- 13418 L St, Omaha, NE 68137
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Flat Roof
- Gable Roof
About the Business
What people say about “America's Best Choice Omaha”?
Customer feedback for America's Best Choice Omaha is overwhelmingly positive, highlighting excellent communication and professional installation services. Many reviewers praised the promptness and efficiency of the team, noting that the sales process was friendly and non-pushy. Customers consistently appreciated the quality of the windows and the seamless experience from initial contact through to installation. However, one significant complaint regarding a lengthy deposit return process and poor communication on cancellations stands out, suggesting that while the majority experience satisfaction, there are critical areas for improvement in customer service.
What Users Like The Most
- Excellent communication throughout the whole process.
- Paul was super knowledgeable and responsive, which made a big difference.
- The entire process from the initial assessment to the final installment was superb service.
- Fast, clean work. Would highly recommend for your new windows!
- They worked with me on both budget and timeline and delivered just what I was looking for.
What Users Like The Least
- They tried to charge me for measurements even though they give free estimates.
- It's been 100 days since I requested my deposit back, and I'm still waiting.
- The salesman texted and called me numerous times trying to get me to finalize my order.
- They said they have a 72hr cancellation policy but I canceled my order less than 24hrs.
- I refused their offer to give me $650 back instead of the full deposit.
Recommended Reviews
It's been 100 days since I decided not to do business with them and requested my deposit of $1000 that they said I didn't need to put down but I did it just to make my loan lower. They tried to give me $650 of my money back 90dys ago and tried to charge me for measurements even though they give free estimates. I refused that. They tried to say they have a 72hr cancelation policy but I canceled my order less than 24hrs. The salesman texted and called me numerous times trying to get me to finalize my order, telling me my loan application will expire, asking what can he do to help me to ok my order. He even said before all that, he was putting my order on hold. They even tried the it takes 60-90 days to do a refund. Well it's been 100 days. I even filed a small claims against them last year and awaiting the trial date in March. If their refund policy was true you would think they would've just returned my $1000 before court.
Worked with Jason Sing with my house repairs after the hail storm and he was amazing. Super friendly and not pushy to get your business. Excellent communication throughout the whole process.
We are very pleased with our new windows, and Paul Taylor played a key role in making the process smooth. He was super knowledgeable and responsive, which made a big difference. Leslie in the office was also fantastic to work with. Highly recommend their team!
- 13418 L St, Omaha, NE 68137
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Flat Roof
- Gable Roof