Ace Hardware - Fairmont, WV

Had a problem with a new mower just wasn't what we needed. Alex came to our home and discussed the matter, he then recommend a replacement that would work better for our needs. Alex took mower with him and had a replacement the next day. Ace Hardware and Alex went out of their way to find what worked best for us. I highly recommend Ace and Alex. Alex even does small engine repairs if you need his services. Thank you!!

Ask for Alex he's the man he knows so much he's a genius no lie, I've learned alot from him...

Great store! They have just about everything. This was my first time visiting and enjoying looking around. I am definitely going back!!

I went online to their website to order a snowblower. Free assembly and delivery. Try to place the order, but no ace near me delivers or can accept deliveries for pickup. Call their customer service, “these are owner operated, try the individual stores.” Call multiple stores, Fairmont indicates they do deliver. YAY. Try to place order: “Well that’s not in stock and to get it shipped here would be $400. Can’t you order me one? Apparently not. This is not a real chain, you are probably better off buying out of a truck parked on the side of the road.

Best hardware store around in Fairmont. Go to this one instead of Busy Beaver. Much better selection more organized and better prices.

I do alot of really random projects with and for my son. we're always building wild stuff so the staff at ace Fairmont have come to know us pretty well. we always ask for kinda off the wall items but they are always above and beyond helpful and give good ideas on solving some of our engineering problems. I like that they are locally owned as well it makes a difference to me knowing the money is staying in the community. anyway we'll see you all when we think up another crazy idea to build.

i had to order some quikrete i needed 30lbs after 15mins i got a email saying the order was cancelled then received another email saying the order was confirmed sent my wife to pick up the order and when she picked it up the order was only a 10lb bag they where out of stock and instead of letting me know before they processed my order they just charged me for one 10lb bag they even had the 30lb bag in stock so after she wasted the trip i had to wait and drive 50 mins out of my way just to pick up the right order from LOWES they workers where nice but it’s ridiculous they couldn’t tell me this when i called to confirm the order

Ace is the place with the helpful
Hardware man! Old advertisement. It's true! I was ask if I needed help. I was directed to what I needed.
I was out of the store in 10 minutes. Kitchen drain working good. Now

This time they were out of stock for my Stihl blower needs but suggested I go to their sister store closer to Lynchburg

Had to go to plan b and needed some supplies and bits to complete a job. They had what I needed in stock and we completed it.

Have been here numerous times, the staff is friendly, knowledgeable and very helpful. Highly recommend visiting this store. The owner went out of his way to make sure the product I was looking for was delivered quickly. Go see the staff and tell them Squatch sent you.

This is the best Ace hardware store. Staff is knowledgeable and always available to help you. The selection is by far the best around everything from animal feed to grilling needs. The management is top notch if you have a issue its handled with professionalism. This is the only place ill go for livestock needs to simple home repairs.
Definitely a better store than it use to be the new management was clearly what this place needed.

Really despised this Ace hardware after the back and forth I dealt with on a return of something a few years ago. But after attempting to use the merchandise card from that return, I had issues. Attempted to purchase online with the gift card but was unsuccessful. Figured I'd go in and give it a go. Same thing. Wouldn't process right. So, the transaction was passed off to a gentleman named Alex. This man did more for the customer than I have ever seen combined out of the staff in this place. He did everything in his power to run the merchandise card and we were finally successful.

I returned again a few weeks later to purchase more supplies and wanted to thank Alex again for his assistance. To my surprise (since I'm terrible at remembering people) Alex remembered exactly who I was and was happy to help me find what I needed with suggestions.

As long as Alex is there, I will return. The others could learn from him. Keep up the good work!

Stopped in this store today not for anything in particular, just browsing and every employee we past greeted us and asked if we needed help finding anything. Even when leaving without making a purchase, they acknowledged us and told us to have a great weekend. Super friendly staff! Will definitely go back!

All the workers are always very friendly and Mario that helped me get my paint was very knowledgeable and helpful.

Came here looking for a dishwasher hookup and a hose adapter for it. Larry greeted us with a smile and had everything we needed within minutes. I wouldve been here for at least an hour otherwise. Thanks!

Always 5 stars. The employees here always help you around the store. Too bad Biafore owns the building now though. He'll probably raise their rent so high itll run them out of business.

Purchased a locking mechanism for my front door that will not work for my door(which I figured out once I got home). Came back in about three hours later to exchange it for a different type of lock, and was told no I couldn’t return it. The package was open, but the lock was in the exact same shape as it was when I got it.

Alot of items to fix up your home. I hopefully visited on a bad day. I brought in a busted vent i wanted to replace. Two persons did not know where the vents were if they even had any. I found the vent in grey and asked a clerk if they had them in white. I was suggested to paint the grey one. I found what i needed at Home Depot

They have a little of everything. Prices aren't terrible. Easy to find help loading your car. Convenient location. Nice to shop somewhere Smalley than a big box store. Not always enough check out associates but that is typical of today's work scene. The only thing I was unhappy with was their screen repair service they say they offered but after three days of our screens sitting in the back untouched we took them back and went somewhere else. I don't feel like anyone cared that they weren't touched and that they couldn't provide an actual time they would be done.

I had no clue what I was doing (except for one of the items) and the very knowledgeable sales person helped explain to me what I needed and what to do. All I did was describe where the leak was, and pictures of it. I had three different types (and sizes) of piping/hose. Pictures are from before:

I'm updating my review with a five star. This went up from a two-star. Staff is finally competent and there are some real trade masters there. As a pro, I just need the part I need or I need something that works. They've got it and it's worthwhile to go there. This place is open late enough to accommodate the weekend warriors and the evening warriors.

Well done!