American Leak Detection of the Triad

Came to house when contacted by USAA. They cleaned out roots from pipes and pump. Did nice job and did not damage yard.

The technician was very thorough and found the leak in a timely manner. He was extremely knowledgeable and friendly. Explained everything to me.

Quick response time and great communication with us and the insurance company. The inspector was professional, informative and thorough. Bottom line is the leak was found and is being addressed without unnecessary demolition or repairs.

Professional, honest, trustworthy business. First Class in all respects. Would highly recommend these guys to anyone. Would definitely call on these guys again if needed. Had a leak in the main water line running from the house to the meter. American Leak detection found and marked the leak within an hour. Although getting to the leak was rather difficult, Whit and his guys stayed the course until job was complete. They did everything they said they would do. Cannot say enough good things about this company. 100% satisfied!

Great job on discovering the leak location, BJ explained the issue and how he tested each pipe run.
Communicated what the next step would be.
Very professional - I’d recommend American Leak Detection

This is got to be by far the worst company i ever used never again 45 minutes job $1060.00 call them to detect leak come out wasn’t even close from where leak was we talking way off !! Contract specifically says NO REFUND I wouldn’t sign anything or better yet I wouldn’t use them 5 way down waist $ 1k .

Brandon was incredible! Kind, excellent communication. Explained everything so well and feel so good about going forward with the fix of our leak in the pool. Thank you for being so upfront and trustworthy.

One of Best experiences I ever had using a company for the FIRST time! Had pool leak which resulted with me having to put water in almost everyday! Found American Leak Detection from a friend and my problems was solved in a matter of days! Heather in the office set me up with an appointment in one day with BJ who turned out to be just what I needed to fix my problem and above and beyond. He found leak quickly patched and kept hunting for more leaks via sound and dye which turned up no more. Then returned to clear patch and said he had swatches in truck to put over first patch to make stronger and would not ever notice it! I said yes and he was right-------ABOVE AND BEYOND! Thank you Heather for sending the right guy! Definitely would use again. Robert Bush.

Thought JB’s knowledge an understanding of the industry and leak detection specifically was great. I thought the team, including Heather, was excellent.
JPatetson

Brandon Wilson came out to check a sewer line crack. He inspected and photographed. Very professional and also explained what he did, what he saw and that he would complete his report.

Worked me in very quickly. Very professional and knowledgeable, were able to answer all of my questions and address what was going on. Would highly recommend.

I'm thankful these folks provided camera and jetting services - most plumbing companies tried to snake the blockage, but it did not last, nor did it reveal the nature of the problem. I've often used American Leak Detection for under-slab water leaks, and will use them for their water jetting for back ups in the future.

From scheduling a visit, to detection visit and final report American Leak Detection were professional and extremely quick- even with a snow storm. I was impressed.

Someone recommended me here. I spoke with Ken first and found out he had retired. He was very helpful and nice. He told me to call the office and they would take care of me. I called and spoke with Heather. She was very helpful and knowledgeable of the work the technician would do when they arrived. When Brandon arrived he was very friendly and helpful. He let me explain my problems and he brought his tools in and started working. He took his time and checked everything upstairs and downstairs. He was very professional and knowledgeable of his job. I would recommend this place if you even think you have a leak.

Amazing experience with this company. Friendly service with a 2 hour window that was met earlier but communicated this in advance. BJ was friendly and knowledgeable and took the time to explain everything before leaving. A follow up call was received shortly after to inquire how things went and if any further assistance was needed. I would highly recommend them for any leak detection or plumbing needs you may have.

Technicians and the receptionist were very professional. Answered all my many questions and accurately found my leak issue within a reasonable time.

After calling American Leak they were able to be here within less than 2 hours. B.J., the technician, was kind and professional. The work was completed quickly. I so appreciate their professionalism and ability to find my leak allowing me to fix this issue and again have water!

Thank you for coming all the way out to us and finding our leak! It was in such a surprising place; we would have never found it without your expert skill and equipment. Everyone was great to deal with as well! Thanks again!

Quickly located the exact location of water leak inside a flower bed and marked it for future repair as advertised.

BJ was awesome! It took less than an hour for him to find and mark the issue. The company is a bit pricey, and I was not thrilled that they have a 4% upcharge for credit cards, but the service was great.

I was extremely impressed with Brandon’s professionalism and dedication to doing a quality job. He is a very personable individual, and he quickly earned my trust and confidence. I was very satisfied with the job he did and his commitment to getting it right.

The American Leak Detector services performed an outstanding job promptly locating and repairing my pool pipe leak. Heather took my information, scheduled a service representative quickly and efficiently, and informed me when the representative would arrive. B. J. performed an excellent job of locating the leak. Additionally, B. J. provided pictures of the leak for my files. Derek was knowledgeable, efficient, and customer-friendly in expanding what was needed to repair the leak and provided photos of the repaired leak. Derek and Wib extensively searched for the pipe part required to repair my leak. These employees were customer-friendly and knowledgeable in their fields of expertise.
I recommend American Leak Detector to customers needing assistance with leaks within their home or business settings.
Brenda S. Holland

From the time I called Heather at American Leak Detection to the time Bib came out to locate the source of our leak, the customer service was ‘top notch’. Heather took the time to listen to my leak situation, got me on the schedule for the next day & when Bib arrived and assured me he ‘would find the leak’ (which he did), I knew we were ‘in good hands’! I now have ALD in my contacts list to reach out to the next time I have a need for any leak detection services and highly recommend their services to anyone in need of having a leak detected & located.

Great experience! The appointment was easy to schedule, technician arrived in time and was very friendly, and I felt like they gave me a fair price for the leak detection price. I hopefully will never need to do this again, but American Leak Detection is clearly the leader for the job in the triad!

Great crew. Arrived early. Let us know what they were going to do. Found a leak, check the entire pool and pump and fix the leak. Absolutely use them again.

Very satisfied with the team that serviced my Pool Leak. Very professional, very informative, intelligent and friendly. I found their advice very helpful and will avail myself of your services in the future for any leak problem. Thank you for my peace of mind. Worth every bit. My pool is beautiful again.

Great company.
Brandon did an excellent job in location of our underground water leak.
I would not hesitate to use again.

Wib Rothrock was excellent in helping with my leakage problem. He is certainly a credit to your company. I'm grateful for his expertise. Thank you.

Well worth having them come out vs digging up my entire yard. Amazing how accurate they are with finding the spot.

Bj absolutely knows what he is doing. We had a leak in our upstairs hall bathroom that busted through our livingroom ceiling and traveled under are floorboards. We had a plumber come to our home from some local plumbing company and tell us there was no leak, which of course was impossible. We contacted the manager and a couple of days later she sent the Master technician out who stated the same nonsense. "You have no leak". Once Bj arrived, it didn't take long for him to figure out the source of the leak. I'm so thankful for his patience and skill. Somebody give that man a raise.

Wilbur was exceptional.
He was so professional and found the leak with minutes. Super nice and attentive to my questions. Number 1 representative for your company.

I had a plumbing emergency . After speaking with Heather at American Leak Detectors, she was able to send someone out promptly. Hib was my technician. He was prompt, friendly and efficient. I felt the cost was reasonable. Overall, a good experience.

WOW!!! What a great company. I am in the middle of having my concrete in ground pool completely remodeled. I needed to get the skimmer, main drain and all the returns pressure tested before they begin the final build out.
I called American Leak Detection at 10:00 Friday morning and left a message. Heather called me back at 10:20 AM. I explained what I needed and that I was going to be out of town next week and wanted to know if there was anyway they could come out tomorrow (Saturday). She said let me make a couple of calls and I will see if we can get out there TODAY at noon!!! She called back at 10:47 AM said it was all good to go for Noon.
Brandon was the service tech who came out and did the pressure test for me. He arrived early, was professional, courteous, very knowledgeable and took the time to explain to me what he was doing. He even gave me some suggestions about the new plumbing I will be putting in.
American Leak Detection was FANTASTIC to work with. What an incredible company and crew. I would HIGHLY recommend them if you have any leak detection needs. Super responsive and did an amazing job.

American Leak Detection was top notch! Wib, Brandon and Joe came into my home and worked diligently to find a slab leak. They located and fixed the leak. Cleaned up and I could not be happier. I would highly recommend this company. A+

These folks are so professional and capable from the owner, the office, and the techs in the field. BJ found our leak after two other builders could not locate the problem. BJ repaired the leak and saved us money because of his expertise and experience.

I had a water leak in my home and it caused my water bill to go up to $600. I had 2 different plumbers to come out and they couldn’t find the leak anywhere. I reached out to American Leak Detection and they were able to find the leak. It was hidden underneath the concrete slab in my basement. They sent Brandon out to do the repairs. He was very knowledgeable and friendly. He explained everything to me in a way that I was able to understand. If you have a hidden water leak you should reach out to them. They can find the leak and fix it. I give 5 stars.

Brandon and Wil were punctual this morning. They both worked diligently to replace four different pipes underneath the garage. Poured new concrete to replace the two areas where they did repairs. Completely cleaned up!

American Leak Detection detected and repaired a leak for us at our house. Derick did an outstanding job. He was polite polite and professional. His workmanship is excellent. We recommend American Leak Detection to anyone who needs this type of work done.

