- 715 Willow St, Mt Airy, NC 27030
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof
- Slate Roof
About the Business
What people say about “Apex Steel Structures”?
{
"summary": "Customer feedback is mixed regarding Apex Steel Structures, with a notable divide between positive experiences and severe complaints. Many customers commend the company's excellent communication, professionalism, and quality of work, particularly during installation. However, several reviews highlight significant issues with customer service and communication lapses, especially post-purchase, leading to frustration and delays. These serious complaints about unresponsive staff and scheduling problems overshadow the positive reviews, creating a more critical overall perception.",
"liked": [
"They were a great experience in purchasing my building and went beyond to help me with installation.",
"Excellent experience! Excellent customer service. Speedy and smooth transaction.",
"Great communication from Apex during the design process and helped work with me and my budget.",
"The planning, pricing and execution of our garage was made easy by Apex Steel Structures!",
"My contact at Apex was Edwin. He was helpful with the design and scheduling."
],
"disliked": [
"Apex Company sold me drip stop insulation, which they don't carry.",
"After the contract was signed, Edwin ghosted me. No call backs, no returned emails.",
"Ordered this building in November. Just now installed a week ago. The office people never returned phone calls.",
"They WON'T order it. The owner claims Brian gave the wrong discounts and they won't honor the price.",
"3 weeks later, after I already signed with a different metal building company, Apex called me
Recommended Reviews
It was a pleasure doing business with Apex steel structures all of my questions were answered quickly and they walked me through the whole process they did a very good job on my building I am very proud of it.
Apex Company sold me drip stop insulation, which they don't carry. There was no mention of that when confirming my order and taking my deposit.
So then two weeks later at the time of scheduling, Elite carports informed me they don't carry dripstop and canceled my install date on a Wednesday. Apex eventually offered to swap me with double bubble, which I didn't want but had no choice. The very next day, Thursday, I called to confirm the schedule, but they already filled my spot.
This caused the installers to cancel my install appointment and now are telling me it will be 5-6 weeks before they will have a "load" coming to Wake Forest meaning I have to wait until other customers slabs are poured and cured before they will send installers to my 36X32 building. It's not a relatively small build.
If your area doesn't have multiple customers ready, be ready for a long wait. In spite that the salesperson confirmed over and over, it would be less than 4 weeks. Liars.
These people don't care about serving the customer as once they have your deposit money and have you over a "barrell" if you cancel.
After speaking with other builders, I found I could have been installed easily by now. Due to the lack of communication and frustration, I am seeking a refund from my CC company to reverse the deposit and buy elsewhere simply due to the egregious frustration Apex Steele and Elite Carports has put me through. Loss of money is better than this.
I'm very sorry I chose Apex to begin with. Be ready for a 2 month wait once you send the pictures of your slab.
It starts with the salesman Bob who was great! The scheduling not so good took way longer than was told but none the less they had floods we had lots of snow and freezing temps so I understand why it took so long in my case! The building crew was the best I could ask for they were great! I bought them lunch some drinks they were just very happy and hard working crew. I will have them do my next project for sure!
- 715 Willow St, Mt Airy, NC 27030
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof
- Slate Roof