- 4401 Anaheim Ave NE # 105, Albuquerque, NM 87113
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof
About the Business
What people say about “Archuleta Restoration and Remodel”?
Customer reviews for Archuleta Restoration reflect a predominantly positive sentiment regarding their service quality and responsiveness, although there are notable criticisms related to communication and workmanship. Many customers praise the quick response times and professionalism of the team, especially during emergencies. However, several negative reviews highlight issues with follow-up communication and unsatisfactory repairs, which detracted from the overall experience. While many customers express high satisfaction with the remediation work, concerns about attention to detail in remodeling tasks were raised. Overall, the customer service experience is marked by both commendations and significant complaints, indicating room for improvement.
What Users Like The Most
- Great experience with Wade Archuleta. Besides being very knowledgeable and, most importantly, very responsive and attentive to our requests and needs.
- Working with Archuleta Restoration has been an absolute delight. Franklin, Mark & Drew are all experts in their field.
- Came home from vacation to several inches of water in my home. The Las Cruces branch of Archuleta showed up within a few hours ready to work.
- They come in do their work with expertise and clean up after themselves. They are professionals.
- What a wonderful company, they were very informative on the entire process and stuck to the budget!
What Users Like The Least
- They would not do it again and instead replaced bricks that were chipped and attempted.
- I never heard back from them regarding providing repairs or compensation for my destroyed property.
Recommended Reviews
I did not use their services but I had a pleasant encounter this morning on the freeway with a gentleman driving one of their service vans.
Archuleta was hired to manage a water leak situation at my house which occurred in May 2023. They responded quickly which I thank them for. The brick floor was lifted and the kitchen was dismantled. When the floor and cabinets were reinstalled without attention to the detail in which they were originally assembled by a master craftsman, many things had to be corrected or couldn't be corrected. The brick floor was put back so sloppily that I had to ask to have it redone. They would not do it again and instead replaced bricks that were chipped (by them when they were being removed) and attempted to fill resulting gaps with new and completely mismatched bricks. The final attempt after I didn't accept their "patches" multiple times was made in November 2023 and this is what I ended up with as shown in the photos.
I was offered a $2000 reduction in the cost and the invoice stated "This invoice is the agreed to amount with homeowner due to improper installation of brick flooring." They say it was a bad installation but would not replace it or fix it with matching bricks. I will end up using the $2000 to replace the floor with a capable and conscientious company in the near future.
My house is historic and I was assured that attention to detail would be a top priority (i.e. matching the old bricks, re-installing tiles and cupboards to their original state). I feel that I was lied to and ended up with inferior work. In the end, they wore me out and I took their offer to reduce the price of the work so I could move on. If you care about having a job well done, please look elsewhere.
Great experience with Wade Archuleta. Besides being very knowledgeable and, most importantly, very responsive and attentive to our requests and needs. Easy to work with and great personality
- 4401 Anaheim Ave NE # 105, Albuquerque, NM 87113
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof