Triad RV Repair LLC

These people are a great privately owned alternative to YOU KNOW WHO!!! Very knowledgeable and concerned about your needs. Very well worth the trip to Welcome even though I am a stones throw away from CW. They are what CUSTOMER SERVICE should be.

Rarely do you enjoy a trip to any type of mechanic. The entire crew at Triad RV Repair took the time to address my problems. They also answered a question that kept me from going to an emergency room which was why I asked the question. Broken hand would not be good.
Very happy with the service and the crew and recommend Triad RV Repair if you have an RV that needs repair it’s the shop to take it to.

Terribly disappointed with their work. Took my 5th wheel in to replace one of the grey tanks and they recommended taking the whole floor out to replace. Estimated repair cost over $7K. I took the underlayment down and found that you only need to remove 4 bolts to drop the tank. Given that they charge a hefty sum per hour I expected a lot more expertise than this. I will never use them again and certainly would never recommend them to anyone.

Great experience with them took my camper in for some repairs and the process easy & quick. Will be back in the future!

Great service! Always enjoy working with these guys. Work was completed within 24 hours. Will use them for all my RV service needs.

Jeremy is very attentive, listens patiently as we attempt to describe our wishes, and asks detailed questions to ensure he is informed of our wants and needs. He has been prompt in responding to email communications and kind and gracious at all times. We are still considering our options, but are so thankful to have found Triad RV Repair. We have found a trusted partner in our RV adventures.

We had a water leak just a few days before we were to leave on a trip. They got it fixed in 1 day. They were very nice & able to answer our questions !

I’ve been going to this business for several months with my 2003 Safari Trek, which I purchased used. I had previously been taken advantage of by a well known RV sales and service establishment. It’s difficult today to find a business of service that cares about their work but also their customer. I’m sort of a pain customer in that I am a single female and elderly. Both characteristics that can get on one’s nerves. You’ll not be disappointed if you take your RV to this business. Honesty , professional integrity, fair and skilled mechanics are only the tip of my experience with Triad RV.

After having gone to other repair shops for my RV, I found Triad RV Repair LLC in Lexington NC. This is the place to go for repair, questions and or suggestions. Jeramy and his staff are very knowledgeable. They look at the problem, put their heads together and come up with a plan. The cost is very reasonable and they make every effort to work with you. They, in my option, go out of their way to be perfectionists. I highly recommend them.

I first met Jeremy and the Triad RV crew when I had an issue with the German heater in my custom built Sprinter off-grid camper van…he immediately knew the product I had and promptly resolved the issue. From there it was onto building new twin bunks w/ storage underneath and many other additions/changes to that van…all done in top notch fashion and always with a smile and a thank you from Jeremy. Many years later and we’re great friends and I’m now on my second Sprinter and again Jeremy has saved the day more than once with his vast knowledge and excellent technical skills. He has a lifetime customer and friend to boot!

This son & father run family business is the real deal. They answered our internet inquiry quickly. Ours was a complicated issue so we were happy to leave our van on a Friday afternoon for an estimate of proposed to be done. Jeremy & Kelley listened to our needs and truly wanted to help us if they could. Sunday morning I received an amazingly detailed 5-page free estimate. They were quick to respond to a few more remaining questions I had about warranty’s and turn around time. Even though we decided our van up-fitting wasn’t going to be possible due to an unusual situation on our part, TriadRV Repair was very understanding, respectful of our decision and more than generous in helping us. I highly recommend this company. Truly wish I could have worked with them had our situation had been different.

I had brake job on travel trailer I’m very pleased with the work done Very honest and great people to work with

Top notch experience. Kelly and Jeremy were awesome to deal with. The guys in the shop did a amazing job. We will definitely bring our camper back for whatever breaks next...lol. Definitely bring your unit to Triad RV Repair LLC.

I have had nothing but positive experiences with Triad RV. Every time i’ve ever had a question Jeremy was more than helpful. Their service is top notch and they’re great people too!

Praise ! Well done , I’ll be back! Small business owners will always be the backbone of our great country. Cathy and I were incredibly pleased with their professional “ get her done” approach and the outcome was better than we had hoped. Jeremy and his team are driven by customer satisfaction. As a business owner myself I know this is rare. Success is preparedness waiting for an opportunity. Did I not mention his dad “Kelly “ the IT guy handles Customer care ,phones, and a gentle spirit to all.

