Allen Tillery Chevrolet, Buick & GMC

Definitely do not reccomend purchasing vehicles from them. Their service dept tried to deceive me and messed my vehicle up on PURPOSE! They are saying they have no idea how my ac is over charged and how freon mysteriously became over the regular amount. I get my vehicle REGULARLY serviced by their department since day 1. They were Stating that the manufacturer must have messed it up but there's been no recalls and I've had it for 4 years brand new? Yeah I dont think so! I called 8 other dealerships with the crap they were telling me and not one dealership has EVER heard of the problem theyre stating is wrong with my vehicle all of the sudden. But get this.... I had it serviced in April I had 55000 miles on my vehicle. Guess what since July my vehicles ac is not working properly and my WARRANTY HAS EXPIRED.
Fishy if you tell me

Found the perfect truck for us, a 2019 GMC Canyon and we could not be happier with our buying experience and our salesman, Herman Hunter. He knew the truck and gave us all the information and answered all our questions. He had the truck detailed while we completed our paperwork and it looked like a new truck. The whole process was professional from start to finish and we highly recommend Allen Tillery Chevrolet.

Dana and Fernando were incredible to work with! I would recommend this dealership to anyone! Straight forward, no stress, no games! 10/10!

Got there at 7:45am. Expected to be there awhile but ya'll had me ready to go at 8:15am. Thanks very much.

The most awesome part about going to the dealership is sitting in the waiting area and talking to Mr Tillery

I was very pleased with my purchase at Allen Tillery. Fernando Garcia was determined to help me find my dream car. He made sure my car was in my price range. Thank to Carson Tillery for the excellent work on finance and add insurance, so that my payment stays in my price range. I would recommend Allen Tillery to family and friends. Thank Again.

Very Happy Annette

While I chose not to get a car from them at this very moment they were very understanding and super polite to work with! Michael was the easiest salesperson I've ever worked with. It was a drive to go visit them but I would easily do it again! I hope they have the perfect car for me when I'm ready to make that purchase!

Herman was very professional while still being personable and easy to talk to. He answered all my questions along the way, kept me engaged in conversation, and made the entire truck-buying experience smooth and enjoyable. It never felt like I was being “sold to”—just guided through the process by someone who genuinely cares about his customers. I’d highly recommend working with Herman if you’re looking for a no-stress, positive buying experience.

Eli Henderson was a pleasure to work with. He along with Carson Tillery in the finance department, made for one of the easiest, quickest, and smoothest vehicle transactions that I've ever encountered. Repeat business comes with distinguished customer service. Kudos to Allen Tillery Chevrolet, Buick & GMC management team for taking great pride in staffing, training, and modeling exemplary customer service.

It was a very pleasant experience dealing with everyone at Allen Tillery Chevrolet. Everyone was very friendly & helpful. I would definitely recommend purchasing a vehicle from them.

While in hot springs from out of state on family vacation, my Chevrolet truck decided to break down. Being clueless about who would get me in, I decided on Allen Tillery. Had my truck towed there and from start to finish they were on top of it. If every dealership carried themselves the way the service department does, it would be a hassle free experience. Dalton was my service rep, and went above and beyond to answer questions and get me back in my truck as soon as possible. Do not hesitate to go to Allen tillery in hot springs!!! Highly recommend.

Our salesman Kyle was quick at getting all paperwork done for us to get the truck my husband wanted, along with giving us an offer on his trade in. Upon arriving he already had everything cleaned up and ready for us as we live over an hour away. Not only was he quick at everything, he was also very welcoming and kind. Definitely recommend Kyle!!

Friendly and keeps you informed of you car. I always use the dealer service I know they will stand by there work

My salesman Dickie was very kind, knowledgeable, and patient as he let me drive 3 different vehicles. Caleb came right out to talk to me when it came to numbers and buying my vehicle. Carson went over all the details, paperwork, and warranties. Bryce stayed to help me learn/navigate my new vehicle. A special thank you to all of them! I drove 2 hours to this dealership for selection and availability and it did not disappoint! It was a smooth buying experience.

I believe I found my new dealership. I took my Silverado in for a recall and they damaged the side of my truck. The damage was not to bad, in fact if they would not have told me about the damage, I probably would not have seen it. The integrity of Allen Tillery is at the top of the list. I scheduled with their body shop to have it fix and you cannot tell it was repainted. Zero out of pocket 100% completely taken care by Allen Tillery Body Shop. As where some other dealerships would have been hush, hush on the damage. In fact, I had such damage on my other truck from a dealer just up the road from them and they denied the damage was done by them. Thank you so much Allen Tillery for you honesty, you earned a faithful client in me.

