- 251 Huntsville Rd HY 23S, Eureka Springs, AR 72632
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
About the Business
What people say about “Acord Home Center”?
Customer feedback is mixed, with several positive experiences highlighting the helpfulness and knowledge of the staff, while others express frustration with poor customer service and unprofessional conduct from management. Many reviews commend the store for having a wide selection of products and the willingness of employees to assist customers, including going out of their way to help with specific needs. However, serious complaints about rudeness, incorrect information on store hours, and inadequate service after jobs have been done contribute to a cautious overall sentiment. Communication issues and inconsistent customer service appear to be areas needing improvement.
What Users Like The Most
- The staff knows their business and can easily help you with yours.
- They lifted the heavy machine out of our van, found the right parts and put the wheel back on in a matter of minutes.
- Great place for all your home or project needs.
- Friendly and helpful clerks waste no time asking you what they can do for you.
- Every one of the staff is more than helpful in locating or adapting for my needs EVERY time!
What Users Like The Least
- Hours are incorrect... doors were locked.
- The store manager rudely told me... that they work for her.
- I told him I didn't care for his customer service and he told me to get our saws and get the F out of there.
- The lady behind your counter yesterday was very rude.
- They replaced my bathroom floor and installed a new toilet. Did not clean up after themselves.
Recommended Reviews
Hours are incorrect. I had stopped frequenting this store after the original owners sold it and had terrible experiences with the new ones. I’ve been told there are now new owners again but haven’t had a chance to experience it myself. Today I pulled in just 10 minutes before closing time (according to Google AND their website) to grab something quickly and doors were locked.
We (5 women on vacation) stopped at this store on Oct. 18, 2024 for help repairing a wheel that had fallen off a mobility scooter. The three men who came out to help could not have been kinder. They lifted the heavy machine out of our van, found the right parts and put the wheel back on in a matter of minutes. When one of us cut her finger trying to steady the scooter, one guy promptly provided the employee first-aid kit. After all that, they wouldn't take any payment! Helpful hardware men, indeed!
A friendly hardware store. They have about everything that you might need to fix up your house. I was looking for an extension cord for a project. They had several and I found the one I needed.
- 251 Huntsville Rd HY 23S, Eureka Springs, AR 72632
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured