Preferred Choice Restoration

I’m happy for the services they rendered to me from water mitigation & the reconstruction!
Shawn did good JOB for 2 straight days, today the construction is done, then waiting for plumbing to restore the water supply..

The men at preferred Choice Restoration were courteous, professional, willing to answer questions regarding their equipment placement, and removed it as soon as the time necessary to complete their work.

They were there the same day we called them and handled all the details very professionally to complete the removal and repairs

Responded quickly and continued monitoring, packed and unpacked in a timely manner. QC made two minor corrections and the job was done.

Small project turned into a bigger project. My original project manager took a different job with a different company Preferred choice was nice enough to introduce me to the new one and still work with the old one to manage my project I liked their service so much that I even had them do a third project in the house!

Do NOT work with this company! This is my experience with this company from my point-of-view. My husband and I called this company after a plumber mentioned seeing mold under our kitchen sink. A guy from Preferred Choice Restoration company came out and told us how much it would cost to fix. The guy quoted us $1000 and said that they'd pull everything out right away, and then in a week or two, after the cabinet came in, put everything back (a summary of the conversation). We asked if there were any additional costs, and he said, no, and that they'd get a contract out to us stating that it wouldn't be more than a $1000, no matter what. We got the contract, read it over, and signed it. They came out and pulled everything out.

Then, a few days later, we got a new contract and a bill for $4,027.08... to put everything back in. We called and got a hold of the manager, who said there was a line in the first email that said it was for demolition and dryout only, so said that's all it contained, and we have to pay 4x as much to put everything back in. We argued with him for awhile, and he didn't care, even though the contract mentioned them putting everything back in. He says he doesn't believe his guys didn't tell us there were additional costs, and that there's basically nothing they can do for us. So, we owe them $1000, and then have to find someone else to put everything back in.

These guys were SO smooth. We really trusted them and thought they were good people. I can't stress this enough. They really made us feel like we were in good hands. I honestly don't know what we could've done differently... except for notice that ONE line. We're going to be filing a complaint with Arizona Registrar of Contractors and anyone else we can file a complaint with. Steer clear of them! This is the worst company we've worked with since owning a house.

Truly, you hear about those companies that take advantage of home owners. I believe this is one of those companies. There are so many good companies out there, don't risk your house, and your money, on a company that does things like this.

Preferred Choice did good job on mitigation and restoration work on bath room ceiling pipe leak and completed on time

I am more than satisfied with the work that was done by preferred choice. My kitchen flooded and most all of it had to be replaced. They helped me choose colors, patterns and all else needed to complete my kitchen. I sincerely enjoyed working with Ben. I admired his knowledge and ability to make things happen.
Thanks to all that helped with this restoration. I appreciate you all.

All of their Employees have been Great as we work to Repair the House.
Looking forward to the upcoming progress.

Misleading, Dishonest, and Zero Accountability

My sister had a terrible experience with this company and strongly advise others to stay away. My sister contacted them after a plumber noticed some minor mold under her kitchen sink. A representative came out and quoted her $1,000, telling her that the cost included removing the damaged cabinet AND restoring it once replacement materials arrived in a couple of weeks. She even asked if there would be any additional charges, and she was told no.

After reviewing and signing the contract, the company came out and ripped out the cabinet--but then, a few days later, she was blindsided by a second contract and a $4,000 bill to put everything back in. When she called to ask what happened, the manager insisted that the original quote only covered "demolition and dry-out" and claimed there was a line in the email (not the signed contract) that said this. He refused to acknowledge that they were verbally told the price included both removal and restoration. Worse, he acted like she and her husband were the ones at fault and made it clear they wouldn't help them.

This is a classic bait-and-switch. It's not just disappointing--it's dishonest. They were either unclear on purpose or failed to properly train their team to communicate pricing and scope accurately. Now we're out $1,000 for them to gut our kitchen, and we still have to pay someone else to fix it. There are too many honest, transparent companies out there--please don't make the mistake they did.

All the workers did a great job.
However I feel the price that I payed was too much plus what the insurance payed.

