Zaino & Associates Inc
- 183 Providence-New London Turnpike, North Stonington, CT 06359
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated
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About the Business
What people say about “Zaino & Associates Inc”?
Customer feedback regarding Zaino & Associates is overwhelmingly positive, especially praising their knowledge and commitment to community projects. Many reviewers highlight the professionalism and helpfulness of the staff, particularly in assisting non-profit organizations. However, one severe complaint points to significant issues with project management and communication, leading to frustration and additional costs. This negative experience, marked by poor planning and unprofessional behavior, creates a more cautious overall perception despite the strong positive reviews.
What customers highlight
- They were knowledgeable, helpful and extremely generous to our non-profit organization.
- I am thankful and encouraged by your professionalism, expertise, and assistance.
What customers mention as negative
- The project was plagued by poor planning, mismanagement, and unprofessional behavior from the very start.
- Their lack of organization and accountability forced us to replace our original contractor.
Recommended Reviews
Thrilled to work on a community project with Zaino & Associates: they were knowledgeable, helpful and extremely generous to our non-profit organization. Highly recommend the staff at Zaino & Associates to others considering them for engineering and general contracting.
As a fellow member of the community, a big positive shout out to Zaino and Associates for helping our students, staff, and faculty. I am thankful and encouraged by your professionalism, expertise, and assistance. Thank you.
Working with Zaino and Associates was one of the most frustrating and costly decisions we've ever made. The project was plagued by poor planning, mismanagement, and unprofessional behavior from the very start.
The engineering plans were riddled with errors and had to be revised multiple times—each revision causing delays and extra expenses. Their lack of organization and accountability forced us to replace our original contractor, who quit midway through the job due to the chaos caused by Zaino’s team.
Frank, the owner, was consistently rude, dismissive, and arrogant. Rather than taking responsibility for the issues, he doubled down and made communication even more difficult.
The delays alone cost us thousands of dollars and months of unnecessary stress. This company’s lack of professionalism and quality control is shocking. We would strongly recommend looking elsewhere if you value your time, money, and sanity.
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