Arizona Construction & Restoration

I wanted to share my positive experience with ACR. After my water heater flooded my entire garage, causing extensive damage, ACR responded immediately and handled all the coordination with the insurance company. From start to finish, everything was outstanding. I would recommend them to anyone.

I own a condo. The mitigation team was there from ACR they dried out the property my condo was in shambles and it took a while for my insurance to approve the work done which was explained to me in detial by our PM. Once that was done it was done swiftly and beautifully. I want to thank ACR for their attention to detail and getting it done so quickly and flawlessly. Appreciate my rebuild team for all their hard work from begginging to end.

1. Duration: It took ACR 6 months with at least 5 extensions to complete reconstruction on a 3 bedroom home. They did drywall/baseboards, cabinets, and countertops. Add in 2 small demolition jobs that took them one day each to finish. We were out of our home from January - mid July. They repeatedly promised our insurance adjuster that they would be finished in April. I should make it clear that NONE of the extensions were due to anything we did or didn’t do and all of the reasons were due to internal issues with the company and subcontractors.
2. Employee/Internal issues/contract violations: Our first project manager was fired after he allowed a drywall subcontractor to bring his BABY to work with him in our home. We stopped by our house one day to check on things and our son’s outdoor toys were brought inside and there were used diapers and pizza everywhere. The hose was running and our backyard was flooded and the guy took our house key home with him. There were multiple items in my backyard that were broken and damaged as if the boy had paint/drywall on his hands. The little kid dribbled all over freshly painted white walls with a pencil. I had to call and report this to ACR- I also had to be the one to initiate that the drywall guy be taken off the job due to the danger of the little boy being hurt as there were nails and sharp objects all over the house at this point. When we got a new project manager, he tells us that he walked in and saw the little boy “running around butt naked”. Then he proceeds to tell us that the drywall guy wasn’t even in our home. HIS WIFE WAS DOING OUR DRYWALL!!! This clearly violates ACR’s own contract which states that all subcontractors are licensed as an UNLICENSED woman did our entire drywall in our home.
3. Unprofessionalism/ Poor communication: Our first project manager was weird- I would ask him questions and he would never directly answer me. I thought this would get better with the next guy but he was just the same- maybe worse. I have text/emails in which I asked a question about our countertops 3 separate times and he never responded. The logical next step would be to call and ask but I learned early on that IF YOU END UP WORKING WITH THIS COMPANY KEEP EVERYTHING DOCUMENTED via text and email for receipts. The new project manager wanted to do things his way, he didn’t want to listen to anything I had to say about what I wanted in my own home. I wanted to purchase only 1 slab of quartz countertops and I knew exactly what I wanted. He tells me over and over that it’s going to be a “two slab job” and it’s not going to work with just 1 slab. I ask for measurements and he sarcastically responds with, “are you going to install them yourself?” So I trust that he knows what he’s talking about and I purchase 2 slabs. Now we are left with basically an entire slab of countertop because he refused to listen to what I wanted.
4. If you allow this company to work on your house, do your DUE DILIGENCE and comb through the paperwork because they will charge you for work they never did. They charge a cleaning fee of $406 and left my home a mess. At the end of it all, they ask you to sign a certification of Satisfaction which I did not sign. They didn’t care or ask why, they took their insurance check and basically ran out of the house. *I should note that in the last few weeks of working with them, after complaining to my insurance adjuster, I received a call from Peter from ACR- he asked me what all needed to be done at our house and documented everything. It was the first time I felt heard by anyone from the company. The owner emailed me and apologized. He did reimburse me for the damaged items. I wish this type of communication and assurance happened in the beginning.

*****UPDATED - The president of the company, Zach Brizzee, came by our home and listened to our frustrations and concerns. He made things right by having one of his employees fix a few issues that were left unresolved the first time around. I would recommend reaching out to him directly if you experience any issues.

Dealing with ACR was fine. The sub-contractors were very nice guys, but did not seem very qualified. We were told that they used Youtube videos to figure out how to complete certain projects. This seems more in line with a DIYer, rather than a qualified professional. They cut various corners to get our project done and it shows even to this day. We’ve elected to resolve these issues without ACR because, by their contract, we are unable to utilize alternative subcontractors who may be more qualified. We no longer wanted them in our home, and if we are unable to get qualified people, we’d rather seek resolution elsewhere.

There was also a myriad of contractual issues caused solely by our project manager. He was fired during our project and we only found out because someone left a business card at our home which puzzled us because ACR suggested we move out temporarily. So they were well aware we weren’t home, but never reached out via telephone as they had before. In essence, they were deliberately avoiding us, or that’s what it seemed at least.

