American Roofing & Waterproofing LLC

I ordered the roof replacement. Chris made clear estimate base and extra charge in reasonable price. Supervisors quickly respond to the call and they understand what I needed. I appreciate their works.

It was a struggle most of the time, primarily due to the large number of people I dealt with during the process. Not including the guys who did the work, there was 7 people in the office who engaged at some point in the process.

Salesman: met him at the Home n Gardens show, he was super prompt for the initial appointment. Spent some time giving overview and checking everything to provide a quote. Had a couple conversations before work started. Only concern was since I had a solar hot water heater he wasn’t sure they could remove, said they could but then said “unfortunately they couldn’t “. This was quite a pain for me to hunt down someone.

Money guy: don’t know his role, but he sent me the invoice, half due immediately. Then called right after emailing to make sure I got it and could pay asap. Invoice said 2% fee for credit card. Initially this freaked me out since it was not disclosed until after I signed the agreement and the agreement was quite one sided to protect them from me, noting a penalty I took as pay now or pay more tomorrow.

CFO: she made a point to say she was CFO and there was not a 2% fee, even thought the bill said it. Did not offer to send a revised bill, leaving me on the hook for pay the 2%.

Another person; I can’t recall he name, was friendly. Reiterated no fee so I gave in and paired the half with a card she said she would send a revised bill, which she did after payment.

Project manager: called to ask if I could accept material delivery 4 days sooner than expected, ok I guess. AT this point i just want it done and over with. Work set to start 2 days early. Caused overlap with other work being done but that’s life. To me this is more of the one sided, what appears to matter to them, is them, not the customer

Supervisor one. Came early on first day of the work. Was polite, checked if I hard questions and asked if I had house paint so they could paint a portion of sheathing they put on. Gave them my gallon of spare house paint. Guess they needed the entire gallon for a few square feet of wood. But, spent 5-10 minutes chatting then vanished. Never saw him again. Had questions later, but no clue who to ask so I climbed onto roof and figured out the answers myself.

Supervisor two. Came late day on second day of work. Asked about the solar panel, was difficult and confusing conversation. I asked if they had the paint, or even the can so I could get more. He seemed indifferent and brushed it off for 10 minutes, until he finally asked his guys and good news, they had it. Far to much of a struggle, if they could have just given back the portion the didn’t use. He did improve, arrived 3rd day and for review. Brought new gallon of paint.

The guys doing the work: they did excellent work, long days, worked hard. Completed the job in 3 days. If I only reviewed them, I would say 5 out of 5. But there was far more office side people involved which knocks it down to 2 out of 5. Price was steep, but there is a lot of office workers needing paid so I see why.

After discussing new tile location, color variation due to age of old and old also discontinued. Chris in office corrected me and said color was the same. He was wrong. Location they chose was in most visible area on back, since it was easiest for them to load from truck to roof. Must give them credit though, after partly installed i contacted them and they corrected the issue, moving to a different location which was much less visible.

Close out, got final invoice from one person in email, then another from a second person in email, both prior to final inspection. Made payment under good faith final inspection would be good.

Makes me think of the 3 key factors. Quality, Price, Speed. You can only have 2 and I got Quilty and Speed. But a high price. The bad part is the below average service, communication, and so many people involved. 20 years from now I will choose a different company, most likely a small individually owned business

Good Morning Steve,

You're crew sent did a 5 star job with what they worked with. Accolades especially to Christian and to the 2 men under him, I remember Victor but unfortunately not his teammates name.

They received directions from Christian and met my needs to correct the cut list and brought my 1970 home to a safe and workable base to begin restoration.

In the times we're in and the dynamic businesses that provide services, finding a company with Old School Values are far and few between.

American Roofing has that Spark of Old School so needed these days to restore our faith in the American Dream.

I have and will recommend your company to my friends and family and others who cross my path when needed.

In the mean time, May the Good Lord Jesus come upon all in You and Yours continuing the Old School philosophy and be grounded in the hustle to work the Dream of America.

Sincerely,

Ixto

This company did a fantastic job with the replacement of my roof shingles, they cleaned up after themselves, picking up old tar paper,nails etc..The roof looks great, and I couldn't believe they finished it in one day.., but they worked non stop.And the communication with this company was top notch, they answered any and all questions right away. Didn't have to wait very long. I would definitely recommend this company to anyone..

A True Masterclass in Excellence – 5-Star Experience!

Working with American Roofing and Waterproofing was nothing short of extraordinary. From the first call to the final walkthrough, their team displayed a level of professionalism, precision, and care that is hard to come by these days.

I had a major roofing and waterproofing project that needed expertise, attention to detail, and a commitment to getting it done right the first time. The crew showed up on time, fully prepared, and ready to tackle the job with unmatched focus and skill.

What impressed me most was their ability to communicate clearly and consistently. They kept me informed every step of the way, ensuring I understood the process, timelines, and costs. They didn’t just fix my roof—they provided peace of mind.

The quality of their work speaks for itself. The roof looks phenomenal, and the waterproofing exceeded my expectations. They didn’t cut corners; instead, they went above and beyond to ensure everything was flawless.

This company isn’t just a service provider—they’re a partner in excellence. If you’re looking for a roofing and waterproofing company that will treat your project with the respect, care, and expertise it deserves, look no further.

Highly recommended. This is a team you can trust to deliver results that stand the test of time.

Best,
Hannah Mayers

We shopped around for roof repair estimates and can truly say Dan Faherty was the best at presenting us with complete details about our options. He was upfront & honest about his recommendations. I’m someone who appreciates details and he took the time to explain & answer all my questions. This helped us decide what option to choose without feeling pressured. We were given before & after pix of all the work needed & completed. Brian did a great job not only with the repairs but with clean up as well! From start to finish we are happy and pleased we chose American Roofing! Plus their prices beat the other guys and they include a free annual inspection of their work! Thanks so much to the American Roofing Team!

Most unprofessional company ever worked for . Wouldn’t recommend it for a dog house . No set schedule no leadership skills . Owner doesn’t think to talk to employees. I did a house for them and no matter how much I said the roof needed to be tore off they insisted in me hiding everything and still coat the roof . No drive time can’t clock in until you hit the job site

Very responsive. Open communications. Had a status given to me continuously. Quality work. Would recommend them to friends and family.

Dan Faherty you are awesome! Everything from the original proposal for a partial repair, then doing a full roof was done as promised. Smooth, efficient, done on time. I cannot thank you enough for your time and expertise.

From start to finish, they provided exceptional customer service and demonstrated their extensive roofing expertise. The team was incredibly patient in answering all my questions, ensuring I understood every step of the process before I went through with anything. They were thorough and provided clear explanations of the work I needed.. If you're looking for a roofing company give them a call

I came across American roofing & waterproofing about 4 months ago. I was a little hesitant at first with giving them my business because of how the last roofers left the quality of my roof, but I was very pleased to say that this entire process with American roofing & waterproofing has been very fulfilling! The manor of which they explained everything in great detail was able to sway my hesitations & I’m glad it did because my new modern style roof is so beautiful! Thanks for this wonderful experience Kirk! Great guy & great company!

I ran across American Roofing & Waterproofing at a tradeshow where there were probably no less than 7 other roofing companies. I asked other tradespeople (not roofers) who was good and they all recommended these guys. Glad they did. They came out quoted me prices for a repair or total reroof. The salesman, Jerry was not pushy and we felt comfortable inviting him into our home. When the roofers arrived they were on-time, polite and efficient. They communicated with us and worked around our aggressive dog.. They had to remove our rain gutters to complete the repair, but they were able to replace it when they were finished. They did an exceptional job and the area was cleaner after they completed the job than when they started. I couldn't be happier. Fair price, exceptional customer service and a really nice job! Thank you!

This is a great company great at the top all the way to the bottom if u need roof help commercial or just a quick roof repair American Roofing is the way to go!!!

American roofing and waterproofing is absolutely number one in my book. From the first call to the end class A company. Justin walked me through the whole thing. when i had a question, it was answered right away no delays. His crew did a phenomenal job, not one nail, scrap of paper, staple or scraps of shingle was left behind. They went the extra mile to make sure to match the paint of the over hang with my house. Thank you America Roofing and waterproofing for being so easy to work with. Justin you rock!

