ABC Supply Co. Inc. - Gloucester, VA
- 7718 Crab Thicket Rd, Gloucester, VA 23061
- 24/7 Emergency Repairs
- Metal Roof
- Green Roof
- TPO Roof
- Hip Roof
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About the Business
What people say about “ABC Supply Co. Inc.”?
Customer feedback presents a cautious outlook on the company, highlighting significant issues with delivery service and communication. While some customers praised the team for their patience and quick resolution of product errors, others reported severe complaints about reckless driving by the company's drivers and inadequate responses from customer service. The lack of follow-up on serious issues has left several customers feeling frustrated and unvalued. Overall, the mixed experiences underscore major concerns regarding professionalism and safety.
What customers highlight
- The entire team here is fantastic, Jordan is very patient, as I ask a lot of questions, all of which she is more than capable of answering.
- ABC provided excellent customer service today. They didn't hesitate to take back the incorrect product and replace it with the correct.
- They were quick in helping us get the product out of our car and returning from the warehouse with the correct items.
What customers mention as negative
Not mentioned in available reviews.
Recommended Reviews
On 2/24/25 your driver veered off of the lane and drove thru my yard. With how wet it is from the snow it literally created a huge ditch. I called and spoke to Jordan who passed me to Tammy who told me I would get a call in 20 minutes from someone else. As of 2/27/25 I've heard nothing back. Cutting grass is going to be bumpy and I don't feel as though it's my responsibility to fix your mistakes. Very unprofessional company.
The entire team here is fantastic, Jordan is very patient, as I ask a lot of questions, all of which she is more than capable of answering.
Addendum #2: After our upset yesterday (which was a Sunday) and having to stop our work due to the wrong product fiasco, ABC provided excellent customer service today. They didn't hesitate to take back the incorrect product and replace with the correct. They were apologetic, though they couldn't explain why this happened. They were quick in helping us get the product out of our car and returning from the warehouse with the correct items. Happy ending, and that 1 star returned.
Addendum #1: I've removed 1 star. We are half way through a box of shake siding and found it to be a different style or maybe older version and cannot connect to the other half of the box that we've already put on the house. They are also ALL dirty and covered in dirty hand prints. Even after scrubbing clean, they are still stained.
Great prices. Great selection. We ordered siding to be delivered. They delivered a day early, when we weren't home and a car was in their way. They still managed to get the supplies delivered without any damage to our home or vehicle.
The staff is extremely friendly, courteous, and helpful. Recommend!
137 locals recently requested a quote
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