Had a great experience with Harrison C. and Preferred Choice. They helped us rebuild a portion of our house after a fire, and when we found a few issues, Harrison and his team responded promptly and got us taken care of. Because of the experience, we ended up asking Preferred Choice if they could help us repair some drywall after having some new lighting installed; the cost was very reasonable, and our drywaller Jose was awesome. We can barely tell where the cutouts were and he was professional and kept the place super clean while working, which my wife really appreciated. Highly recommend Harrison if you need work done.

Jeff was a pleasure to work with. Helped us through the insurance numbers and completed the job on time with great results.

The repair team arrived on time and left everything clean after a two day drying process. The professionalism demonstrated by everyone pleased me.

We had a kitchen drain break inside our block wall. Brandon came out was very helpful. He called insurance with us and he was always there when I gave him a call. He helped get all the machines put in everything dried out not that I ever wanna have to do this again, but we would love to have him again

Preferred Choice has been in constant contact with me. They have followed up on all aspects of my rebuild. They have been very professional.

Preferred Choice Restoration did a great job of putting my barstool back together in a very sturdy fashion. I am appreciative of their work.

Preferred choice restoration where at our house within hours. They helped fill my claim with my insurance company and did an excellent job of demo and clean up. We couldn't have gotten it done without them. Thank you.

Their team was contacted by our home insurance and they came out right-away. They were open about their actions and very thorough (even finding damage we hadn't seen). They finished in the time expected and left it clean and completed.

Quick version: Absolutely excellent work. Great customer service, complete transparency, excellent communication, prompt, professional, and phenomenal work all around.

Details (get ready to read):

You may have read my review for Chandler Plumbing and come to check this review out. If not, and you need plumbing done, go see my review there.

After a plumbing emergency that resulted in some pretty serious water damage, we contacted Preferred Choice on the plumber's recommendation. The plumbers called them up for us, and explained what was going on, and before the plumber was even done, Preferred Choice had already shown up to take a look. Lawrence was first on the scene and reviewed everything. He was really straightforward and explained what the process was going to be like. I will be honest, I was extremely skeptical and was feeling worried that, maybe despite the experience I had with the plumber, these guys weren't quite on the level. I will also be honest in saying that I was probably not as friendly as I could have been because I was still unsure of everything. Lawrence was unflappabe. He remained upbeat and positive, reassuring me that they were there to help, and like Chandler Plumbing, they want to have customers for life and they are not in the business of being dishonest. I remained skeptical, just because I had never dealt with any of this before. Lawrence explained the process, including how to file a homeowners insurance claim, and what would come next. He took pictures of everything, and showed me what he was looking at. He was happy to share them with me as well so I could have them for my records. He then set up a dehumidifier right away, to mitigate damages and said the next steps were demolition.

Demo came in, and did what they do. They were in and out, set up more fans and dehumidifiers. They said next an estimator would come out and write everything up, and that in the meantime the would be stopping in daily to check moisture levels, which they did promptly every time. Any time I had questions, and reached out to Lawrence he would always respond right away, and give me any details I asked for, even when it was past business hours, which I did a few times by accident. I was still skeptical because I wasn't given an official invoice/estimate for work done, but he assured me that it was part of the process and not to worry. The estimator then came out and took a look at everything, and got me an estimate same day, which I sent along to insurance.

Insurance took forever to get back to me, but when I finally got them on the line, the adjuster kept trying to convince me to use a different contractor that they worked with. I said I wanted to stick with the people who started the work. I then asked if he had seen the estimate. He hadn't and checked it with me on the phone, and stated that to his surprise it looked very reasonable given the details. Fast forward more, insurance continued to take forever to get their own estimate/reviews/whatever, and Preferred Choice was perfectly fine. They said they understood and knew it was part of the process. Once insurance figured it out, they said they were in line with Preferred Choice's estimate and actually mentioned they were interested in partnering with them due to their excellent pricing.

Fast forward EVEN more, once I got approvals, the rebuild and repairs were lightening fast. Without the wait times due to insurance, the demo, remediation, estimate, and rebuild would have taken 5 days end to end. Incredible work. Not only that, the repairs are FLAWLESS. You would never ever know my kitchen had a huge hole and a ton cabinets ripped out. It is pristine.

So if you made it to the end of this novel, thanks for reading. And to Lawrence, Dave, Ben, and all tradesmen who absolutely crushed it: thank you for your excellent work. And thanks for providing excellent service when I was a little more grouchy than I needed to be. You have earned my absolute trust, and my business for life. 11/10, fantastic work.

