Ace Hardware of Sheridan
- 1447 Coffeen Ave, Sheridan, WY 82801
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Metal Roof
- Asphalt Shingle Roof
About the Business
What people say about “Ace Hardware of Sheridan”?
Customer feedback for Ace Hardware in Sheridan reveals a mixed sentiment. While many reviews praise the friendly and helpful staff, as well as the store's unique selection of products, several customers express frustration with the coupon program and return policy. The inconsistency in customer service experiences, particularly regarding store policies, appears to contribute to dissatisfaction. Communication about store protocols has also been called into question, with some customers feeling rushed or uncomfortable during their visits. Overall, while there are positive aspects, the complaints highlight significant areas for improvement.
What Users Like The Most
- A hardware store with a craft and fabric section. Who could ask for more?
- The staff assisted me with a minor adjustment to my Subaru Outback.
- Customer service is super.
- They have very friendly and helpful people working here.
- The workers check on you to make sure you are finding what you need.
What Users Like The Least
- The coupon program is completely bogus -- endlessly complicated.
- They started not accepting returns without a receipt which is just not the norm.
- I was literally rushed by the teller insisting that I leave my bag at the counter while I shopped.
- Somehow it seems this small town merchant doesn't really feel like a hometown store anymore.
- The disqualification or exclusion from the rewards program creates much more badwill than customer loyalty.
Recommended Reviews
I've given up on Ace. The people at the Sheridan store are nice, friendly and helpful, and the store is nice But their coupon program is completely bogus -- endlessly complicated and very difficult to qualify. Every time I try to use it, I get hit with some kind of disqualification or exclusion. "Ace Rewards" should be renamed "Ace Frustration." "Ace Rewards" creates much more badwill than customer loyalty. I've pretty much had it. It's not like there aren't five other hardware stores in Sheridan if you must buy locally. But today I came home and immediately ordered my item on the internet (not Ace) for a price less than if I had used the coupon. All I'm out is a wasted trip to town. Not going in there again unless I absolutely have to.
A hardware store with a craft and fabric section. Who could ask for more? Oh, yes, they have a sense of humor, too.
I used to shop here as much as possible. Loved the small store, local merchant feel. Late last year they started not accepting returns without a receipt which is just not the norm anymore with card transactions storing all data. This weekend I walked in the door and was literally rushed by the teller insisting that I leave my bag, containing my wallet, personal items and weapon, at the counter while I shopped. I was gobsmacked! The manager, recognizing me overrode the teller but the damage was done. It's not the tellers fault. Somehow it seems this small town merchant doesn't really feel like a merchant. More like checking through TSA at the airport. I will not be shopping here again.
137 locals recently requested a quote
- 1447 Coffeen Ave, Sheridan, WY 82801
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Metal Roof
- Asphalt Shingle Roof
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