10/10 would definitely recommend especially if you value a hard working family oriented company! If you need roofing or water proofing services for your home or commercial business then they’ve got you covered!

Had two Jobs I needed to get done ASAP as we had more rain coming soon. I didn't except them to come out so quickly and get the job done. Has a rained a few times and repairs are holding solid. Communication was on point definitely will be using them again!

These guys are amazing! I had a quote within 2 days of calling them, they started the job within a couple days of acceptance of the quote and were completed in 2 days with the tile roof and then they returned the following work day and reroofed the flat patio roof. The superintendent walked the roof after it was completed and had the guys back out the same day for some "touch up" items.
American Roofing's attention to detail is amazing! Something that you don't see much in todays world...
I highly recommend them for any roof replacement, repairs, or new construction that you have. I sent them the plans for my Grandson's house that we are building this fall in Prescott Valley.
I will always call them and refer them for any roofing projects I hear of!! Thanks for the great work!!!

We had fire damage in our garage last august. We had contacted several different companies to repair the damage. Apparently these companies didn't want the job. Surprising the number of unprofessional companies out there that don't ever call back. Actually, it worked in our favor. We contacted American roofing. That's all it took, Scott called us back and we got the fire damaged roof repaired. The guys were professional, punctual and got the job done! It was a great experience and I would definitely recommend American Roofing!

American Roofing did an outstanding job in every respect with regards to the new roof installation. Dealings with Donna, Ashley, Scott went without a hitch and everyone displayed a positive and caring attitude. The job was scheduled quickly, performed on time, and clean-up and replacement of patio furniture was perfect. Information given before, during and after was complete and timely. I was more than pleased with every aspect of the job. I highly recommend American Roofing.

American Roofing and Waterproofing recently repaired and inspected our tile roof. We had lost tiles due to a storm and needed to have them put back. Their service was quick and efficient in scheduling roofers to come to our home around our busy schedules. Everyone I talked to was friendly and and ready to help! They performed the work quickly and efficiently and the outcome was outstanding! American Roofing helped ease our minds that the rest of our roof was still ok. My husband and I highly recommend their work.

I have used American Roofing on a few different properties I manage for - and they are the most professional and efficient roofing company. The work was completed in a timely manner with the quality of work to match. I will definitely be utilizing Scott & Kirk on all future properties I manage for.

I work from my home office and they didn't let me know they were coming. Obviously I can't get any work done with them pounding on my roof, so I went to my satellite office for the day. When I came home, they were blocking my driveway. Then I see they're trashing my front flower bed and all the plants I have. Went out back and so much roof trash, nails and shingles in my backyard flower beds. One guy had his hat and cell phone in my mint at the front door. Completely disrespectful of my property.

American Roofing & Waterproofing is fantastic! They were professional, friendly, and really went the extra mile to make sure everything was done right. The whole process was smooth, and they kept me updated every step of the way. You can tell they take pride in their work and care about their customers. I’m so happy with the results and would definitely recommend them to anyone looking for top notch roofing services!

Kirk and Donna were awesome! And the guy that did the work was awesome! Sorry can’t remember his name. I would recommend your company to friends. Thanks for a job well done!

Received a inspection appointment right away. Recived appraisal right away. Scheduled repair for next day/Saturday. Rain expected, was worried about more inside damage. Everyone was very nice. Excellent customer service. No leak in the house with rain the same day as repair was completed. I looking forward to hiring them again.

Kirk & Donna were great and easy to work with. They helped us with a tricky deck project on an apartment complex and the result is perfect. They handled the entire project professionally and did top notch work. Look forward to using them again in the future.

I recently discovered my new home has a major building flaw that didn’t allow my dryer to vent. This company was super patient with me on the phone as I attempted to explain the problem. They scheduled me quickly. They were booked up during the week but scheduled me on a Saturday morning. He arrived on time, explained to me what he was doing. He was super polite and professional. Left no mess behind. He showed me pictures of every step he completed during the repair. It only took a few hours I’m so pleased with this company. It took me several calls and e-mails before I found a business who could/would help me with this problem. Their rates were reasonable. I will definitely reach out to them first the next time I have roof issues.

The man that came out told me what my options were. This gave me a choice of what I wanted to do and what I could afford. He was honest and worked with me. The prices are very reasonable.