These folks stay pretty busy but they were able to squeeze me in for replacement bearings on my fifth wheel before we set out on a long trip soon. I appreciate them accommodating me. I will definitely be back when additional service is needed.

Honest. Ethical. Trustworthy. Polite. Customer-centric. AND they do good work. If I'm having trouble with my RV and I'm in the area I only take it to these guys. I once had a motorhome with major problems. The repairs were going to push $15k. They actually advised me not to do the repairs and spend the money on a new unit. Who does that? Who advises customers not to have expensive repairs? I was sold on them at that point.

I want to thank all of the guys for the wonderful job they did on repairing the back of our camper. They had to replace many parts inside and outside of the back wall, including the whole outside fiberglass. They worked with our insurance company when they found out there was more damage inside the wall. Very professional and super nice people to work with.

My husband I used Triad RV for repairs on our 2017 Thor Freedom Elite of which had been vandalized. The damage was extensive, SMH. The owner (Jeremy) worked directly with our insurance company to handle the financials in getting the repairs completed. During covid, the parts were limited/delayed and very hard to find but Triad kept constant communication with the various distributors to get the necessary parts as well as kept us informed with what/why the delays were taking place. There was a lot of patience on both ends during this process. We drove our RV off the premises with one remaining part to be delivered & repaired - that part was received and the repair was done in the driveway of our home-they actually came to us to make the final repair.

Triad RV was very responsive to our needs. They were professional, knowledgeable and assertive in the repairs of our RV and the customer service was impeccable. I highly recommend using this company for all your RV needs. We are happy campers now. :-D

A great place for rv service or repair. Guy’s are professional and Brett went above and beyond to give us information for preventive maintenance.they installed roof vent covers and a slid out topper and was very pleased. Will continue to use these guys and highly recommend you do as well

Just got a new furrion ac installed in my travel trailer. The guys very easy to deal with answered all my questions. Not everything went as planned but the guys at triad rv repair certainly made it a point to make everything right. Not everything in life is always going to as planned. Those who adapt and overcome will be the ones who succeed. Cant say enough will be keeping my business with these guys!

I recently used Triad RV Repair to replace the roof on my 05 Damon Intruder Class A motorhome. For the most part it went fairly well. There does seem to be some lack of customer service, i.e slow return of calls or texts supposedly due to "customers calling and leaving repetitive long messages because they don't believe anything is being done to their campers". Repairs were made in a reasonable amount of time. There were a couple of mistakes made by the techs. Two exhaust fan vents were installed in the wrong locations. The shop optioned they would correct the problem or discount $200 to offset the mistake. The techs also failed to put my shore power cord back into my RV. This necessitated me to drive 58 miles back to the shop to retrieve the item which shouldn't have been left out. The incorrect installation of vent fans, failure to install trim items and failure to replace the power cord leave me with some mixed feelings. These are some reasons I only rated 4 I previously left a much more detailed review describing the issues and deleted it to rewrite my review. I had copied the original review, made some edits to details and tried to repost but Google wouldn't allow it to post. The most irritating issue was the power cord. I did request compensation for my added time, fuel and general inconvenience. The shop manager said he wasn't authorized to that. He called the owner and as per the shop manager "the owner said if I would have called he would have brought it to me". I DID CALL & left a text message. No response within the one hour drive time! I needed the cord to set up my RV at home. So, I drove 58 miles back to shop to get it. I also made a second request via text message to the shop manager to ask the owner for compensation equal to what his time, fuel and inconvenience would be . He indicated the owner responded, "he would send $20 for my gas". Considering the miles, time and inconvenience I felt this was unfairly low. I replied "if that's the best you can offer keep the $20. You must need it more than me. The repair brought over $9000 in revenue to the shop.

We needed new lampshades for our trailer-have you ever tried to find small lampshades that aren't clip-on? It's impossible. But they had the PERFECT fit and well-made and attractive. We were on the road and I mistakenly put the wrong shipping address-my home address!! I contacted them and begged them to please change the shipping address. They did and I received them today and they are PERFECT. CLEAN AND NEW AND HIGH QUALITY. We love our trailer and like to keep it like new. This made a difference for me. Many thanks to Triad who came through for me.

It's such a relief to find an RV repair business that does excellent work at a fair price. The details of the required repair were explained clearly and performed expeditiously. It will be the place that I go to for all of my RV repairs from this point forward.