I had to ask the subcontractors to stop washing their paint brushes in our bathroom sinks. I am still finding chunks of paint in our plumbing. I cannot explain how frustrating this is, and is the reason why several months later I am posting this review. We are currently investigating the extent of the issue.

We ended up compromising with the situation and electing to move forward without ACR. The situation was emotionally distressful to begin with, and we were so left in the dark that we never felt any relief until everyone was gone.

UPDATE: The owner’s assumption that this is a fake review is inaccurate. They are well aware of our project since we have had numerous warranty issues that they’ve had to come and fix. I was told my review was read and acknowledged. I was told the former project manager was a “dirtbag” and a “car salesman”. I’m not sure why the owner is acting as though this review is inaccurate. I was also told that the subcontractors that were assigned to us are no longer with ACR.

I find it kind of disappointing that the owner chose to discredit this review rather than just take accountability, especially being dismissive about the paint brush comment.

Nothing in this review was rude or subjective; all based on facts — most of which his employees have shared with me. Nevertheless, I fully expect the owner to go on the defensive to my edit as he has on all the other reviews. He is well aware of our project, the firing of our manager, and the subcontractors that were assigned to my project.

Last Edit: BEWARE - this company is having employees provide positive reviews on here. Several have been reported and deleted but there are probably a few still remaining. The gentleman that did our walk-through was providing review as if he was a customer. This is incredibly ironic considering the owner is accusing many reviews of being false. Dishonesty seems to be their thing.

ACR is a great company to work with and get top notch quality and service from start to finish! RECOMMEND 100%

We had serious water damage in our home in Scottsdale. ACR came out immediately and started the mitigation process. They were very responsive and communicated with us regularly about their progress in mitigating all of the water damage. Julio and his crew of Rafael, Rosalio, Michael, Mario and Juan did an excellent job with all aspects of the initial phase of our restoration.

Ce and his crew, Mario and Julio, were outstanding! They were responsive, professional, and did a superior job handling our water mitigation. They deserve to be recognized and rewarded!

I had an unexpected flood and chose ACR from my State Farm list of construction companies to finish out the construction work. A team of two brothers came out for most of the work - Beau and his brother (cannot remember name) were so respective of my time and property-and were very particular about their work. Impeccable work and very kind.
When the construction was done - the company moved back the heavy furniture, moved in order to re-carpet and paint. Rapheal and Patrick wore little booties, not to make mess on my tile flooring or carpet. They rehooked my washer and dryer - and tested both - found a leak in hose on washer - and took the time to go to homedepot and get the part and replace this part on my washer. Again showing detailed work and respected my home and myself with respect.
I would certaintly recommend this company, they were a pleasure to work with

Patrick M and Michael D have been wonderful to work with. They are kind, polite and considerate of my home and our schedules. That show up on time and were very knowledgeable about the repair process. I appreciate the level of service.

Ce just did the initial clean up for a water leak. Great job. Most appreciated was the time he took to explain the process & answer my questions. He is a credit to your company.

Thank you, everyone was professional, on time, and my repairs were done sooner than expected. Jen in the office was wonderful

Ce & Mario were sent to clean up and test for moisture in my ceiling
They did an excellent job and left me feeling that my ceiling was OK now to proceed with the drywall and painting. Anne Sarin, client

The water mitigation crew was great!! From the top guy, Leo Norris, who brought the drying equipment the day after Christmas, to all the workers - Cee, Mario, Nico, Raul, Julio - who came daily to rip out, scrape, clean, pack, and take care of our situation, until it was all dry!! Great workers - professional, caring, knowledgeable, and friendly!! Thank you!!

Jeffrey and Steve are amazing. They were always available whenever I reached out to them. I described my vision to them and they caught that vision and made it a reality. Thanks to AZ Construction and all the hard-working, professional, and talented employees. If you are still looking -- STOP -- you have found the best of the best. Maria & Pat

This company is a complete nightmare scam. We have got a referral from our insurance for small water damage restoration project and 3 month later we still haven’t heard anything back after 6 people came out to the house to ‘ take measurements.’ We even found the material in stock made all the arrangements and still no effort on their end to complete the project they just stopped returning our phone calls. We made sure they are removed from the insurance referral list - they are a complete disaster and should not be in business scamming people.

Very courteous, professional, and always kept me informed on what they were gonna do. I'll happily call them again if I have to.

My sister did, but I helped manage it. Took about 6 months, and there seemed to be a lot of delays. Probably most of the backorder had something to due with COVID. Christina Calabrese was our project manager and was excellent at communication. She always kept us up on any progress and any delays. Her boss Zach Brizzee even came to the project site and checked in on it. Those two were key in getting this completed. Thank you!

