- 358 Teal Ct, Roswell, GA 30076
- Residential Roofing
- Financing Available
- Licensed & Insured
- Green Roof
- TPO Roof
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My wife and I hired Randy to replace our very old roof last year, and we couldn’t be more enthusiastic about the experience of working with him.
The roof install itself took two days (it could have been completed in one if the days had been longer, but this was November and the sun set early).
As a roofer, Randy is about as good as you can hope for. His workmanship is exacting and he was present at the work site 100% of the time. After the job was completed, he and his crew removed all the waste from the job. (I know from talking to neighbors who have worked with other roofers that it is not uncommon to find stray nails or bits of roofing debris long after a job is completed, but, in the 8 months since the work was completed, we have had no such issues.) And, since I have been very tardy in writing this review, I can say that the work is still solid after a number of heavy rain and wind events. Finally, while he couldn’t detach/re-attach our Gutter Guards himself (they are under warranty to the company that installed them), he was there to supervise the workers of the Gutter Guard company to make sure that they didn’t damage the roof.
While Randy’s technical skill as a roofer is notable, and he is worth hiring for that alone, he is also invaluable for another part of the roofing process that I was completely unprepared for: negotiating with insurance companies.
At first, we didn’t expect our insurance company to pay anything for the roof. When we bought the house, the roof was already kind of old, and we’d been living here for 7 years when we decided to replace it. We assumed we would have to get a loan to finance the roof. Randy suggested that we get a roof inspection anyway, as it could turn up something that the insurers would pay for.
The first inspector who came out determined that none of the damage our roof had sustained was covered by our policy. This was not acceptable to Randy, who possesses deep knowledge of the ways of insurance companies. So he asked for the insurance company to send a second inspector, and this time he (Randy) would be there. Lo and behold, after that second inspection, the insurance company did agree that our roof had sustained damage that we were covered for…BUT, they would only pay $9k, less than half what the job would cost. Randy sensed blood in the water and sprung into action. From a text message with Randy during this period: “I do this all the time. It’s a battle. It’s a process. It’s a fight. I enjoy it.”
He wrote several long memos to my insurance company and dealt directly with the (very tricksy, very elusive) insurance adjuster. After MONTHS of feet dragging and pointless delays by the insurance company, Randy ultimately succeeded in getting insurance to pay almost $16k! There were many more steps involved than I can say within the character limits of a Google Review. The whole series of adjustment offers went: $0, $9k, $8k, $10k, ~16k. I literally could not have done any of this by myself, and Randy did it all for free! In fact, until the insurance company came back with the ~$16k, I hadn’t even signed a contract with Randy. He didn’t demand any payment or guarantees up front. I don’t think there’s a single roofer in Georgia who would do the same. The whole process from initial contact (May 2024) to roof install (November 2024) took about 7 months.
Once Randy was happy with the insurance company, everything else went smoothly and professionally. Randy was transparent about his payment schedule, about what to expect on the day of the roof install, and about what we could expect from him in the future. He is a charming, chill, and HONEST dude. We love Randy!
This company blends competency with real customer care and then adds a little extra with great advice. Fair pricing, reliability and top shelf communication complete the package. A new Roof is a big investment......glad I trusted my project to Randy and Abbot Brothers
Abbott Brothers Roofing did an excellent job replacing my roof. They were profession and did a great job cleaning up, and all of this was done in one day! They applied for all of the proper permits, my roof was reviewed and given high marks by the inspector. One of the best contractors I have worked with.
- 358 Teal Ct, Roswell, GA 30076
- Residential Roofing
- Financing Available
- Licensed & Insured
- Green Roof
- TPO Roof