- 189 Broad St, New London, CT 06320
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
About the Business
What people say about “A2Z Home Maintenance Services”?
Customer feedback is predominantly negative, highlighting significant issues with service reliability, communication, and quality of work. Many customers report long delays in project completion and unfulfilled promises, with some expressing frustration over poor communication and unprofessional behavior. Complaints also mention subpar workmanship leading to the need to hire additional professionals for repairs. While a few reviews mention timely responses and satisfactory work, they are overshadowed by the serious concerns raised by a majority of customers.
What Users Like The Most
- Called for a fence quote and got a prompt response with a fair price.
- Prices are very reasonable, quick estimate and work gets completed on time as promised without cutting corners on quality.
- He does great work at a timely fashion and guarantee his work so I recommend.
What Users Like The Least
- It has been over 7 months & the job has not been done as promised.
- After numerous attempts to schedule the job, James Clang has broken his agreement with us.
- He became very angry when I tried to point out things that had not been done or done poorly.
- When I told him about this, he became extremely rude and blamed me.
- I tried to reach him several times but after he got paid he has been MIA.
Recommended Reviews
I hired Jim on October 14, 2023 to replace a sliding screen door. I gave him $220 to purchase the door with the agreement that he would be paid for labor upon completion of the job. It has been over 7 months & the job has not been done as promised. I gave him a multitude of chances, was given excuses & non stop promises that he would fulfill our agreement. I got him from Angi’s list. Unfortunately, I didn’t read his previous reviews until after I hired him. To say that I’m disappointed would be an understatement. Giving him 1 star was my only choice. He deserves a big fat zero. I consider him a thief that took advantage of my “ patience “.
We contracted James Clang at A2Z Home Maintenance Services to rebuild our deck 1 year ago. After numerous attempts to schedule the job, James Clang has broken his agreement with us per his own contract and scheduled dates. There are various excuses that James Clang has given us for not being able to complete the work (he has no employees, he hurt his back, he was sick, his truck broke down, he has no money, it was rainy, too cold or too hot outside, needs new tools, busy working on other projects, etc)
When we first spoke to James Clang, we noted that we would be selling the condo within the next year or two. We are now unable to sell or rent the condo. I have spoken to James Clang many times over the past year and have expressed my concerns over the floors inside the condo adjacent to the deck and the need to do the repairs quickly due to damages the deck is causing through water damage and silverfish.
One year later the condo cannot be rented or sold due to the incomplete deck project. At this point, we are attempting to get our deposit back which has led to James Clang making threats against us.
Jim was foul mouthed with his crew. He cancelled repeatedly on days he was supposed to show up. The “three day job” stretched into a month. He was overbooked with other jobs. I took these photos on the day he said he was done and asked for payment. The unpainted walls were to be “paint ready” for me to finish. As a contractor, I’m not sure how he could possibly think this was acceptable. He became very angry when I tried to point out things that had not been done or done poorly. I caved and paid him, telling him I would rather fix the mess myself.
- 189 Broad St, New London, CT 06320
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured