American Restoration

The team at American Restorations provided exceptional service throughout the process of repairing water damage to our home. The entire team was very professional answering all of our questions and keeping us informed about the process and contractor activities. American Restorations met every scheduled milestone, never missed a date or had to reschedule. The quality of the repair was superior, with no re-work required.

We couldn’t be happier with American Restorations and will seek them out directly if other repairs are needed in the future.

Sincerely,

Mark & Luisa

American Restoration's representative was great to work with. A tree fell on my house. The rep gave me an estimate the next day. He explained the procedure in dealing with the insurance company and let me know what I had to do to ensure that the process would go smoothly. The workers showed up on time and got the work done to my satisfaction in just a few days. There was one misunderstanding with a gutter subcontractor, but the rep took care of it quickly. The whole process was a lot easier than I thought it would be, except for a tree falling on my house.

We experienced a water issue in our basement that dampened our carpet. We needed to install a new subfloor drainage system. This required cutting out drywall and the baseboards. Brandon from American Restoration came out after the drywall was cut and was able to get a team in right away. On the first day, they replaced the drywall, insulation, studs, framing, and baseboards. They matched the paint perfectly and made everything look like new. The next day, they replaced the carpet padding and laid the carpet back out. You have to hate when things like this happen, but American Restoration quickly made it feel like nothing ever happened – thank you!

Loved working with the team at American! The owner of the company, Diwan and Dianna are highly professional, knowledgeable, kind and accommodating. The team that came out did a wonderful job and even set up floor protection for the areas they weren't working in. Super impressive crew! My house looks better than before and I am truly grateful for their service. The owner of the company even called me to ask how things went. Very nice company to work with. Thank you!

After our master bath flooded, our insurance put us in contact with American Restoration to do the repair work. We ended up doing a full remodel and could not be happier with the results. The team worked really hard and our gorgeous bathroom was completed in just over a week!

Excellent experience. Everyone was professional, on time and responsive to our questions. We would certainly use American Restoration in the future. Highly Recommended!!

We used ARS for a basement renovation after a burst pipe. They replaced and repaired drywall, painted, and laid a new floor. Their work is high quality and they were responsive and helpful throughout. Very transparent on pricing and flexible working with us to choose different paint and floor options. Contractors were on time and respectful. We will use them again for non-restoration work.

The crew was great! On time, professional, and addressed any concerns and very responsive. I would definitely use them again in the future!

Great compnay!! Answered calls, quick response, rapid remediation, professional employees, excellent job cleaning up. I would definitely use them again if necessary!!

We have used American Restoration to replace a back patio door as well as wood flooring. They are professional, reasonable with pricing, and provide exceptional results. Even though exact replacements were not available for our jobs, they somehow found almost identical substitutes to ensure consistent look and feel which was greatly appreciated. Highly recommend and cannot say enough good things about Nate - easy to communicate with, helps you understand the scope of work and always available to answer questions. Thank you for helping us keep our home in great shape!

American Restoration was a life saver. I needed to remediate mold quickly and because it was unexpected did not have a large budget for the work. I called and the estimate was done the next day. They ended up doing more than was expected and we weren’t nickeled and dime. Nate was very professional and responsive. I would highly recommend this company.

We are so glad we read the reviews and went with American Restoration for our mold remediation after a shower cracked upstairs left moisture in the walls downstairs with mold. It was an easy process with inspection, fair price quote, and they removed the mold very hygenically and professionally as well as reinstalled the drywall that was ripped off during the mold removal process too. During the entire time, they made sure to keep the living area downstairs and furniture clean with plastic covers, set up negative pressure for the mold, removed all the dust and debris, and after about 3 days, our downstairs was as good as new. They were also very responsive in their texts, including the time when they came back a second time to do additional spraying when a small spot of mold was missed in the ceiling. Their teams did a phenomenal and professional job and we are very pleased with the end result. I would use them again for any restoration needs.

We couldn't be happier with work American Restoration performed on our home. Nate stayed in close touch and guided us throughout the process of repairing damage done to our townhome from a fire next door. The crews that came out did first rate work and went to great lengths to ensure our home was protected while work was being done and clean after completing the work. American Restoration provided us with quality work, professionalism, and peace of mind. I highly recommend them.

I’d highly recommend ARS if you find yourself with a water issue!!

I recently walked into our finished basement after some heavy rain and discovered that we had water issues coming from somewhere. The carpet in half our family room was soaked. This was at 7 or 8 in the evening. Didn’t know who to call or what to do, so I started Googling away. That’s how I discovered ARS. I called that night and spoke to Nate Welch, who offered to come by the house that night to assess the damage and begin remediation.

After getting the space properly dried out and dehumidified a few days later, we realized the issue had been there for a while. When we started looking behind the baseboard and the drywall, we discovered our worst fear – mold. After discussing the process with Nate, the ARS team came in and professionally remediated the mold issues. They were thorough and cleaned up after themselves, leaving the place just as they found it - minus the mold, drywall, carpet and carpet padding that was damaged : )

The ARS team did a great job for us and I’d highly recommend them. It’s a gross feeling to discover a water issue in your basement. If you find yourself in that unfortunate position, you want to work with someone you can trust. Nate made himself available at all hours to address our concerns. He was very patient as we peppered him with questions. And he always provided his honest opinion and advice, even when that may not have been best for the company’s bottom line. That’s not easy to find today.

The ARS team did an outstanding job addressing mold and water damage that had accumulated over a number of years in the basement of our older home. They were total pros, very efficient, hard working, responsive and did their work with great attention to safety and cleanliness. I highly recommend ARS.

ARS was very professional and easy to work with. They returned my call right away, came quickly to give me a quote and performed the work right on schedule! I wouldn’t hesitate to recommend them to family or friends.

I can highly recommend ARS. We had a lot of damage to our house due to a water heater failure. ARS was able to quickly develop a highly detailed plan of what needed to be done, worked well with my insurance company, and got the work going quickly. The team arrived as scheduled, took great care in protecting the undamaged parts of my house, worked quickly, kept the work area clean, and kept to the established schedule. Their work included wall and ceiling repair, insulation, electrical work, installation of new flooring in the basement, and sanding/staining/refinishing the hardwood flooring on the main level. All of the work was well done, with a lot of attention to detail.

And, the cost for this was highly competitive with other estimates I had received!!!

I am very happy with everything- the interactions with ARS, the cost, quality and timeliness of the entire project.

While I would rather have not had to undergo major repairs to my house, the ARS team provided a lot of support and handled things so easily it significantly reduced my stress!!! I would gladly use ARS for another project.

I recommend ARS if you want a repair and restoration team whom are honest, and don't just fix the problem, but check to ensure there aren't further underlying problems, while detailing exactly their plans and materials. If you enjoy a full line by line breakdown of every line item for materials, labor, permits, costs, as well as a detailed implementation timeline on your projects, you will love your projects/work with American Restoration.

My introduction to Shaun and Nathan was by pure accident. When I moved into my townhome 6 years ago, I had a mold issue in my basement caused by my neighbor. My neighbor and I agreed to split the price, and American Restoration sealed and removed our shared wall, paint the new one with an anti-mold paint, replace our basement carpet, and procure minor repair on paneling to keep water out of our home from the outside. The experience itself, especially picking out materials and working out an itemized budget and implementation plan was incredible, and SO DIFFERENT.

Impressed with their quality, promptness, and guarantee, I hired them to fix and replace a leaky skylight. I had twin 6 month year olds at the time, and the skylight was directly over the play area. ARS respectfully conducted their repair in the space, sealing the area to prevent dust and debris from entering our main home while my family prepared and ate meals next to the construction space. Again excellent work.

I hired them again to fix wood paneling on my awning and back door. When I had asked how I should treat the wood to survive the humidity of Virginia, Shaun and Nathan offered an entirely different solution. They had access to and experience installing polycarbonate wood – which while priced more than regular wood, lasts considerably longer, does not get moldy, and bugs and critters do not eat through it. ARS suggested this alternate solution, and executed it. The door in the back of my house hasn’t remitted water into our home since, especially in large downpours.

Finally, more recently, I noticed a small leak in our roof in our stairwell. ARS came out and inspected the space, then checked the roof, walls, and ducts. The problem ended up being a loose exhaust port. ARS resealed and fixed the roof. Again excellent work.

Give them a shot and see for yourself.

We had ARS out to assess several water issues and received candid advice in how to address the problems. They were incredibly responsive, even on weekends and evenings, and the work was done quickly and completely hassle free. I could not recommend this company more.

ARS did a great job restoring our home after a fire. They were responsive, customer service oriented and the quality of the work was good. Under trying circumstances, Nate and the team were great!

Just a quick note to thank you for an outstanding job! Working with ARS has been a pleasure, right from the start. You came out and assessed the mold problem in the unfinished part of my basement very promptly, and provided a detailed estimate which, by the way, was literally THOUSANDS less than one competitor’s. Your team carried out the job very professionally and thoroughly, explained what they were doing as they went, and took every precaution against damaging the many fragile items we had stored in the basement. We couldn’t be happier with the result.