Paula B.

The work hasn’t even been started yet after over 3 months going back and forth and starting from the top on every contact. Cannot provide us an accurate or complete quote of the work supposed to be starting in a weeks time. Will not work with us to include work we need or want done with the restoration. Having been living with black mold growing daily for 4 months already and at this point just going to accept it and find another company.

We used this company when we had an insurance claim due to roof damage from a storm.
If I'm going to be honest, when we first started working with them I was not happy, the two they sent to start damage control were increasingly late to appointments- like appointment time is 10am but they show up at 8pm, kind of late. But I called their office and explained what was going on. They apologized profusely and then acted on what they said. Their restoration and construction teams were on time after that.
Communication was great and the work was outstanding, no matter how often we called with questions or concerns (new homeowners dealing with a leaky roof is scary!) they were polite and responsive.
Im confident now that my Ceiling and Roof are solid, they cleaned up both inside and outside before leaving and were polite.

Our toilet leaked (from the bottom) and the bathroom had to be torn up to contain the mold and bacteria. When they first tore it up, I didn't think there was any way it would look the same.

We had three different guys come out for this project. The work was phenomenal--it looks like nothing ever happened. But all three of the guys were high quality people. They were prompt, cordial, professional, and any other superlative I can think to attach. They took care to do it right.

We were unfortunate on two different occasions that pipes burst and flooded parts of our house, and one of them happening on New Years Day. Both cases, Arizona Construction & Restoration were called out to respond to our water damage. They showed up when they said they would be there, and they completed to job on the time line they gave us. This was Key to the whole mess...They have an amazing team and they have my business if ever needed again...Thank you ACR

I would put in a zero but there’s no way to make a comment without at least marking one star. They need to fix what was not improperly completed and they need to fix the money issues. They were really good about telling me someone else’s work was shabby but then when their work was shabby they didn’t see it. What someone else had done was easily fixable but what they did is impossible to fix without tearing out my walls. They really played me for being stupid. Oh, they’re great sales people. Also, their cabinet man ran off in the middle. I have a lot more to say but I ran out of time.

This company worked with my insurance company to return me and my home back to better than before after a fire. Thank thank you!!!

We were referred to Arizona Carpet and Restoration for hot water heater water damage repair. They were excellent! They sent out someone to determine the repairs needed who did a thorough job, making sure that all the damage was addressed in their estimate to our insurance company. They sent us a copy of the estimate and Cindy (in their office) called to make sure that we were in agreement with everything.
It was a complicated procedure to minimize any inconvenience to me ... the new hot water heater had been installed the week before, and they would have to remove it to do all the repairs and then reinstall it. J. Fernando and William were very professional and conscientious doing all the repairs and reinstalling the hot water heater. Craig Wakefield was instrumental in fixing the plumbing so that the solar water system and hot water heater worked together efficiently and took the time to explain to me how it all works. I have to admit that as far as I understood when it was originally installed, it was 'magic'. I was delighted to have it explained to me.
Cindy Drascic was so very helpful throughout the process, especially when I had some time constraints and restrictions that required her to make adjustments to our appointments.
I would recommend them in a heartbeat. Great company, with fantastic service.

AZ Carpet and Restoration did an incredible job not only on our carpets but also in cleaning a mattress for us! I will definitely use them in the future for ALL of our cleaning needs and highly recommend them! Their customer service is excellent, from the person that set up our appointment to the tech!

I contacted a few companies about cleaning our upstairs (2 bedrooms, hallway and stairs) carpet. AZ Carpet & Restoration had the best price and the friendliest service. Shortly after making an appointment I received an email with a confirmation. The email contained the name and a photo of the Carpet Professional who would be coming to our home. I found this information extremely helpful and definitely gave me peace of mind.
He arrived exactly on time, was extremely friendly and got right to work. I was impressed with his knowledge of removing our particular stains from our carpet (pet stains). The whole process took about 2 hours.
WOW! What a difference! Our carpet looked fantastic and smelled wonderful! With such wonderful prices and service I will have my carpets cleaned far more often and I am definitely a life time customer of AZ Carpet & Restoration.

Having a disaster is a very stressful situation, thankfully I was recommended to ACR from a friend. They were professional and very helpful in explaining all the steps in the process. The technician came out in middle of the night to extract the water. They handled the loss from the dry out to the put back. I am thankful for their help in getting my house back to the way it was.

I have used Arizona Carpet and Restoration several times and they always deliver. I have had numerous stains on my carpet and they have always been able to get them out. Thank you for the GREAT work you do. I Highly recommend!