- 4652 Seeburger Rd, St Charles, MO 63301
- Commercial Roofing
- Residential Roofing
- Licensed & Insured
- Warranties Offered
- Green Roof
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Due to storm damage in May 2024, we needed a new roof, gutters, siding, and a few screen repairs. We asked our insurance company (AAA) to recommend a reliable company, and they suggested Zykan. We received the inspection and bid promptly in July 2024. We were provided samples to choose the roof color, but later, we were informed that the chosen color was unavailable, and we had to compromise and settle for a different one.
The project was scheduled to begin in late August but was delayed until October. Before the project started, the roof materials and dumpster were delivered. Later, the roof was removed and completed in a single day. A few days later, the excess materials and dumpster were removed. Everything went smoothly, except for the color issue.
The other minor repairs were completed painstakingly slowly. We needed three gutters replaced, and two were installed. I had to call several times to get the third one. It seemed like no one was aware of our progress on the project. The siding was also a problem to match, but they eventually found a suitable option and delivered it.
The installers arrived, but they didn’t know where to put the siding. They then discovered that the chosen color wasn’t a match. They picked it up and found another option. The siding was delivered, and it took two weeks and several calls to get it installed around the same time as the final gutter work. In the meantime, the screens hadn’t been touched.
Finally, we received a call to get the screens done early June 2025. That went well, and there were no major issues.
Then we were on our upper deck and noticed a piece of j-channel hanging off the roof. To make a long story short, they removed the j-channel to install the roof but failed to secure it properly, leaving some missing. The project manager arrived, but he didn’t have the correct color for the installation. He suggested using white, claiming it wouldn’t be visible from the back of the house. However, our siding is gray/blue, so he was advised to find the correct color.
They asked to borrow one of our spare pieces of siding to match the color. A week later, he returned with the correct color j-channel and installed it. However, he didn’t return the borrowed siding. I requested it, and he promised to bring it back within the next day or two. Unfortunately, I received a text message informing me that the siding was gone. I insisted that he replace it, which took another week.
Once the siding was returned, I started receiving calls and texts for the final payment of $3600. After receiving three calls and three texts, I called to inform them that we were out of town and would be returning the following Monday. On Monday morning, I received another ridiculous text message.
I promptly paid the bill upon my return home.
I would not recommend Zykan for several reasons…
I could not have been happier with my experience with Zykan especially my project manager, Jose. He kept me well informed throughout the entire process and was always available. Every time I called. I could not recommend him any higher.
After a bit of a slow start, we were pleased with our experience with Zykan. The office staff was always extremely helpful, professional, and efficient in their communication with me and my insurance company as well as providing needed paperwork. The crew that replaced our siding was polite, on time, professional, and did a great job with workmanship as well as cleanup. The site manager was a pleasure to work with and always addressed any question I had very professionally and promptly. I would recommend Zykan.
- 4652 Seeburger Rd, St Charles, MO 63301
- Commercial Roofing
- Residential Roofing
- Licensed & Insured
- Warranties Offered
- Green Roof