Logo of Advanced Restoration Services, Inc.

Advanced Restoration Services, Inc.

  • 711 Gum Rock Ct, Newport News, VA 23606
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Warranties Offered
  • Metal Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Advanced Restoration Services, Inc., we specialize in a comprehensive range of roofing solutions tailored for both residential and commercial needs. Our expertise encompasses roof installation, emergency repairs, inspections, and specialized services such as roof vent and skylight installations. We pride ourselves on our ability to manage complex projects from inception to completion, ensuring that each detail is meticulously handled. Located in Newport News, Virginia, we serve the surrounding areas with a well-coordinated team dedicated to delivering durable and high-quality results.

Our organization and attention to detail set us apart, allowing us to provide long-term value for our clients. Whether addressing urgent repairs or executing extensive installations, we are committed to thorough project coordination that meets the highest standards of excellence.

What people say about “Advanced Restoration Services, Inc.”?

Customer feedback is mixed regarding this company, with a significant divide between positive experiences and severe complaints. Many customers praise the swift response time, effective repairs, and professionalism of the team, highlighting their excellent communication and dedication to cleanliness. However, there are serious concerns regarding unprofessionalism and financial disputes, with some customers experiencing significant delays in payment and lack of communication. The combination of positive experiences and critical complaints suggests potential inconsistencies in service delivery and customer satisfaction.

What Users Like The Most

  • They worked with my insurance company and fixed the problem the same day!
  • The people were very caring and did very nice work.
  • They cleaned up as they worked.
  • The very best at water damage repair.

What Users Like The Least

  • This is the most unprofessional company I have ever had to deal with.
  • The owner personally told me he would not stand by his contract warranty.
  • Still not payment and it's been 9 months.
  • We could really use that money to help pay for Christmas.

Recommended Reviews

Overall Company Rating
Good 3.7
Out of 6 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Benjamin Grant
Sep 21, 2022

Josh and his crew came to my house and essentially rebuilt two ceilings that were caving in from water damage as well as replaced the damaged/destroyed insulation all while i was overseas. With people staying in my home while was away, josh was expeditious in time of repair. I honestly couldn’t believe how quickly they got everything fixed and looking brand new! Josh was referred to me by a friend and I will gladly refer him to you!

Jane Smith
Jun 23, 2016

Nothing is worse than waking up from a storm to hear water running through your walls and having no idea where the leak is coming from. After a call to Advanced, they sent their team out within an hour with a thermal imaging camera and found that the leak was actually only in a small area. They worked with my insurance company and fixed the problem the same day!

Brent Wages
Jun 23, 2016

We had a awesome experience with this company. The people were very caring and did very nice work. They were caring and made sure not to make a mess. They cleaned up as they worked. I will definitely use them again.

Beerice
Jun 23, 2016

This was the best company that I could have used. The people were very nice and knowledgeable in doing their job.The very best at water damage repair. I will use them again if the need ever comes up. Will recommend to all my friends.

Canon Hughes
Jun 23, 2016

This is the most unprofessional company I have ever had to deal with. The owner personally told me he would not stand by his contract warranty and I would have to find the time and money to hire a lawyer to take him to court when his company installed a bathroom vent with ducktape and caused a water leak on a job that started in Aug. and was scheduled to be finished 1st of Oct but was finished in Jan the list goes on and on. I would never use them to clean my gutters much less anything else. Please before you decide to use them. Reach out to me I will forward all the emails text messages and pictures also check with Hampton codes and compliances where there is a complaint filed also. So you can make a wise decision.

Annah Hall
Jun 19, 2016

Still not payment and it's been 9months. 'More promises and excuses. The owner Steve Cousins said we could count on our over $6000 we are owed by the 29th of November. And here we are December 7th with not phone number that's working and more sent to voicemail calls. And when my husband finally got ahold of Steve- it was more excuses. We could really use that money to help pay for Christmas. Not that by this time we made anything from this job. But it would help pay our bills for our little family. What a crook!

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 711 Gum Rock Ct, Newport News, VA 23606
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Warranties Offered
  • Metal Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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