Brett was extremely helpful in giving thorough information and professional insight. We were able to make the best decision for camper repair based on his objective guidance. His experience and candor were invaluable. Will never go anywhere else!

Absolute nightmare… brought the RV in for repair on an insurance claim. They replaced the spare tire with a mismatched tire, ripped my awning while moving it around in their yard. Threatened to charge me 65/day for a storage fee( that I was not aware of until they threatened to charge me) . Never fixed the the broken gas valve, AND shut off an isolation valve located up inside the camper that I wasn’t even aware of. I discovered the valve was closed when I went to open up the camper for the season and didn’t have hot water. I had to pull an access cover off, that I had never previously accessed to find a valve back there that had been secured. None of my repairs required this valve to be touched(sabotage). Go somewhere else these guys are not professional.

I got into an accident with my new RV. I took it to Triad RV Repair. Brett met with me and really made me feel comfortable. He took all my information. warned me that the supply chain issues might cause delays in getting parts for the repairs. He dealt with the insurance company. He communicated with me regularly to keep me updated. If I ever need service or repairs to my RV I will certainly go back to Triad RV Repair.

Very impressed with the service I received at Triad RV Repair! Friendly and knowledgable folks and fair pricing. I had my rooftop A/C replaced along with new wheel bearings, brake check and a couple of minor adjustments like a sticky front door and broken range hood switch. They even setup my hitch on a new tow vehicle. Everything was completed within 2 weeks - way faster than I expected. I will definitely be using them again for several upgrades I have in mind.

I contacted this company for some customer cabinets and they replied almost instantly with information for options outside of their company that would be a more affordable option. needless to say this company is very honest with loads of integrity. A big thank you to Jeremy for leading me in the right direction.

We dealt with Brett and he was on it, even when the insurance company dropped the ball, he would follow you with me! Thank y’all so much!

Had my heater stop working on my RV and was going on a trip the next day. I called these guys and came and fixed my heater that afternoon, great service

I stay in a camper on the jobsite. Woke up Monday morning with no heat. Called these guys and they quickly responded to my needs. They came out assessed my needs. Very professional and efficient. The service technician was. Very knowledgeable and got my heat going. Leaking regulator and even filled my tanks for me. Thanks guys!

We had water damage to back rear of our camper and were in need of quick assistance. While other places told us it would be months before they could even look at it to assess damage, Triad RV evaluated the damage and provided us with a quote within 2 days!! Not only were they quick and professional but they went out of their way to fix my break lights on my personal truck after noticing it not working. I highly recommend Triad RV!

I recommend this place to anyone want to fix or buy it i camper .. he is honest and help you anything you need for your camper …

I took my camper to Triad RV Repair to fix a brake problem. The dealer said it would be almost 3 months but Triad got it fixed in less than a week. Brett not only diagnoses and fixes the problem, he also tells you what he does and why. And if there is more than one option, he tells you what they are and about what the cost will be. Great local alternative to the more expensive dealer service departments.

Brett & Triad RV LLC were extremely helpful. I had a number of questions and they help me with all of them. I would happily recommend them to others!

This is our first year owning a travel trailer and we needed to have it winterized. We contacted Triad RV Repair LLC and scheduled an appointment. They were great! Responded to our request immediately, scheduled the appointment, and on the day of our appointment they offered to back our travel trailer in to place for us and completed the winterizing service in under an hour. They allowed my husband to watch the process and answered his questions. Highly, highly recommend Triad RV Repair for all of your RV repair needs!

Brett and the team are by far the most thorough, most professional and highest quality work of any RV shop I've ever worked with. I brought in my Grand Design Momentum for a grey tank leak and not only did they knock that out, they showed me where exactly the leak was in case I needed to fix in the future.

As part of this visit, they performed a (free) roof inspection and found a tear. They advised my insurance would cover and to work with them to file a claim. While my insurance company was a complete pain to work with, Brett & team worked literally around the clock to finish the roof replacement so I could get back on the road. This is the only shop I'll work with moving forward. Thanks for everything!

By far the most genuine people you can meet! My A/C on my 2021 Alliance Valor failed I reached out to them explained the situation and that I was only in the area for two weeks. Within 8 days of the first call they had a replacement and handled the warranty. A true top notch company! I wish I could give a higher than five star!

