Logo of Advanced Restoration Services, Inc.

Advanced Restoration Services, Inc.

  • 711 Gum Rock Ct, Newport News, VA 23606
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Warranties Offered
  • Metal Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Advanced Restoration Services, Inc., we specialize in a comprehensive range of roofing solutions tailored for both residential and commercial needs. Our expertise encompasses roof installation, emergency repairs, inspections, and specialized services such as roof vent and skylight installations. We pride ourselves on our ability to manage complex projects from inception to completion, ensuring that each detail is meticulously handled. Located in Newport News, Virginia, we serve the surrounding areas with a well-coordinated team dedicated to delivering durable and high-quality results.

Our organization and attention to detail set us apart, allowing us to provide long-term value for our clients. Whether addressing urgent repairs or executing extensive installations, we are committed to thorough project coordination that meets the highest standards of excellence.

What people say about “Advanced Restoration Services, Inc.”?

Customer feedback is mixed regarding this company, with a significant divide between positive experiences and severe complaints. Many customers praise the swift response time, effective repairs, and professionalism of the team, highlighting their excellent communication and dedication to cleanliness. However, there are serious concerns regarding unprofessionalism and financial disputes, with some customers experiencing significant delays in payment and lack of communication. The combination of positive experiences and critical complaints suggests potential inconsistencies in service delivery and customer satisfaction.

What Users Like The Most
  • They worked with my insurance company and fixed the problem the same day!
  • The people were very caring and did very nice work.
  • They cleaned up as they worked.
  • The very best at water damage repair.
What Users Like The Least
  • This is the most unprofessional company I have ever had to deal with.
  • The owner personally told me he would not stand by his contract warranty.
  • Still not payment and it's been 9 months.
  • We could really use that money to help pay for Christmas.
Recommended Reviews
Overall Company Rating
Good 3.7
Out of 6 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Benjamin Grant
Sep 21, 2022

Josh and his crew came to my house and essentially rebuilt two ceilings that were caving in from water damage as well as replaced the damaged/destroyed insulation all while i was overseas. With people staying in my home while was away, josh was expeditious in time of repair. I honestly couldn’t believe how quickly they got everything fixed and looking brand new! Josh was referred to me by a friend and I will gladly refer him to you!

Jane Smith
Jun 23, 2016

Nothing is worse than waking up from a storm to hear water running through your walls and having no idea where the leak is coming from. After a call to Advanced, they sent their team out within an hour with a thermal imaging camera and found that the leak was actually only in a small area. They worked with my insurance company and fixed the problem the same day!

Brent Wages
Jun 23, 2016

We had a awesome experience with this company. The people were very caring and did very nice work. They were caring and made sure not to make a mess. They cleaned up as they worked. I will definitely use them again.

Beerice
Jun 23, 2016

This was the best company that I could have used. The people were very nice and knowledgeable in doing their job.The very best at water damage repair. I will use them again if the need ever comes up. Will recommend to all my friends.

Canon Hughes
Jun 23, 2016

This is the most unprofessional company I have ever had to deal with. The owner personally told me he would not stand by his contract warranty and I would have to find the time and money to hire a lawyer to take him to court when his company installed a bathroom vent with ducktape and caused a water leak on a job that started in Aug. and was scheduled to be finished 1st of Oct but was finished in Jan the list goes on and on. I would never use them to clean my gutters much less anything else. Please before you decide to use them. Reach out to me I will forward all the emails text messages and pictures also check with Hampton codes and compliances where there is a complaint filed also. So you can make a wise decision.

Annah Hall
Jun 19, 2016

Still not payment and it's been 9months. 'More promises and excuses. The owner Steve Cousins said we could count on our over $6000 we are owed by the 29th of November. And here we are December 7th with not phone number that's working and more sent to voicemail calls. And when my husband finally got ahold of Steve- it was more excuses. We could really use that money to help pay for Christmas. Not that by this time we made anything from this job. But it would help pay our bills for our little family. What a crook!

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 711 Gum Rock Ct, Newport News, VA 23606
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Warranties Offered
  • Metal Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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