Very, very good service! Professional and knowledgeable. Arrived at the house quickly to assess damage and repairs needed. Recommend highly.

It's never great to have a leak or the damage that comes with it, but this team helped us through it it all. Everyone we dealt with was professional and friendly. They were great at communicating what the next steps would be! I highly recommend the Preferred team(s) to help you get you home back to normal!

JD Weaver at Preferred Choice Restoration is fantastic! He is professional, detail-oriented, and truly cares about quality workmanship. From start to finish, the communication was great, and the restoration work was top-notch. He goes above and beyond to ensure everything is done right. Highly recommend JD and his team!

We had water everywhere after a pipe burst in our home. Preferred Choice Restoration came right away and saved the day. Trey was my favorite; he was so courteous and helpful. I’m so grateful I found them. Hope I don’t have to use them again, but if I have another situation, I definitely will.

I can’t say enough great things preferred Choice Restoration! From start to finish, their team was professional, knowledgeable, and incredibly efficient. We had water damage in our home, and they responded quickly, assessed the situation thoroughly, and got to work right away. The quality of their restoration work exceeded our expectations and our home looks even better than before!

Their customer service was outstanding, keeping us informed every step of the way and making the entire process stress-free. If you’re looking for a reliable and skilled restoration company, look no further. Highly recommend!

I can't speak highly enough about this company! We recently had serious water damage, and were completely overwhelmed, not knowing where to even start. Thankfully, we reached out to them from the very first moment, the person who came out to help us was incredibly knowledgeable, calm, and reassuring. He took the time to explain everything in detail and walked us through every step of the process.

There professionalism and expertise made all the difference. He worked quickly and efficiently, addressing the problem with care and precision. It was clear that he genuinely cared about resolving our issue and ensuring that everything was done right. Thanks to him, our home is back to normal, and we can finally breathe easy.

If you're facing any kind of water damage, I wholeheartedly recommend this company. Their service is top-notch, and they truly go above and beyond to make sure we were taken care of. Trust me, you won’t regret it!

Preferred Choice Restoration exceeded all my expectations. When we experienced unexpected water damage in our home, their team responded quickly and handled everything with professionalism and care. Trey was incredibly helpful throughout the entire process—he communicated clearly, worked seamlessly with our insurance, and ensured every detail was taken care of. The quality of their work was outstanding, and they truly made a stressful situation much easier to navigate. I highly recommend them to anyone in need of reliable restoration services. If I ever need help again, they’ll be my first call.

I am incredibly thankful for the excellent service provided by Preferred Choice Restoration. When we experienced a leak in our kitchen, their quick response and detailed restoration efforts made all the difference. Sarah displayed exceptional professionalism, keen attention to detail, and a true dedication to customer satisfaction. The friendly and professional staff is always a plus in times like these. I highly recommend Preferred Choice and would use them again - although I hope I won't need to.

We had some water damage in our Kitchen from our dishwasher. Preferred Choice showed up (Cameron) August 7th, saw the damage and told us they would be in and out with the entire job completed inside of 2 weeks. We explained to Cameron that we had a number of family members coming into town for our wedding so we needed it done by then. He stated, "this isn't a big job, we'll get this done in no time." I asked him if he was my point of contact for the entirety of the project and he stated that he was. We never saw him again after him stating he would be here continuously to check on things. I called him multiple times, with him much like all of the others giving me excuse after excuse but never accepting personal responsibility for why they weren't here or getting things accomplished. Days later they came to do the deconstruction. In the process of decon they broke our faucet and disposal. That was put on my dime. It was a week after that before anyone showed up to discuss reconstruction. Which was put off with multiple excuses for an extended time. We had a temporary garage style deep sink in our kitchen for weeks with no action and a bunch of excuses of why "they" couldn't get here to do their job.
Eventually the reconstruction team showed up and did the job. It took all of 2 days. In that process they caused much more damage in the house that they had to repair, again extending our house being torn apart.
They don't use their own people (other than the demolition crew) as I was told they did. Everything was contracted out and their was next to ZERO communication between anybody. Multiple times guys showing up not really knowing what they were here for. Not some but every single contracted person / company that came to the house said they never heard anything good about preferred choice. And that our complaints were worse than others, but still the over all standard. In decon of their screw up our toilet was broken so they ordered a new one. It took 3 weeks to arrive and then I, like before, had to pay for another item. A toilet lid. Because Why? Because they didn't order a lid. Just a toilet. So I was told to order the lid unless I wanted it to take an additional 3 weeks.
There is A LOT more that could be added to this story but to end it here, our "2 week job" turned into 4.5 months to simply fix a small 4x7 foot center island in the kitchen.
So do I recommend this company. I'll let you decide.
Personally, if you have any issues, I suggest going to a general contractor. You'll pay much less and very likely get it done in the time promised.

