- 8491 Veterans Memorial Pkwy, O'Fallon, MO 63366
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
About the Business
What people say about “Archway Contractors”?
Customer feedback on Archway Contractors is largely positive, with many praising their prompt communication and professionalism. The company has demonstrated a commitment to customer service, often going above and beyond to address issues, even those not directly related to their original work. However, a few reviews highlighted significant concerns regarding responsiveness and accountability, particularly when problems arose. Overall, while many customers expressed satisfaction with their experiences, notable complaints about service delays and poor follow-up suggest that improvements in communication and accountability are needed.
What Users Like The Most
- Their professionalism and willingness to stand by their work, even for something unrelated to their original job, were truly impressive.
- They were so fast and so professional. Anytime I ever called someone picked up immediately.
- The quality and timeliness of their work far exceeded my expectations.
- The crew was professional and courteous and did an amazing cleanup job after it was finished.
- I can not say enough good things about the company. They replaced our roof and our homeowners insurance was not easy to deal with.
What Users Like The Least
- I began calling to see why the debris was still in the yard... no response.
- They said it was the chase cover... still a big leak.
- They won't even answer our calls.
- After the job was done... I had another company re-inspect.
- The supervisor showed up and said I don’t know why it’s leaking.
Recommended Reviews
My job started in July. Joe started out really professional. After the job was done on my roof I began calling to see why the debris was still in the yard. I wanted to know why the shingles were lifting up. I called, text and emailed Joe and Theresa with no response. Finally I spoke with Sam which was very arrogant. I asked Sam the same questions I asked Joe and Theresa. I discussed the wrong doings on my roof as well as the things that were not completed.. I informed him I had another company re-inspect. Sam asked what was wrong because he was told everything was correct. I said I'll just call my insurance. He rudely said they dont care. I said oh but I do, I just want the job done plus I still owe a balance(oh they didnt know that). Sam sent someone to do part of the job and said I will be credited for the others. Funny right. Well fast forward to last week. Joe text asking what my schedule looks like so that he can pick up the remaining balance. My response I don't know what my schedule looks like, I'll pay when I pay, I told him how unprofessional he was and that he is now responding because of a balance. I would NEVER use this company again nor refer them to anyone
Archway Contractors is trash
I had Archway Contractors replace my roof about two years ago, and recently I noticed a small leak. I gave them a call, and they came out promptly to inspect the issue. It turned out to be the caulking around a pipe flashing, which wasn’t something they had replaced during the roof work.
To my surprise, they caulked it up for me at no charge and gave me some helpful advice to check the flashing every five years to avoid future issues. Their professionalism and willingness to stand by their work, even for something unrelated to their original job, were truly impressive.
Highly recommend Archway Contractors for their excellent service and customer care!
We absolutely loved working with Archway! They were so fast and so professional. Anytime I ever called someone picked up immediately and they were always pleasant and happy to help. We had zero issues and our new siding and roof came out beautiful! 10/10 would recommend! Thanks Archway! Also thanks Kamerin for the color recommendation!
- 8491 Veterans Memorial Pkwy, O'Fallon, MO 63366
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates