Logo of Ace Roofing & Construction LLC

Ace Roofing & Construction LLC

  • 111 Watkins Pond Blvd Apt 304, Rockville, MD 20850
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Ace Roofing & Construction LLC, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Rockville, Maryland, and the surrounding areas. Our comprehensive range of services includes roof skylight installation, gutter cleaning, roof leak repair, roof cleaning, attic inspection, soffit installation, and slate roof repair. This allows us to manage complex projects from start to finish, ensuring that every detail is meticulously addressed. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value. We understand the importance of organization and consistency in our work, which is why we approach each project with a keen attention to detail. Whether you need a simple repair or a complete roof overhaul, you can trust us to handle it efficiently and effectively. With our commitment to thorough project coordination, we ensure that every aspect of your project is completed to your satisfaction.

What people say about “Ace Roofing & Construction LLC”?

Customer feedback for Ace Roofing and Construction is mixed, with a notable divide in experiences. Many reviews praise the company's professionalism, timely communication, and quality of work, highlighting how well they handled projects and customer concerns, particularly during adverse weather conditions. However, several negative reviews express significant dissatisfaction, particularly regarding transparency and pricing practices. Issues such as pressure tactics and inadequate cleanup after jobs have been reported, leaving some customers feeling frustrated and misled about their service. Overall, while many customers felt satisfied, serious complaints regarding customer service and trust raise critical concerns.

What Users Like The Most

  • Bob and his team did a wonderful job.
  • Highly recommend them! Bobby was great and kept us informed through the whole process.
  • These young men were very professional, caring and skillful.
  • They worked directly with our homeowners insurance and lessened that pain dramatically.
  • Crew was very professional and knew exactly what was to be done.

What Users Like The Least

Customers are fully satisfied

Recommended Reviews

Overall Company Rating
Good 4.0
Out of 10 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Jeff
Dec 10, 2024

Bob and his team did a wonderful job. Believe it or not. I was in need of a roof repair for a couple months and had something come through my fax machine for a roof specialist. Called the phone number on the sheet of paper and Bob answered he came out gave me a free estimate and walked me through the entire job. I was a little skeptical at first because he was from out of town, but he seemed like a nice guy so I gave him a chance. I’m glad I gave him a chance because at the end of the day he did a fantastic job. We are six months in and I couldn’t be happier.

Amy Repko
Mar 23, 2024

Highly recommend them! Bobby was great and kept us informed through the whole process of getting our new roof! Even with bad weather they got everything done within a timely matter. We have dogs and they were awesome with keeping the yard cleaned up. Even offered to let us put stuff in the dumpster they had. Chris and I were extremely happy with their work and now don’t have to dread a leaking roof when it rains!

Marcus St.Julien
Oct 25, 2023

Beware of Ace Roofing and Construction!!

I recently had the unfortunate experience of dealing with Ace Roofing and Construction, specifically their so-called "expert," Bob Mitchell. It's safe to say that my encounter with him was nothing short of a nightmare.

From the very start, Bob displayed classic snake oil salesman tactics. He had an uncanny ability to talk circles around anyone, leaving you feeling both confused and pressured into making decisions that benefited him more than the customer. It's clear that his priority lies in padding his own pockets, rather than providing quality service.

What truly shocked me, however, was Bob's incredible rudeness. When I dared to disagree with his questionable recommendations, the level of verbal disrespect that followed was nothing short of appalling. It's astonishing that someone in a customer service role can treat people with such contempt.

To add insult to injury, I initially called Ace Roofing to address a warranty issue with a roof they had installed previously. Instead of focusing on honoring the warranty and rectifying their own shoddy work, Bob insisted on diverting attention to working on our parking lot. This blatant attempt to upsell services we didn't need was both infuriating and unprofessional.

In light of this deeply unsatisfactory experience, I strongly caution anyone considering Ace Roofing and Construction to steer clear. There are countless other reputable companies out there that value their customers, uphold their warranties, and conduct business with integrity.

Save yourself the headache and hire a more reliable alternative. Your peace of mind is worth it.

Robert Robinson
Dec 23, 2022

These young men were very professional, caring and skillful. They worked on the roof of our property with little or no supervision, as we were an hour or so away from the property. JOB WELL DONE

Aaron Kopa
Dec 20, 2022

We used Ace Roofing to replace both a flat roof and a peaked roof on our garage in Hyattsville, MD. They explained how they would perform the work, provided an estimate and invoiced at what was quoted.

John Cowher
May 25, 2022

Ace was on the job from the time we called them. Lost some of the roof due to a wind storm and Ace came out and put on tarps so we didn’t get any additional water in the home. They worked directly with our home owners insurance and lessened that pain dramatically. Not only did they replace the roof in time on schedule but also brought it up to local building code. I highly recommend… John C.

Mark Armstrong
Oct 4, 2021

Bob and crew showed up next day! Replaced wood and re-shingled my Black Bear Shed. Happy with result. Would use Again.

Kim Harrison
May 29, 2021

I would not recommend this company to my worst enemy. The owner attempted to come off like a nice and caring guy. The home owner is out of town and relied on the company to do a good job. At the end of the job, this company wanted to charge a extra charge (thousands of dollars) for replacing all of the wood on the roof. However, Ace Roofing did not realize that the tenant had a ring doorbell and could see all of the supplies that was delivered and brought to the home. Once it was questioned about the additional charge and told them about the ring doorbell, I never heard back from them. They get one star because the roof does look good. PLEASE MAKE SURE YOU WATCH WHAT THEY ARE DOING.

Karen Kennedy
Apr 12, 2021

Added to his schedule with no hesitation. only a three day wait. The owner actually left the site to get supplies for the crew when he saw they where running low Crew was very professional and knew exactly what was to be done. Job was completed before estimated date. Very happy with new roof.

Brittany Morris
Dec 23, 2020

So at 1st I really thought Bob was trying to lookout for me. I soon realized it was to try to pump out more money from my insurance. Yes they got the job done, but it was a rollercoaster. Started taking the roof apart & stopped without covering. That next morning it rained & caused more damage to my home. Instead of having a dumpster, the team just made a huge mess in my yard. It was hard to get them to actually clean up. Tried to leave it for me to worry about. All in all I probably should have went with a well known company for my roof. Still the job did get done so I do appreciate that, but I could have had a better experience.

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  • 111 Watkins Pond Blvd Apt 304, Rockville, MD 20850
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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