I CAN'T RECOMMEND THIS COMPANY ENOUGH! CLINT MILLIRON & KALEB NEAVILLE WENT ABOVE AND BEYOND FOR OUR (NOW) GORGEOUS BATHROOM. ALWAYS ACCOMMODATING, FULL EXPLANATIONS AS THE WORK PROGRESSED, ETC. TOP-NOTCH SERVICE, HIGH QUALITY WORK, ON THE BALL FROM DAY ONE. PICKED UP LOOSE ENDS AS GLITCHES OCCURED. FROM A-Z, COMPLETELY
SATISFIED WITH PREFERRED CHOICE. I WOULD USE THEM
AGAIN IN A HEARTBEAT! A+++++

I cannot say enough good things about Preferred Restoration. When our hot water tank broke and flooded our garage, a hallway, and a bedroom, it was chaotic and unfamiliar. The people at Preferred took charge, carefully explained what needed to be done, coordinated with our insurance company, and scheduled the various tradesmen. Each part of the work was reviewed by a supervisor. The quality of all the work was excellent. Nearly a year later and there has been no reason to have to repair any of their work. Should the need arise again, I would absolutely call Preferred Restoration first.

Preferred Choice did a great job. Did a damage assessment, restored the damage in a timely manner. insurance claim was seamless. No issues.

Did a great job restoring our house to a livable state after a major water leak. Everyone was professional and got the work done on schedule. Clint, Lawrance, Caleb, Adam and all the workers on the project were excellent. Thank you!

From the first contact with Preferred my opinion with this company has been outstanding. They were very professional and kept me informed on every step of the process. They were very accommodating, neat and clean. I would highly recommend to anyone looking for quality work.

Preferred Choice Restoration did a fantastic job restoring four rooms in our house after we had a water leak in our slab floor that leaked into our sunken wine cellar. Great communication, friendly to work with. I highly recommend them.

Great service from start to finish very professional very prompt. I’d like to thank Ben in particular for understanding my needs and stress.
I always received an immediate response
Ben and his team were so accommodating and helpful. I cannot express how grateful I was to have them be a part of my renovation.

I’d also like to thank Doug. Who was able to understand my needs in regards to my payment process. Thank you all for your wonderful service.

I really like this company, they have good values, understand the situation, do great work, and are willing to work with you in every way. I have used them twice in the last year for different issues, both plumbing/flooding related issues. I have been highly satisfied with both experiences and outcomes. I have saved them as a contact in my phone for future use - I hope that I do not need them again anytime soon. Joey Cooper was my contact who oversaw our project and he went beyond expectation to help us get our house, and living situation back.

Absolutely amazing. These guys are professional, prompt and provide quality service! Bought an older home a year ago and have used this company twice now for our restoration needs. Both times they were friendly, informative & reassuring. Top notch team. Will recommend them to everyone in Phoenix !

Preferred Choice Restoration was recommended by my plumber after he pointed out my shower valve leak was behind the wall. They were professional, showed up on time and did a great job taking out the soaked material, treating the wood framing, removing the tub, toilet, sink and flooring and taking out the wet drywall and insulation sections. Their process for the wood treatment and dehumidifying the room, wood and concrete was excellent. I was very impressed. For two days they came back to check for residual moisture until everything was dry. A technician also capped the open drain tubes to the sewer to prevent odors. Excellent attention to detail

Awesome company. They are there for you when they say they will be there. Work ethic is great and very caring.

Preferred Choice are a great group of people! Water damage is a terrible experience, but they helped us get through the demolition and rebuild in under 3 months! They were uniformly good to deal with and very forthright in their conduct. I recommend them fully!

