- 715 Willow St, Mt Airy, NC 27030
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof
- Slate Roof
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Recommended Reviews
It was a pleasure doing business with Apex steel structures all of my questions were answered quickly and they walked me through the whole process they did a very good job on my building I am very proud of it.
Apex Company sold me drip stop insulation, which they don't carry. There was no mention of that when confirming my order and taking my deposit.
So then two weeks later at the time of scheduling, Elite carports informed me they don't carry dripstop and canceled my install date on a Wednesday. Apex eventually offered to swap me with double bubble, which I didn't want but had no choice. The very next day, Thursday, I called to confirm the schedule, but they already filled my spot.
This caused the installers to cancel my install appointment and now are telling me it will be 5-6 weeks before they will have a "load" coming to Wake Forest meaning I have to wait until other customers slabs are poured and cured before they will send installers to my 36X32 building. It's not a relatively small build.
If your area doesn't have multiple customers ready, be ready for a long wait. In spite that the salesperson confirmed over and over, it would be less than 4 weeks. Liars.
These people don't care about serving the customer as once they have your deposit money and have you over a "barrell" if you cancel.
After speaking with other builders, I found I could have been installed easily by now. Due to the lack of communication and frustration, I am seeking a refund from my CC company to reverse the deposit and buy elsewhere simply due to the egregious frustration Apex Steele and Elite Carports has put me through. Loss of money is better than this.
I'm very sorry I chose Apex to begin with. Be ready for a 2 month wait once you send the pictures of your slab.
It starts with the salesman Bob who was great! The scheduling not so good took way longer than was told but none the less they had floods we had lots of snow and freezing temps so I understand why it took so long in my case! The building crew was the best I could ask for they were great! I bought them lunch some drinks they were just very happy and hard working crew. I will have them do my next project for sure!
- 715 Willow St, Mt Airy, NC 27030
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof
- Slate Roof