I wrecked my 5th wheel heading to North Carolina from Texas. Major damage. Not knowing who to go to for major repairs, I looked up Triad RV and glad I did. Operation manager Mitch Gibson and his crew did a tremendous job on my home away from home. I was very satisfied with the work. Rate the work from1 to 10, I’d hands down give them 25. Brett kept me updated on the repairs being done, and always was very helpful. very professional group of guys, Thanks guys.

I had a good experience here at Triad RV Repair. Brett was a Big help in getting my AC and water heater fixed!

Don't return phone calls. I called five times in over a week and got a V M every time. I was trying to get an appointment to have a significant amount of work done on my RV. If they couldn't or didn't want to do the work, than a phone call about"Sorry but No we can't take your RV" would have been the professional thing to do! I wouldn't recommend them on that basis.

Thought we had found the perfect place to have our 2 RV's worked on, but we were wrong. Brett that usually answers the phone, is a very nice & polite guy; one of the few people that called us back when inquiring about fixing or replacing our refrigerator in a class A diesel motorcoach. After Triad RV replaced our refrigerator, they did a check of our roof, and said it also needed replacing. We agreed to have them replace the roof. Between what we paid & the insurance paid, it totaled $10,277.75, and they had it 5 weeks.When we went back to pick it up, my husband noticed that the trailer plug had been crushed, like it had been backed into a bank or mound of dirt or gravel. They said that they would fix it so we had to leave it again. When we went back to pick it up the plug looked ok, but we found out that it had been wired very wrong. Shortly after this,we went on a 2 night campout & noticed that the brake light and turn signals were not working on the motorcoach and the bar light on the tow vehicle as well. We called Brett at Triad RV and he said they were covered up with work and couldn't guarantee they could get to it before our scheduled big trip in 1 1/2 weeks. We explained that it was a safety issue probably from the replaced crushed plug, but still they couldn't guarantee they could get to it! We had never had a problem with our lights before this happened. We had no choice but to take it somewhere else or chance having an accident because of it! It cost us $347.65 , and the company that fixed it said that the plug had been wired completely wrong and had also caused a fuse to blow. I called & talked to Brett & the owner of Triad RV, and he said there was no way he would pay for the bill. They said that it would have taken them only about 30 minutes to fix, so I asked why didn't they fix it then! He hung up on me! This was a problem they created while they had our motorcoach, and this was the response we got after getting all that money from us ($10,277.75)!
I also forgot to mention that they dented our oven door when they replaced the refrigerator!

We had to take our camper in for some insurance work and we had the pleasure of dealing with Brett. There was never a delay in communication. Brett was very thorough and was able to work with his technicians to make sure our camper was well taken care of. My wife and I would highly recommend Triad RV repair. Ask for Brett and tell him Jason and Kim sent you!

I took my RV in for diagnostic of damages from a flood. They responded back to me within 2 days with the damage estimate. It turned out to be a total loss. The company is very professional, friendly and helped me in filing my claim with insurance company. I highly recommend them for all of your RV needs.

We were on the side of road with a shredded tire in North Carolina. We aren't from here. Each person we called directed us to call someone else. No one would help. When we finally called Triad, Brett returned my call immediately. Though they were unable to come out and assist, they got me a new tire and rim while the hiway patrol helped get us underway. When we arrived, everyone tended to our needs and to the systems on the trailer quickly and made sure we were safe to continue on our journey. Very helpful, and very happy people. Highly recommend if you are fortunate enough to be in this area when you need them.

Triad RV Repair did a excellent job on our RV. We had issues with leveling, Brett and the technicians were awesome. Worked through the problems and found a solution. We did not have to rescheduled our vacation thanks to the work they did. Thank you Triad RV.

Brett was wonderfully helpful and generous with is RV expertise when my family called for advice on our general RV questions. Thank you Brett!

The front AC stopped working in our Motorhome and we had called several places and seemed to be getting the run around. Brett said we could bring it in and they would run diagnostics to isolate the problem. They were quick, professional, and most of all competent! Lance isolated the problem right away and fixed it. Luckily it was an easy fix and the price was fair. Brett, John, and the technician Lance were all awesome. Thanks Triad RV Repair! We will be repeat customers.

I contacted them (Brett) this morning to see about getting a new A/C unit (which we had) installed. They were able to get it done today! Great guys! I will use them in the future if we need service on our Navion.

