performed. They actually get the work done when they say they will. That is non existent around here. They are pleasant to deal with, honest and I will definitely use them again. They even fixed messes other repair shops make, I am looking at you Tennessee Valley RV.

Have had several units fixed through this family owned and operated business and will continue to deal with them. They do great work and at a great price. They usually have a quick turn around on most repairs.

I’ve had three times to call on Backwoods RV. Always a pleasure. Great workmanship. Honest family business. When you need repairs, you know the dealerships are weeks and months behind. Don’t mess around. Call Backwoods. Great folks to work with.

I have a great experience with backwoods Rv they have worked on my travel trailer every time there is an issue and they are the most professional company that I have ever dealt with I appreciate their service and when they say they’ll be there they there to take care of anything I need done thanks again

This company is a total ripoff I was SCAMMED OUT OF $700. A couple of months back I took my food truck to them to have a leek in my roof repaired because every time it rain, rain gets all inside the truck. After taking my truck to them it still has a leek in the roof and when I called to speak with them about it, the lady on the phone was EXTREMELY RUDE and told me that there is nothing they can do for me and even HUNG UP THE PHONE ON ME.... DON’T do business with them they are total ripoff

JoLee and her family are the most amazing RV repair shop. Super high Quality and as friendly as you can get. I highly recommend Backwoods RV Service to anyone in need. They turned around a 68 X 48 inch Baggage Door repair in less than 24 hours for our 2133RB Dutchman Aerolite to perfection - better than new.

Okay - that was a remove and replace repair!!!!!!

Thank you
Peg and Jim

Excellent service by a family owned business. They came to my home, found the problem, were able to locate a part, drive back to HSV to pick up the part, and returned to fix my refrigerator in the same day. Highly recommend their service.

Absolutely wonderful experience!! They were prompt to come to look at our problem and extremely efficient on getting our unit repaired! Highly recommend for any RV issues you may have.

Backwoods has really come through on fixing major mistakes another RV service center made to my motorhome. Highly recommend Backwoods.

The team arrived in a timely manner and fixed the issue with my RV tankless water heater in really no time at all. If I have any problem in the future with my RV, I will call BackWoods RV Mobile service and repair.

Very professional. Arrived on time! Tracked a short in my fridge that kept my furnace from working! Knowledgeable, I'd recommend them to anyone!

Very good team they worked on my camper fixed my heating problem now i can sleep not getting cold at night. very good price for the work done.

Used a few different repair shops in the Huntsville area and have been screwed over every time. I will never call anyone but Backwoods ever again! Amazing customer service, amazing family run business! Came to me, showed up on time and charged LESS than any of the big shops in town....AND didn't have to wait 3 months for repairs! If you need RV repairs done calling Backwoods should be a no-brainer!!!

These folks were awesome. We had an issue with our slides and they came out, fixed the issue in a little over an hour and got us back on the road. They are really knowledgeable and do excellent work.

We are new to owning a RV. We had a gas leak (of course over the weekend). They came out right away and fixed the leak. They stayed around and answered questions that we had about different features and options. Very helpful and polite. They even helped answer my questions about warranty and getting reimbursed for the service. I would definitely recommend them to anyone needing any service.

We have been very pleased with the service and quality of work we have received from Backwoods. Chris is very knowledgeable and he and his whole family has done a great job on our RV. Highly recommend

The convenience of having the business come to you to service your RV is not the only perk. This family owned Mobile RV service business is professional,competent and reasonable. They have gone above and beyond on more than one occasion and I value the relationship. Kate

My husband was told that they could file the warranty for us when they replaced our fridge in the RV. That was $2,000 and over five months ago and now they do not want to answer the phone. I will be reporting them to the Better Business Bureau tomorrow. If they ever do what they said that they would do or want to give me my money back, I will remove this review. Until then please beware of these crooks.

Avoiding calls and text, promised to call insurance to get work looked after, told me I could turn in a service call on my own. Its been 2 weeks at this point. Insurance won't take it because he never called in two weeks. Knowing I'd been scammed.

Also quoted me 275 with labor and drive. Was over a hundred off on that.

I now have water damaged floor, 400 bucks down the drain, and im running out of warranty.

Lesson learned. Please keep looking if you want insurance to cover it.

Assuming you see this, I might remove this if you actually get back to me.

These folks are top notch! We're traveling from AZ and were having some problems with one of our slides (we have a 35' Montana, with 3 slides). Not only did Chris get back to us very quickly (we didn't even get a call back from two other places), but he made an appointment to take a look at our issue and was right on time. He took care of the problem in very short order, and his fees were more than reasonable! Definitely will use them again if we're in the area and have an issue! Friendly, honest, no BS kind of people!

Backwoods RV Mobile Service...we can't say enough great things about them! Dependable, super responsive, dedicated to helping you with your RV! We HIGHLY recommend them! They go above & beyond!

Very glad to have these guys come to my house and work on our camper!! Came on time, very good communication. Did a great job, very professional!

I love BackWoods RV Mobile Service & Repair. The quality of service compared to price make them the best bang for the buck in the area. Always responsive, and so convenient to have them come to me. Very nice family business. Great folks to deal with, always make the extra effort to ensure you are taken care of. The only folks I use for all my trailer needs, I recommend them to everyone I know who need work done to their RV's. Thank you again, see you again soon!

I had unexpected issue I thought with my camper needed some reassurance so I did the mobile chat with Chris. Chris responded quickly. They came out short notice and assured me everything was okay. Definitely would recommend.
#chrissaiddon'tpanic

These are great people who have done many repairs and upgrades for my elderly mother's camper. They do quality work in a timely manner for a great price! We always call Backwoods RV!

I was traveling to Wisconsin from Florida when I broke down in my 14 year old motor home. I received an immediate response late in evening. We went through the scenarios that occurred on my break down so they could be well prepared. Early the next morning they came out and ran through the web of issues possibly causing the breakdown. They went systematically through the process and narrowed it down. They brought the right equipment and / fuses/ battery ect. They then diagnosed one more problem that was a difficult part to find. They went, got the part and changed it. After a few minutes they got me running. This is what a genuine small business is truly made of. They were so reasonable with pricing and amazing customer service. They checked on me over the 2 days. God bless these guys. Thank you so much.

I am in the area for work and found Backwoods online when my heater messed up. My family travels with me so it was a priority to get it fixed. Got ahold of them they were very responsive, understanding and up front. They came out explained everything and got me going, until a new part arrived. They quickly came and put the new part it and it works great! Would highly recommend to anyone who wants rv work especially since they come to you. They are hardworking honest and fair priced!! I will definitely use them anytime I am close. Thanks again for all your help!

They're response to our calls were immediate. Once on premise they reviewed the problem and determined alternate options to resolve. Their repairs were excellent. Very customer focused. Very professional. No problem big or small was handle. Will use this service going forward.

These guys went out of their way to repair a faulty brake system on my 28' travel trailer. I was a week out before a scheduled trip and these guys came out on Sunday to diagnose my issue and ordered parts. If you're looking for repairs this company is my #1 choice. Their main concern was getting me fixed and on the road even on a very short notice! Highly recommend them

Steve White

I feel incredibly blessed to have been referred to BackWoods RV by Marge. I have a 37 foot, Newmar Motorhome that hadn't been opened, cleaned or started in four years. Chris and Jolie came out and did a top to bottom assessment and then made recommendations on what were the priority repairs and which could be deferred. I am so impressed with their knowledge and the quality of their work. My RV now a newly sealed roof and is clean inside and out. We have a clear phased plan for the remaining repairs so that I will be able to enjoy my RV in the spring. Their prices are fair for the quality of the work. As an older widow, having people to work with who are skilled and honest is a huge relief. I do not hesitate to recommend them - you won't be disappointed!

If you're looking for a fast, knowledgeable, and efficient team that goes the extra mile to make sure you and your RV are in good shape look no further. Chris and his team are 10 star, I will be using him again in the future for any needs. Very nice guy, thanks Chris!

I can't say enough good things about the service I received from Chris and Jolie. Chris was very good at explaining what the problem was and answered any questions I had. He made the repairs in no time. I can honestly say I have used a lot of RV repair services over the years. They are the best I have ever dealt with. I would highly recommend them.

Great service! Chris came out fast, answered all of my questions, gave me informed options, made repairs quickly and professionally at reasonable prices, while Jolie kept me informed the entire time. Will definitely use them again.!

Words can explain how informative and friendly the representatives of this company truly are. They will treat you right and you can trust them and their work. Will be their advocate from here on out.