American Leak Detection of New Mexico

I had to have a full replacement of my plumbing system due to a faulty pipe. I got multiple quotes and found American Leak detection to be prompt and efficient. Ed was great as well as the gentleman that headed the actual job. It was a big job and these guys did a great! Way to make a bad experience good!

We recently experienced a flooded gallery room when we had a leak in our radiant floor system. Fortunately we called American Leak Detection and they sent out David Blackmon and his assistant Travis. It took a while and several attempts to find the leak, but both David and Travis were efficient, polite and extremely professional. They also helped us mop up the water which had flooded our floor. I am totally satisfied with all that they did for us, including recommending plumbing and sewer support references. I would use them again in a New York minute, but hope that I won't have another leak. I recommend this company and these two technicians without reservation.

I was lucky to get them to come out within 24hrs of a call. Ed was not only professional and friendly but explained the procedure and found the leak in the exact spot! Suggested to the plumber the best way to get to it. Thanks Ed and American Leak Detection! I do not wish a leak on anyone, but if you have one, these guys are the BEST!!!

The crew headed by foreman Cris was amazingly hard working, professional and informed us the homeowners on every step along the way. Best leak detection in New Mexico

This company is great! They were responsive to answering my first call, explaining the gas leak detection process using helium on the phone and quickly scheduling an inspection. The tech (Ed) even called and provided a 15 minute ETA on the way to my house even though it was within the 3-hour appointment window. I appreciated the heads up esp during Covid.
Ed took safety precautions with a mask and explained how he would proceed in looking for the gas leak inside and outside my house. He found three leaks and each time he found a leak he stopped the inspection to show and explain the location and type of leak.

I was hesitant to use this company and almost went with a general plumber instead using standard equipment, but now know it was worth the cost and peace of mind to use an independent leak detection company with cutting edge equipment that found even small leaks. If I have any future water or gas leaks my first call will be to this company and asking for Ed as the technician to diagnose the problem.

Kenneth, Johnathan and Dan the secretary are very dishonest and will do anything to steal work from the hardworking plumbers in Santa Fe. Beware if you are a plumber in Santa Fe and you have a slab leak. These guys will undercut your price for the job and steal the work. It’s funny that people have to resort to luring a customer for their own benefit. And I’m shocked that customers will use unlicensed technicians to perform work that they do not do.

Kenneth was exceptional at a very difficult time for me. He detected a difficult leak source promptly, saving me a lot of money! I live alone and I felt completely safe and confident in his presence . I am hiring him for further plumbing repairs!!

Kenneth Allen serviced us promptly after our call about an unlocated water line leak. He very quickly used his technology and common sense to locate our cracked pvc line where a 250 gal per day leak was occurring. He had a team out the next morning to repair the leak which was almost four feet below ground and excellent repairs were made by Ceazear. The work was priced at good value and we are already starting to save money on our water bill.

American Leak Detection was not my first choice to call for a complicated underground water leak I was experiencing. I first called another company that I will only provide initials to avoid bashing them. After two days of waiting, TLC did not return my phone call (message left) or respond to their on-line request (I received a confirmation email that they received my request, but no follow up). Upon writing this review, it has been a full week and I have not heard back from this company. Anyway, I called American Leak Detection on Wednesday afternoon and spoke with KC. She was very knowledgeable about the process, informed me of potential costs involved and also advised me of possible extra costs due to my complicated 400’ water line that crossed two other properties. We scheduled for Friday morning. On Friday at 9:20, Ed called me to report he was on his way and he showed up promptly at his appointed time. He was very understanding of my stress as I explained my issue. As he began his work, he explained the process to me to make sure I was comfortable with him tying into my water line. The entire job took three hours and due to Ed’s persistence and desire to pinpoint my problem, he located my leak within a 1/2 foot of his diagnosed location. Let me add that the leak was found at a depth of four feet below my driveway and a stem wall and Ed found the perfect location for me to dig for the problem. Im not going to tell you this was a cheap diagnostic, but I will say I was happy to pay the fee due to the complexity of my location, depth and location below my concrete driveway. The service fee was well worth it as it saved me a lot of time and back breaking work. My overall rating for American Leak Detection is 5 stars and I highly recommend this company to anyone who is frustrated, stressed and at a loss in what to do for the next step. Finally, Ed offered the companies services to repair the leak, but Im knowledgeable enough to swing a shovel and repair the line myself. However for someone who may be incapable of doing the work themselves, I’m confident American Leak Detection would repair any water problem with promptness, professionalism, honesty and curtsy. Finally, as Ed was leaving, I offered him a forty-dollar tip as I felt he deserved it for his persistency and dedication to pin-point my leak. To my surprise, he declined the tip! Wow! Now that is a company that really has great employees and who must hire honest people! Give American Leak Detection a try! You will not be disappointed!

For anyone currently experiencing the heartache and confusion associated with how to resolve a water leak (within or thru your floor slab) I strongly encourage you to contact American Leak Detection (ALD) of Albuquerque and request the support of Leak Detector Technician Justin Mazuranich. I just had the benefit of encountering leak detection services provided by Mr. Mazuranich that "defined the bar" for timeliness, Subject Mater Expertise, and Professionalism. Call ALD. Request Mr. Mazurancih. End the heartache, frustration, and confusion a homeowner simply does not deserve to have to deal with on their own.

As a homeowner, hearing that you have a leak in your mainline is stressful. On August 8, the leak detection crew arrived to pinpoint the leak. That team indicated that the leak was underneath my bathroom floor on the main line. On August 13, a crew arrived to fix it. They ripped through the tile in my bathroom only to discover there were no pipes there! They needed to call in another team. They found the leak behind the wall of my master bedroom. Unfortunately, a leak was still present after that date. They honored their warranty on labor and returned to fix the second leak. What prevents me from giving this a higher rating is that the owner treated me as if I were trying to cheat him out of money and did not once apologize or offer to compensate me for their original mistake that caused my bathroom to be ripped up. Honesty is such a valuable asset in any business, especially these days when news of scams run rampant. Trust is important when hiring contractors to work on your home. in this case, I trusted them to find the leak ($380) and then repair it ($1999) and that first crew caused a lot of unnecessary damage that they seemed to just blow off. The leak never ceased, not even for a day. It lessened substantially but it is an ongoing problem.

This Company is A-1 in every respect, from the office staff to the leak detecting techs. They are punctual, highly skilled, well-informed, took the time to carefully explain my options and were very fairly-priced. Jonathan did a fantastic job in detecting a tricky, underground leak in our main water line. ALD also replaced my 80 foot water line. The crew--Dave, Brian and another young man--worked tirelessly to restore my water service. They did a great job, and although the job took longer than expected, and required the rental of additional heavy equipment, they stuck to their original estimate, showing honesty and integrity. I recommend them without reservation.

Our house leak has been going on for 10 months. We had 3 plumbers and 1 landscaper come but no one was able to detect the leak. Stephanie came and detected the leak in about 2 hours. It was not cheap but was worth it.