This company was great to work with from the start- they came out for a free estimate and spent a lot of time preparing the estimate (unlike another company I contacted). It was easy to schedule the work and they did it in a timely fashion. The work they did was excellent- I highly recommend!

On more than one occasion, my wife and I have reached out to this company (ARS Inc.) for assistance with flooding/ water damage. Each time we were extremely satisfied. In our experiences, ARS Inc. proved to be professional, punctual, knowledgeable, courteous, and accommodating.

The Mold Remediation specialist/ Project Manager, Nate Welch, is the absolute best. “Nate” is the consummate professional and his customer service is exceptional. Whether he is overseeing a job or “rolling up his sleeves” and conducting the work himself, Nate gets the job done. We are always amazed by the attention to detail and the “white glove” treatment that we receive whenever Nate and his crew are on the job. Judging by their work, the crew members are qualified and thorough; as another customer mentioned, the crew seems to take great pride in their work. We are always kept abreast of daily progress and we receive realistic timelines for completion of scheduled work. In a few instances, Nate drove all the way from VA to DC…just to ensure that all equipment and debris were properly removed from the work site areas. Now that’s customer service at its best! Truly impressed.

It’s almost a “no-brainer” for my wife and I, now…any time we have an issue around the house, the first person we call is Nate.

Being that Customer Service seems to be a vanishing commodity these days, ARS Inc. stands out above the rest. We are grateful and truly humbled by the way they have taken care of us, when we needed their services.

Horrible experience. Dishonest, expensive, not keeping with schedule, poor communication skills. Had extensive water damage work done on kitchen, bathroom, and few other rooms. We waited and waited and the workers would show up one day per week. Never certain if the work is done properly. They took a long time working with the insurance company. Not a good company.

I am very happy with the service I received! ARS is professional, knowledgeable, and friendly! I highly recommend them to improve your living conditions.

After the Nor'Easter ripped through the area I was worried that there may have been damage to my roof. I didn't really know where to start with recommendations so i logged into my insurance company's (USAA) website to find recommendations. I submitted a work request to ARS Monday night at 8 p.m. and honestly thought that due to the mass amount of storm damage in the area I'd be lucky to have them out by early next week.

Tuesday morning came and Danielle from ARS contacted me and asked what the extent of the damage was; I told her what I could best describe and she said that she'd have a roofer/project manager out Thursday morning around 10 a.m.-12 p.m.. Later that day Danielle and her team at ARS sent electronic documentation to sign and return so that if repairs were needed, they could be done as expediently as possible which was an excellent feeling knowing that if issues were to crop up upon inspection, we could get to work.

I woke up on Thursday morning to walk my dog at about 6:30 a.m. and Nate the Project Manager was already on site, he was calling my cell phone to let him know he was here as I was walking outside, ha! Nate got right up on the roof, surveyed the damage, fixed a minor issue from the storm then scaled down his ladder and told me the health of my roof. He stated honestly that my roof was old (he estimated it to be 12 years old) but that it was in great condition. I've had a few "gutter-leaf cleaners" go up on my roof and say that it needs to be redone and they could do the restoration so his honest answer was really appreciated.

After fixing the damage he was off as quick as he was to arrive. I can't thank the ARS team enough and next year or so if I need any roof work done, I'll definitely be calling them for the job to get done right and at an honest price.

ARS came in with an estimate thousands of dollars lower than the other companies that provided estimates. The process of signing the contract was made easier by their online program and the friendly office staff. When my credit union cause a glitch with payment, ARS office staff were patient and worked through the issue to get it resolved. The ARS crew came on time (calling ahead as promised) and were very neat and careful with the cabinets and appliances they had to remove to get to the mold, which unfortunately had spread through the walls into multiple rooms. They kept me informed with progress on a daily basis. Having mold is a nightmare, but getting it cleaned up by true professionals for a reasonable fee makes it less awful. In addition, they gave me some expert advice on products I can buy and measures I can take to address mold issues on my own to prevent futures problems. I am truly grateful to ARS for their help. They did an amazing job!

We used ARS Inc. to replace roofing, siding and gutters resulting from hail damage. After so many contractors contacted us we were uncertain who to choose so we asked our insurance company if they could recommend a contractor. The insurance company directed us to Innovation Property Network who referred us to ARS. We were completely satisfied with ARS pricing and services. The work between roofing, siding (also included adding vents in the eaves) and gutters was coordinated and scheduled back to back with everything completed with a week. The crews were professional and took pride in doing their work well. They were also very careful to ensure all debris and nails were picked up. This work was completed in August 2017 and we were happy to advise the Project Manager, Nate Welch to use us as a reference as our home looks like a new house.