Logo of Ace Hardware & Element Outfitters

Ace Hardware & Element Outfitters

  • 222 S 5th Ave, Pocatello, ID 83201
  • Commercial Roofing
  • Free Estimates
  • Locally Owned & Operated
  • Metal Roof
  • Green Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Ace Hardware & Element Outfitters”?

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Recommended Reviews

Overall Company Rating
Excellent 4.5
Out of 21 reviews
5 stars
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1 stars
Show first:
Vicki Marsh
Jul 17, 2025

We had keys made, and the kind counter person explained the whole process to our 3yo twins. And when we checked out, they were given fruit snacks!

Melissa Wasia
Jul 16, 2025

I want to thank Jade for being so amazing every time I come in and I have questions. She is right there to help me and she’s Very respectful and patient thank you Jade

Charles Peak
Jul 6, 2025

Ace is no longer the friendly local hardware store. This is my third and final time at this place. I used to love my local ACE in Sparks, NV.

This place has EXTREMELY lacking customer service. The first time I went there they had no one to help.

The second time the guy helping me said he didn't know, bit to gis credit he tried. Him and another guy just kept saying "Big so and so" (maybe Dan? I'm not sure), will be here to help in a minute. 35 minutes later we left with zero help.

Today the gentleman man (Oscar? ) took me where I needed to go. Another guy asked if I needed help I said no thanks, then he said remember to write your part down.

So I write all my parts down. Bin 262, bin 261, etc etc. I got 14 different parts. I go to pay and the guy at the counter is like you didn't write down the number. Then he could not even tell me what I should have written down. He tells me to go back and try again, so I was like you go do it. Then he changed the tone of his voice and said aggressively slide the bag at me and said YOU go do it. So I left.

Never going back again. I go to Dans ace in Idaho falls. Its always been a much better store. This store is the reason so many people would just rather order from Amazon.

Good riddance.

Brian Pape
Jun 11, 2025

This is way more than just a hardware store. But as a hardware store, it would be very difficult to beat. Just an amazing store that has a way better than average selection. Plus, they are a major sports outfitter with the best brands available. A very refreshing alternative to the Big Box stores.

RayDel “Deli” Gardner
Jun 4, 2025

The staff was able to point me in the right direction and I got an amazing gas can. Yeah yeah, I know gas can, whoopty do, but seriously, the California standard requirement make most of them a real bother to use, if you can get them to work without leaking everywhere. The one I got hold 2.2 gallons. Side note, when you fill it at pump, have to put hose on side with spring loaded cap. Beware of coiled witlre on pump nozzle, it ripped the spring cap off. Easy to fix though. Second note, the yellow thumb lock up top, make sure you cut the zip tie and release the thumb lock before filling. It closes off the hose so no leak. Last thing, you don't know what you have been missing, have the spout feed from the bottom of the can with a thumb on off switch!!!! So much easier thanything else. Okay, back to the store, it was clean, and variety of good was up there. BBQ. Lawn care, paint, camping, wiring, just keep in mind this is not a Super Store so not quite the selection you might expect but what they have is good quality and there is enough price and goods selection to make it worth the trip. I say give them a shot before going to the larger stores. Use the app, sign up for rewards, get free money from the rewards...

Robert Cristobal
May 14, 2025

Such a wide selection of tools, yard supplies, hardware and ESPECIALLY fasteners of all types and specialities. My absolute favorite hardware store to go to and I feel great knowing I’m supporting local owners.

Alex Thomas
May 4, 2025

A fantastic little store. Very conveniently located, vast selection, and great employees. It’s a fixture of the community and I can’t imagine this neighborhood without it.

Courtney Liebes
Apr 1, 2025

Needed a key copied, went to home depot first and asked someone to send an associate over, waited 15 minutes before i decided to just go to ace. Big john was super helpful, told me where to find the key desk and came over and made my key for me when he realized the person over there was going to lunch, whole process took maybe 5 minutes. Should've just went straight to ace first

Addie-Mae
Jan 26, 2025

I have had unusually good experiences with staff every time I've gone in here. Only nice, smart, helpful people work here, it seems. They've got surprisingly good prices on most things too, which saves me a trip to the next town over where walmart is.

Kevin Dye
Jan 18, 2025

Ordered online, order ready in 30 minutes, picking up order took less than 5 minutes.
I recommend them for your convenience.

Rhett lacy
Jan 16, 2025

The employees were very nice, knowledgeable and helpful. They interacted with me almost immediately when I came through the doors and helped find exactly what I was looking for.

Housten Rowbury
Jan 13, 2025

Savannah which I believe is one of the managers is one of the most helpful sweetest gals I've ever met highly recommend give that girl another promotion!

Joseph Shurtleff
Dec 21, 2024

This store is awful literally only carries Alibaba garbage for 3 times the price and the employees hide from you. I literally watched a guy get fired and throw a fit and yell at people in the middle of the day there. I can't imagine a reason I will ever need to go back.

Update - this place is better and the employees are nice and helpful now, it’s still three dollars for a single hose clamp but I suppose they got to stay in business somehow, maybe with tariffs they will have some more high quality stuff on the shelves

Andrea Dunlap
Nov 4, 2024

When we come to Pocatello I always spend way too much money here, buying people socks for Christmas and maybe a little treat for myself from the outdoor outfitters, if you know what I mean ... This year I got a cosy sweater and a pair of snow-appropriate boots as well as the typical sock cache. Back at home the stores don't have nearly this great of a washable wool socks collection. I don't know what's wrong with us.

Scott Webb
Sep 11, 2024

Although Ace is not my 'go-to' for bulk items like lumber and Sheetrock, they are the only hardware company that has a little bit of everything and I can always count on being greeted with a smile!

Dan Hill
May 23, 2024

Saxson was patient and kind. He went above and beyond. He demonstrated some of the features of the product which led me to buy it. Thanks Saxson!

Debbie Sue Seager (Suz)
Apr 22, 2024

Good costumer service. And when I needed help with batteries employees are helpful. Generally I am looking for the odd batteries watches crafts outdoors type. Not typically asked for like AAA aa c d 9v

Elio Purin
Feb 20, 2024

I appreciate that Ace hardware in Pocatello is a good place to buy shoes and sometimes has discounts on them. The prices are pretty high. I stopped by to buy packages of glue that would have cost me maybe $10 anywhere else and it cost me over $17 here. I tried to shop elsewhere if I can because their prices are so high.

Traveling Shoshonie
Feb 2, 2024

I love their outerwear!! Patagonia is the way to go, 30%off some nice clothing! Ended up getting some gloves instead though!! Employees were efficient with a smile!

Janet Franklin
Jan 31, 2024

Great customer service. My car key fob’s battery died and the dealership was out of that kind of battery, but Ace had it and replaced it for me. The cherry on top: they have beer!

Brian Kendrick
Jul 6, 2022

This place has everything you need. Including "live nude worms". It's my go to spot here to get a varied selection of regional beer.

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  • 222 S 5th Ave, Pocatello, ID 83201
  • Commercial Roofing
  • Free Estimates
  • Locally Owned & Operated
  • Metal Roof
  • Green Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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