Logo of Ace Auto Glass - Kona

Ace Auto Glass - Kona

  • 74-5543 Kaiwi St, Kailua-Kona, HI 96740
  • Commercial Roofing
  • Residential Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Ace Auto Glass - Kona, located at 74-5543 Kaiwi St in Kailua-Kona, Hawaii, we specialize in a wide range of roofing services designed to meet the diverse needs of both residential and commercial clients. Our expertise encompasses roof vent installation, roof deck repair, waterproofing, leak repairs, and cleaning, as well as attic insulation and inspection. We pride ourselves on our ability to manage complex projects from start to finish, ensuring that every detail is meticulously attended to. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value. We understand the importance of organization and consistency in our work, allowing us to effectively tackle any challenge that comes our way. Whether you require a simple repair or a comprehensive roofing solution, we are equipped to handle it all with reliability and precision. Trust us to bring your project to completion with thoroughness and care.

What people say about “Ace Auto Glass - Kona”?

Customer feedback on this service is mixed, reflecting both commendable and concerning aspects. Many reviews praise the quality of service and the professionalism of staff, highlighting specific employees and the efficiency of the work done. However, there are significant complaints regarding customer service, particularly in communication and interaction with the staff. Several customers have reported unprofessional behavior and difficulties in getting timely responses, which has negatively impacted their experience. Delivery and scheduling were often noted as convenient, but some customers found the overall communication lacking.

What Users Like The Most

  • Ivy was awesome... made a bad experience less stressful.
  • Thank you very much for the 1st rate service.
  • Lynne was very professional and secured an appointment for me.
  • Scheduling was easy and a two day job took one day.
  • Their prices are fair too.

What Users Like The Least

  • The middle age woman on the phone was VERY unprofessional and rude.
  • Doesn't pick up their phone.
  • I felt completely disregarded as if they had zero care for my service.
  • Customer service was very poor... scolded me for not calling more.
  • Ended up being charged much more than quoted due to 'rust prevention'.

Recommended Reviews

Overall Company Rating
Good 3.5
Out of 13 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Dominic Babbitt
Mar 25, 2025

Was in and out of there in 2 hours but there's no place to sit and no bathroom..... make sure you use the bathroom before you arrive and bring a folding chair

Aulani Figueira
Oct 5, 2024

Ivy was awesome I was having a really bad day and she made a bad experience less stressful. Her pleasant personality and empathy was so nice. It’s hard to find good workers now days and being a customer service manager I know. You are really lucky to have her.

Zane White
Oct 22, 2023

Dropped off my car walked to Target looked around ate lunch across the street. Walked back to the shop my car was ready to go. Took 90 minutes. Good service

Jannica Cuaresma
Jan 21, 2023

I called to get my Toyota Sienna in for a visual inspection, and got a date secured. The visual inspection went well. The guy that met with me was from O’ahu. He was very nice, explained processes and paperwork very well, and we sorted out insurance and deductible smoothly.

A lady called me to schedule the drop off for the van. I made sure the van was clean and empty, as I was directed, and that it would be dropped off on time. And it was. After we arrived, they determined that they didn’t have everything they needed, and so we had to reschedule.

On the phone, I was asked to drop off the van by 8am on the new date. And I did. The mechanic that was there was nice, and let me know that the lady who does paperwork wasn’t there yet. It was 8:36am when the lady arrived.

I forgot my face mask, and so when the lady called me in, she reminded me, “I told you to wear a mask.” The mechanic offered me one, and I graciously accepted.

They replaced the windshield and called us to pick up the next day.

I am putting 3 stars because the job was done, but professionalism was inconsistent. I appreciated the kindness when I received them, but I do not appreciate being reprimanded. I didn’t question ANY of the times that they failed to do what they said, and I was cordial the entire time…and yet I was shamed for one thing. In addition, I am not sure what it is that they didn’t have on the first drop off day, but preparedness seems to be an area of improvement, as well as timeliness.

Jon
Jan 5, 2023

Thank you very much for the 1st rate service. Everything about my windshield replacement was very professional and straight forward. From ordering the part, to scheduling the appointment and installation of the windshield. Highly recommended business. To Lynne and company thank you so much. My rating 10/10
Mahalo Jon Hiapo

Alexandra Star
May 4, 2022

While it was hard to get an appointment any time soon, Lynne was very professional and secured an appointment for me after ordering the new glass from the mainland. I understand that there have been difficulties for this company due to covid, with staff shortages and delays. However, Lynne and her partner offer excellent service. My back window was perfectly installed and the rear windshield wiper put back into place and working. I am very grateful for this excellent service. Highly recommended. Thank you!

Jared Duncan
Jun 20, 2021

These guys were very thrilled to us by our insurance company to replace a cracked windshield. They had to order it from the mainland so it took a while to get here but once it got here the scheduling was easy and a two day job took one day. I would highly recommend using them for any of your auto glass needs as it was quick and easy.

Angelica Basaldua
Nov 11, 2020

The middle age woman on the phone was VERY unprofessional And rude. she was just rushing to get me off the phone and actually recommended getting different quotes. She told me she didn't need me wasting her time. Hello? Isn't it your job to give out quotes. DO NOT GIVE THESE PEOPLE YOUR TIME OR MONEY.

MICHAEL DAVIS
Nov 1, 2020

Doesn't pick up their phone. If you go by the shop they'll scold you for not leaving a message and coming by in the first place. Then acted like it was a hardship to even look at my broken window, then told me they couldn't even fix it unless I remove my completely unobstructed roof rack.

Nesiian Jboii
Feb 7, 2020

Had a project car that I was working on. Instead of towing it to their shop, it was very convenient how they come to you. Took only a few minutes to replace my front windshield and driver side window. Just missing a star because it was hard to get ahold of them. But overall, they did a good job.

cody pease
Dec 10, 2019

I simply went into inquire about a windshield for my vehicle. I was met with terrible customer service. I was given zero help and simply told they could not do anything to help me and gave me zero recommendations to help find someone who could. I felt completely disregarded as if they had zero care for my service. Will not be going back nor will I recommend them to any of my friends or family.

Deliberate
Sep 2, 2019

I'll start this off by saying, that the replacement windshield looks great. Although, my experience with customer service was very poor. No one answers the phone during normal business hours. Someone finally called me back after 2 days and then scolded me for not calling more. Dropped off vehicle and was scolded for being 30 minutes late. Ended up being charged much more than quoted due to, "rust prevention".

John Caudell
Aug 21, 2013

These guys are professionals. Their prices are fair too. I'm a car dealer and we use them all the time, so we know!

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 74-5543 Kaiwi St, Kailua-Kona, HI 96740
  • Commercial Roofing
  • Residential Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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