Atlanta Water Fire Damage

So we got hit by Hurricane Helene and had some minor roof damage and a leak in our guest bedroom. Charlie and his crew were recommended by my brother and Charlie said they were willing to drive across the state to our small town. The next day he had his guys Leo and Alex come all the way out here. They gave us an overview of the work that we needed and walked us through it all. It was surprisingly less work than we thought it would be. They secured our roof temporarily until we can work out a time for them to come back and get the final numbers from Charlie. Great experience so far, very knowledgeable, and definitely put some of our fears to rest. We will update this review once the work is completed. To the others affected by Helene that may be reading this, be safe and careful out there. Especially with all the contractors knocking on doors. Give Charlie a call, they've been a class act so far.

This company is highly recommendable. They are very efficient and they do their services in a very professional manner. Also you don’t have to wait for long appointment to avail of their services. I had a flood problem in my condo due to the recent hurricane Helene. I called them to have them take care of this flood issue. They were so fast in responding and did what I wanted them to do to take care of my problem. I am very pleased that they took care of my issue in a timely manner, no long wait. I just want to thank everyone that did an excellent job helping me solve my flood problem.

As a result of Tropical Storm Helene, I had family near Augusta without power more than 24 hours and probably would be for much longer. Talked to Charlie and was able to get a generator over to them to ease their circumstances in an emergency situation.

Our basement flooded due to hurricane helene. They were able to get on site asap and get the job done

Charlie and his team did an excellent job cleaning up the damages from the storm. I received same day service, so I am very grateful. I will definitely use their service again.

Had a terrible experience with Charlie. I had a neighbors hvac leak back in October 2023 that caused severe water and mold damage to my unit. As a third party claim I was trying to get a build back estimate and they were promising me the moon and back. I should have known it was too good to be true. The mitigation was great however when it came to getting them to write an estimate for build back it took over 4 months. Leo and Charlie were telling me they could get budget to replace my cabinets countertops and flooring without having to come out of pocket. When I asked for them to hold off on any build back plans to confirm the budget with the insurance agent and get everything approved they started tearing down my cabinets without my permission which was frustrating because I now felt like I was stuck with them no matter what because my upper cabinets went missing. I tried to explain that I wanted all the communication upfront to avoid these mistakes and double check everything because of their carelessness and they kept leaving me in the dark making more mistakes. After I received funds from insurance in March and did a walk through of the incomplete project my husband and I noticed that every job was done poorly. The drywall had a ton of texture, the outlets were cut out poorly, the old countertop and sink in the bathroom were not suppose to be installed until we approved the order for replacement, the flood cuts and access panels weren’t installed, and the island wasn’t anchored or had the proper electrical outlets installed. We were told that everything was noted and would be corrected in 2 weeks. We paid the mitigation and half of the build back then 2 months go by with the same story of our countertops will arrive Tuesday and installed Friday. After hearing this story 3 times I decided to go take a look at the condo and saw the wrong order was made for the countertops and it was not even leveled. After speaking with Charlie on what we saw he began defending the poor work and we decided that it was best we hire Home Depot to finish the job. Charlie agreed that it was best we move forward with Home Depot finishing the job and would deduct our cost from the budget however is now demanding we pay him the full estimate prior to completion of the project and for work he never completed. I have asked him multiple times to send me a revised estimate of the work done and he has failed to do so. Instead he has had his legal department threaten to take action. This man is a fraud and a liar. I wish I never did business with him.

We were planning to redo our 25 year old kitchen and rounded up on Atlanta Kitchen Renovation(Atlanta Water Fire Damage) . We are very happy we chose them. Charlie and his team is very professional, punctual and very passionate into the work they commit for. Charlie came up with a schedule for 12 working days and stuck to their schedule finishing it on time. He has a good team of painter(Roger), plumbers, electrician(Hoberto), kitchen cabinets company (kitchen Cabinets LLC). Overall a great team and very good to work with. I would highly recommend Atlanta Water Fire Damage and Atlanta Kitchen Renovation to take care of your work.

I have heard of stories from friends; with other vendors stretching renovation work for months. This team commits to the timelines and ensures home owner is satisfied. These guys are simply amazing and Charlie is a good team leader !!

I highly recommend this company. They were recommended to me by a friend. We had a water leak that caused ceiling damage. They repaired the leak and the ceiling. Charlie and his team were amazing to work with. I use them again.

They did a great job getting my condo back together after my neighbor above me had a leak. We had to gut the entire master bath, part of the other bathroom and the ceiling of the laundry room. They worked with me every step of the way to make sure I was happy with the process. They also made sure the insurance company paid for everything when they tried to short change us.

Atlanta Water Fire Damage is Amazing! They came the day after I called them for help. I had a leak in my kitchen ceiling and they said that with the repair of the ceiling it would not exactly match up. You can’t even tell I had a leak or that they repaired the ceiling! It looks absolutely perfect. Their customer service is excellent and their work speaks for itself. I would recommend them to anyone.

We had the unfortunate experience of a severe water line break in the downstairs area of our home. Atlanta Water and Fire Damage responded within 30 minutes after we sought their help in controlling the damage. From that point forward, Charlie Bezerra and his team of workers and contractors took full control of the water mitigation process including cleanup, dealing with the insurance company and all final construction restoration. He and his team did an outstanding, professional job in getting our home back to normal in a timely manner. I would highly recommend Atlanta Water and Fire Damage for any water and fire mitigation support.

Hired Atlanta Water and Fire to replace our hot water heater and sink disposal. They did an excellent job on both jobs! Highly recommend if you need something done!

Man where to begin. Picture coming home after a week and a half overseas to a completely flooded house. 3 levels all destroyed. Everything soaked and you and your family have been awake for 21hrs. Nightmare. Never fear! Charlie and his incredible staff of insanely hard workers will be there to take excellent care of you. You are not just a number with them. We felt like family. Complete trust in every single employee there. They worked great with our insurance company. They take as much of the pain away as they can. They truly go above and beyond!!

I got a recommendation from a friend, They did an excellent job on drying out our house and rebuilt the damage caused by the water in timely fashion. They made it stress free for me and my family. Thank you guys! Great Job!