Preferred Choice Restoration and Construction did an outstanding job for us when we had a pipe leak. They were with us every step of the way and submitted everything to our homeowners insurance for us which was a huge relief as we have never had to submit a claim like this before. The project manager and crew were fantastic, came quickly, were very professional, and always kept us in the loop every day. We are so happy with all the work they did for us. Our rooms look fantastic. We are so appreciative they were referred to us and highly recommend them to anyone jn need of their services.

They were very professional and handle everything that I needed and more. They're work was awesome and referred them to anyone!

Sara has been my go to for years and is super responsive to all my customer needs and questions preferred choice is my go to

Great company to work with demonstrate strong empathy to our needs, issues, understanding. Communication was vital to troubleshoot our targeted goal and objective. We are extremely satisfied with the final product and will continue to utilize their services should any issues arise now and in the future. Truly satisfied customer.

After a negative experience with another company following significant water damage to the condo we hired Preferred Choice. It was an excellent decision. I live out of state so relied on the project manager Ryan M to keep me updated. He was awesome. I received regular phone calls, texts and photos from Ryan and he was very flexible as the restoration went forward. I couldn’t have asked for better customer service. When I flew in and went to inspect the final work there were some minor things that needed to be completed and Ryan got them done in record time. I recommend this company.

The men who came in were very courteous and polite, plus they were eager to do all the repairs right.

Excellent customer service. Always answered my phone calls and kept me updated on the progress of the restoration. Helped me with the insurance company to make sure I was reimbursed for all of the work. Made sure I was consulted on any changes that needed to be made. Willing to work around my schedule.

Quick, good work, good communication. Our home-owner's insurance denied the claim of a destroyed kitchen floor and island, and Preferred Choice worked with us to come up with the money out-of-pocket. If we ever need any work done again, we will be calling again.

Where do I begin... GREAT PEOPLE. Great services, Wonderful Job at my condo. Water heater was leaking... Yikes.. They were so good at their jobs! I'm recommending them to everyone! Seriously if you have water damage and need restoration services call them first thing! You won't be disappointed. I want to give a special shout out to Adrian and Rob I recommend them they work well together and they did a fantastic job. I'm very very relieved. Thank you preferred choice Restoration, I haven't gotten my bill yet but I know it's going to be better than living in the filth and the possible mold damage that could have happened!!

This Company was excellent. Very good at staying in touch and getting back with me quickly if I had any questions. The job was actually done early and they came out very quickly when a few things needed touchup or small repairs. Absolutely no complaints about this company and I would not hesitate to use them again.

This company it’sk just awesome they handle everything making our restoration and construction so easy. They handle it all with ease. Ben is a wonderful man. Whenever you have questions he gets back to you right an away. If I ever need them again hands down I will call them!!

We chose Preferred Choice Restoration to assist with several damaged areas of our home, due to some major plumbing issues, and they did not disappoint. It can be frustrating to handle these matters while in another state; however, Dave and the Team at PCR communicated with us every step of the way, ensuring that all of our questions were answered and concerns addressed. This particular restoration was a lengthy one, so it was nice to have the reassurance in knowing that their Team was just a text or phone call away. We would highly recommend Preferred Choice Restoration for all your home restoration needs. The friendly and professional staff is always a plus in times like these!

Very professional and helpful. Showed up when they said. Took care of everything. Very easy to get in touch with. Had a toliet leak from upstairs bathroom. They took care of every step for us. Great job

Preferred Choice Restoration went above and beyond to put in my new kitchen. They found the leak and took out all the damaged parts. They checked for asbestos. When it came time to design my new kitchen I was part of the planning process. I chose my cabinet colors and style. I mentioned I would like a microwave over the range. So they made the over head cabinet smaller than it used to be and installed the microwave above the stove. I highly recommend them.

Excellent! Took care of all dry-out and restoration work from a pin hole leak in copper pipe in bathroom. Handled filing our claim with State Farm from whom we got full reimbursement. Project managers and workers punctual, courteous and competent. Highly recommend.

We were very pleased with the quality of work Preferred Choice Restoration did for us during our water leak restoration to both of our bathrooms. All of the people preforming the work explained what they would be doing and why and when each step in the process had to be completed. Everything was done in a professional manor. Thank you Preferred Choice Restoration for guiding us through this difficult time.