The guys did a great job in fixing my leak, kept me informed on what they were doing as they worked, very polite and cleaned up the work area, would recommend them

BJ discovered the leak which hopefully has to do with our pool, and he has offered to swing by next week and check our water meter. He was professional and delightful to work with. We will pass your name on to neighbors who may have a leak issue. Thank you for getting here so quickly.

Very professional and thorough service. Explained everything in detail including what was necessary to make the repair. Highly recommend them.

Everyone whom I dealt with, the tech on site and the owner were extremely polite and professional. They were able to detect the leak in our yard relatively quickly. I feel like the price is EXCESSIVE, Even the plumber was more reasonable. They are up front about the leak detection cost, probably because they already know it's hefty.

My issue is being billed the SAME amount for a second follow up visit that likely involved about 15-20 mins of effort to confirm that the meter was no longer running.

Only my son was home at the time. Because they insisted on immediate payment, my husband promised to mail a check and did so ASAP.

The plumber was irritated that we had been billed the full amount, because he had referred them to us. When the check wasn't cashed right away we had hoped the plumber had some influence. Nope. They cashed it! We paid $550 twice.

The owner did call promptly after I emailed and compromised with a $300 refund. I would like to bill him for the time it took for me to explain my issue, talk it through on the phone and post this review. I doubt many do much research when they are stuck with a leak. But.. I can hope! Hope this helps everyone involved by clarifying what to expect.

Brandon the tech that came to our house was first class. He was professional, on time and did his job well. He also reported to me in detail what he detected.
Further customer service Heather was also polite, informative and very helpful.
WELL DONE American Leak Detection TEAM

Hearther was very professional, couteous, friendly, knowledgeable and very experienced delivering communications, scheduling, listening to concerns, etc. Very pleasant and great person! A+++

Called no less than 10 times looking for a company that could find a leak in our pool. In the off season, they said they could not do it. In the on season, they were too busy. They would not even make an advanced appointment. We spoke to two people over two years. They generally did not return calls or follow through on the two calls we connected on. They never responded to online contact. Just a waste of time.

The company responded quickly to our need. The technician was punctual and was professional. Most importantly, he found our leak!

Highly recommend! I had a waterline leak somewhere in my front yard. They made an appointment for the next day (would have scheduled same-day except that didn't work for me). I was amazed that BJ was able to locate the exact location of the leak without digging up my front yard. He located and repaired the broken section in just a few hours, and restored the landscaping so you would never know any work had been done. The best part (other than having a fixed pipe): the price for the detection and repairs was exactly as quoted! When I made the appointment, I was given the exact price for a 2-hour detection appointment and a range of prices to expect for the repair, so I knew exactly how much it would cost, provided the problem was a normal repair (it was). Very professional operation - do not hesitate to call them for your waterline repair!

Supposedly an HVAC unit in a closet, equipped with a functional SS1 safety switch within the drain line is responsible for a water leak that floods 2 apartments because quote "the drain line is stopped up". Isn't that the point of a float switch that is installed in the drain line? How does it make water if the unit won't run because the safety cuts power to the unit? Completely missed the other units drain line termination not put in the drain hole for it and the "stopped up unit" within the closet... So they cut the water off to the entire complex to figure this out over a week. SMH. Too many "safety meetings" before work. Don't waste your time or money.

Amazing and professional service! American leak detection came out to my home and located a leak in my slab (they didn't even damage my floor with their locating equipment). After the leak was located they also repaired the leak and made sure we did not have another leak. Come to find out there was a second leak on the water line and made that repair the same day. Highly recommend BJ and Brandon for their quality of work. American leak detection save us tons of money. Thank you.

Did a very thorough job of of looking for a possible methane leak from the septic system at my 86 year old mothers house. Luckily they found none, the foul odor was coming from a floor drain in the basement that had been put in over 60 years ago in case a water pipe or the hot water heater burst. Could no have asked for more friendly, courteous or professional service!

Amazing service! When they found my leak they clearly marked it and even told me the depth. They were spot on!! Highly recommend and will call them if I ever get another leak.

Nothing but GREAT service all around!! Called on a Saturday and left a message. They called me Monday morning and came right over. They found my leak under my laundry closet slab. I was just moving into my new townhouse that coming weekend! They scheduled me for Wednesday, and did an amazing job. They replaced the broken pipe, filled in the hole and cemented the slab. Completely cleaned up, hooked up my washer & dryer back up and you would never know there was an issue!! I am so grateful for them and their service and professionalism.

Lots of really interesting architectural finds here. Also, does a great job of preventing architectural components ending up in the landfill.

Professional company and always spot on at detecting a leak! I own Able Sewer and Drain and have used them for several years. I would highly recommend this company.