Michael and the staff did a great job. Above and beyond. I drove from shreveport la 3 hrs and am glad I did. I’ll be back for my next Chevy here

Spoke to Kyle Flowers via text on 12/30 evening inquiring about 2 vehicles informing him we were interested. The following morning 12/31 I reached out via text at 7:50 letting him know we were wanting to come look at the vehicle. We live an hour away. About 40 minutes into our commute to Allen Tillery, I received a text from Kyle stating there was someone else in route to look at the same vehicle. First come first serve. We arrived to the dealership and he was already with the other customer and had a different salesman (Seth) meet us at the door to inform us that we could not look at the vehicle. First, I had inquired about the vehicle THE PREVIOUS day. The correct action would be to inform the other interested buyer that WE were coming to look at the vehicle. But we were put to the back burner although we had to travel an hour to get there. After Seth showed us the other inventory onsite, we decided we were not interested and chose to look elsewhere. While we sat in the parking lot trying to figure out a plan, Seth approached my vehicle and stated that the other interested buyer may fall through, if we were still interested. We ended up buying the vehicle but to feel second best was very poor reflection of Allen Tillery. I had purchased a vehicle in 2021 from Allen Tillery. It had to be ordered. I was told I would be informed of updates, etc. In the four months it took to receive my vehicle, it had been through 3 different salesmen. Each time I had to reach out to the dealership when an expected delivery date had passed and I had not heard anything. Each time I was informed that my purchase had been “passed” to a different salesmen. It was a horrible experience. I had attempted to contact sales manager to file a complain, but called three times with no return call and was told “it was probably because of the holiday.” Despite this awful experience, we decided to give Allen Tillery a second chance… and yet again.. we were treated with SUBPAR customer service. Seth was kind to us, and had to pick up the pieces of Kyle’s messy doings. PLEASE do better Allen Tillery.

Had appt, car there at 7:15 AM for 2/3 hour job. Called at 6 1/2 hrs, will check with tech, not ready but not too long. Called at 7 1/2, still not ready, called at 8 1/2 hours, tech driving it for check. Called at 9 hours for pickup. Car not fixed. Do not think they even started working on repair until 6 plus hours.

I was impressed with the simplicity of buying a vehicle at Tillery GMC.
The only downside I experienced was the fact that you need to go to the facility in person to do the paperwork. This is very inconvenient when you live a long ways away (or out of state as I did). Everyone else is going to online paperwork and I hope Tillery follows this trend in the near future.
My salesman (Fernando) was top-notch, and was in high demand. This also makes you wait on the phone or in person if you only want Fernando (as I did).
Yes I recommend Tillery and Fernando for your vehicle purchase.

Cindy has always taken care of us and makes us feel like family, Alex was great going over all of the car's features. You never feel like just another sale. I highly recommend Allen Tillery.

If you’re looking for a great car salesman contact Fernando. I drove to Hot Springs from Louisiana and he ensured everything was taken care of. I don’t have any complaints. He even came in on his day off to make sure I got my brand new 2025 Buick Envista. I really appreciate the great customer service experience and also the dedication Fernando showed to me. I will definitely refer friends and family to this dealership.

I was simply driving through the lot just looking to see what they had. Christian came up to my driver window and through some negotiations got me to pull over and take a closer look. Within a couple hours I was driving home in a new truck. A couple weeks later... i found myself back at the dealership and ended up buying a jeep and a brand new buick lol!!! The sales team was straight forward with everything, there were no hidden gimmicks and no pressure to do anything... the number you see at the sales desk is the number you sign for... very professional and hands down the best experience I have ever had and will be returning!!! Thank you!!

Fernando was amazing! No back and forth haggling about price. Fernando got us the best price within 400 miles of us. Fernando also was able to find exactly the Tahoe we were looking for. Once arriving at the dealership we were in and out in under 30 minutes! Fernando also took the time to setup Onstar , phone connections, vehicle setting, etc…. Highly recommend Fernando!

Just needed an oil change and tire rotation but they also took care of a couple of recalls. We were traveling but they took us right in

Allen Tillery is a great dealership!

I have spent the last twenty years as a leader in the automotive industry, and from sales to service, these guys have been first-class to date.

Excellent experience buying a new car - I always hated the all day wait at the dealership but Michael, Dana and Alex made our experience amazing! Everyone was friendly and patient with us when we asked questions and Alex showed me all the features on my new Equinox and was very personable. You have excellent employees working at this dealership who go above and beyond for their customers. I will definitely be back when I’m ready to trade this in. My husband also said he will buy from Michael when he’s ready for his next vehicle. Thank you!!

Micah got me in for my oil change and out quickly. The service is awesome! Thank you so much for making me feel like "family."

I'm not one that likes to give a terrible review but after a trip to the service dept for a routine oil change, I was told that my car (2023 Corvette) had a recall computer software update that needed to be done and it would take a couple of hours. I returned 6 hours later still not done. 8 Hours later I received a call that my car was finished. My bill for the oil changes was nearly $250.00. I questioned the cashier and the service advisor and there was no manager to talk to me but was told by service adviser this is what we charge for a corvette. After a bad review I was contacted and offered a $41 refund for overcharging. I have contacted dealers in the area, Everett being the closet to me and was quoted 150.00. I wonder if I would of gotten a refund if I wouldn't have given a bad review. Even after the refund they are 25% higher. So beware and shop charges,also get a price before allowing work to be done. I hate it. This is not what this dealership once was.

We just had our car service at Allen Tillary Car Dealership and as always the sevice and the people were wonderful. A shout out to Eric for reminding me that I did want my tires rotated . He remembered that we always do that and he figured I would want to this time also. Thank you for keeping me straight.

Drove over 5 hours to purchase the vehicle from another state. The salesman Kyle was good and answered my questions, although I never met him in person. The finance manager Dana was excellent, kind, and knowledgeable(she was the best part of this transaction in my opinion). I was disappointed with the condition of the vehicle. The dealership had several days to "clean and detail" the vehicle prior to me picking up the vehicle. When I walked around the vehicle the first time and prior to accepting the vehicle I had to remove grease and tape residue from multiple areas of the vehicle in order to ensure it wasn't scratched(the black marks appeared to be scratches on the white paint), these marks were on the bumpers, tailgate, and rock guards. The detail department had plenty of time to place "Allen Tillery" badges on the tailgate and rear sliding window, but apparently ran out of time when it came to making the truck ready for pick up. Overall my dealings with the dealership were good, I was just disappointed with how I received the truck.

First of all I want to say my experience started about a year ago. I run a fleet of trucks and had one go down in batesville the nearest dealer did not take care of the truck so I had it towed to Allen Tillery. Dalton In service had been working on my personal vehicles for sometime and had always provided exceptional service. I was very unhappy with General Motors customer service during this experience but dalton turned the whole thing around and got my truck back on the road under warranty. He is a true asset to this dealership. Fast forward to now. I’m looking for a new work truck to add to the fleet so I call dalton and ask him if he can put me in touch with a sales professional that he trusts. He said no problem and put me in contact With Michael Christopher and his Colleague ELI. These guys are top notch and professional they catered to my needs and the needs of my business they put us in the truck we needed at a good rate and a great price. They sent me back to finance and I had the pleasure of dealing with the young Mr Tillery. He is gonna do great things in the car business he is very thorough explains everything and over all does a great job. Thank you Allen Tillery Chevrolet for restoring my faith in GM. Thank you to Dalton, Michael, Eli, and Young Mr Tillery for all you did for us, you are all exceptional at your jobs. A lot of times people only take time to share negative reviews. We all need to share positive reviews because life is more fun being positive!

Ordered a 2024 Chevy Colorado Z71. Hayden did a great job of helping me customize my order. He answered any questions that I had. He kept me updated on my truck’s order status. Once my truck came in, he and everyone else that was involved with the buying process were phenomenal and made the buying process easy. Even after my purchase, any questions or concerns that I have had, were answered to my satisfaction. Would buy from them again!

Great team at Allen Tillery!
I ordered a Z06 from them and my sales professional was honest, knowledgeable, and very responsive with all communications. Eli kept me updated every step of the way, and was more knowledgeable than anyone I've ever dealt with while buying a car.
I highly recommend Eli as a sales pro and Allen Tillery as a dealer!

Problem with Chevy Equinox 2019 Diesel Exhaust system. I had to take it in 4 times to fix the problem last year. Now my wife is waiting 5 hours right now and they want her to stay another 2 hours. They would not loan her a car because she did not buy it from Alen Tillery. What Service ??????

Very nice place to get a vehicle that suits what you need/want. Andy was a GREAT salesman to work with. I would highly recommend him.

After shopping around several Dealerships I decided to buy my Truck from Allen Tillery! They have a great selection of full size trucks! Our salesman Hayden was very informative and found the perfect truck for me! Highly recommend!

Treated like family. Work was done in a timely manner. I was driven to my job and picked up at exactly the time I asked. All Allen Tillery personnel treat you with respect and do everything in a timely manner. Always make sure your happy and everything is explained so you understand.Eric is always on top of what I need.The service department is top notch. I have purchased all my vehicle's from Allen Tillery wouldn't go anywhere else.

Have had the trax in twice for the same transmission problem. Service people keep saying the computer tells them nothing is wrong. I drive the car all the time and I know something is wrong. I guess we will just wait until it breaks and deal with it at that time. Also, they said the air conditioner was low on freon but they couldn't find a leak. Well, vehicles don't just lose freon so there has to be a leak somewhere. The oil plug cap is stripped and still has not been fixed. Sure doesn't seem like a certified pre-owned to me. I really wish I would have just taken my money to another dealership.

Dalton (service manager) is always helpful and informative. I’m thankful for how quickly the service department is always able to resolve my vehicle issues and return my vehicle in a timely manner. We’re committed customers to the dealership. Have been buying all our vehicles there for almost 40 years.

Everyone is very pleasant. Our family has bought several cars from Allen Tillery over the past 30 years and we can always count on good service.

Very easy buying process without the pressure tactics that some places use. Always been very happy with the service dept.

Everyone was great. I recommend them. I have been there several times and they are always friendly and great service.

The Service Rep's are very Professional and Care for your Vehicle. I mostly deal with Mark as he makes you fell like Family. I would never consider going any where else. I had my Vehicle in the Body Shop there once and they also make you fell like Family. Thanks to all at Allen Tillery

A simple oil change/tire rotation. But everything in the process of scheduling and performance of the service was first class.