Best Experience for a RV Repair ever.
Our AC was not cutting off as it should. I called Brett and he said I could bring it next day. Come to find out it was something really simple and they had me back on the road in no time at all.
I have always heard horror stories about RV repair companies, but these guys are the best. When I came in I was expecting to be told I needed a new A/C, but after a quick test they were honest and got the job done very quick. I have a lot aof friends with RV's and I will tell them all about the team at Triad RV Repair.
As I understand they are getting a new location with more room. These guys are gonna need it if they keep up the reputation they have. Don't go anywhere else.
Thanks again Brett.

Triad RV Repair is the very best place to bring your RV!!
We discovered that the air conditioner in our Grey Wolf was not cooling as it should. We have several trips planned for the summer, so we needed to find a service department to have diagnostics run and the repair done as soon as possible. My husband began calling RV service departments, only to get responses of 2 to 4 month waiting times. He tried one more time and found Triad RV Repair, a company that does not sale RVs but services RVs. They told us that they could help us in two weeks. We took our RV in on a Friday and we expected to leave it for a couple of days. When we arrived, we were greeted by the shop manager, Brett, and a serviceman, John. They helped us maneuver the RV into the shop and began diagnosing the problem. As they diagnosed and replaced our air conditioner, Brett and John began advising us about the maintenance that we needed to do to prolong the life of our RV and prevent big repair problems. They both own and service RVs, so they had so many great tips about so many aspects of maintenance.
They changed out the air conditioner and sent us on our way. I have never been in ANY RV sales or service departments that so thoroughly explained preventative maintenance plans!! I enjoyed the entire 2 hours that we were there. I HIGHLY recommend Brett and John and the Triad RV Repair shop to everyone close enough to drive to Lexington, NC. These guys actually CARE about servicing RVs and the customer!! We will definitely be going back when we need our RV repaired!! In the meantime, we are doing the prescribed maintenance to prolong the life of our RV.
THANK YOU, Brett and John!!!!!

I have called on Brett several times and he is always helpful.
Triad worked on our camper and did an excellent job.
I will always call them for any problems with our camper!

The guy came out and fixed my slide out. I was happy it only cost $100. I figured it would be more..

I've had my living quarters horse trailer there twice, once for a roof leak and once to install a new MaxxAir roof vent and new TV antenna. Both times I was completely satisfied with the work done. I'd recommend Jeremy and his team to anyone.

Called them up to see about getting a leak fixed on my new camper’s ac unit. They told me I could probably fix it myself if I was just a little bit handy. They explained what to do and it worked to perfection

Just dropped off my fifth wheel camper. I'm very confident that the repairs will be done correctly and in a timely manner

Was planning a camping trip within 7 days. Had a plumbing issues with my 5th wheel camper. Dealership was not helpful. Brett at Triad RV Repair assisted me and the issue was resolved within an hour. I can't thank them enough for helping us resolve the problem and allow us to enjoy our camper. Customer service is ABOVE and BEYOND!!! Highly recommend!

Triad rv repair did some custom work on the inside of our coach and resealed the roof. The work was more than satisfactory. It was excellent. Took it back for a small leak. Turns out it was the AC unit seal, not the roof itself. The gents tightened down the AC units. Didn't charge me! Great place to go.

The people at RV Repair are knowledgeable and very helpful. We called Brent about getting our fifth wheel in to be winterized and was told to bring it in the next day. When I arrived the technicians were ready and got started right away, I was able to wait on it as it took just over an hour to complete, the price they charged was fair and well worth the few extra miles to get there. I will be using them again as I highly recommend them and their services!

Triad RV was very helpful and patient with us after looking over our damaged RV, and talking us through the options. We appreciated their candor.

These guys are old school honest and committed to taking care of their customers. We didn't know anything about our new rig but they really looked out for us and went the extra mile. Great value for your money! Jobs are done right and they stand behind their work. I don't write a lot of reviews but when you find "good people" it is worth taking about!

An hour and a half drive worth it!!
I'm very impressed with their professionalism and ability to take care of their customer from start to finish. I want to thank you for your expert advice and going above and beyond for me.I felt at most confident leaving my RV there with the folks knowing it was in good hands. From the phone call, to meeting the manager and the technicians there in person I was content with the feeling of "making the right choice". It's so very important for anyone reading this to choose the right shop to work on your RV or anything for that concern. Thanks again everyone for the patience and thoroughness you put into this detailed project.
God bless.
Derrick Harrison.