I hired Yellow Rose to rebuild my front porch. The end result is a five star porch, but the experience of having the porch rebuilt cost them a star. Work commenced quickly after I paid them a deposit, and a crew was on site on 80% of weekdays to demolish and rebuild the porch. The job was completed inside of two weeks. I paid them the remainder I owed upon completion, and thought we were done.
Trouble came less than two months later. They had poured the porch pad, roughly 15 feet long with no expansion joints to mitigate cracking, and sure enough a crack quickly formed in the porch pad right next to my front door.
I called the office and they said they'd send someone out to have a look at it and go from there. If someone came to look at the porch at the time we agreed upon, they did not ring the doorbell or make any effort to make their presence known. I called the office the next day, and they assured me someone had been by to look at the porch and that they would take care of the issue. I was told to expect a follow up call with details.
A week went by. I called the office again. I was again reassured that they would take care of the problem and to expect a follow up call. This process repeated for months.
After much pestering, they sent a representative to my house who told me that they didn't warranty cracks in concrete, but "to make me feel better" they would cut a straight expansion joint along the crack. The crack was neither in the center of my porch nor perpendicular to the front of the house, so this was not an acceptable solution in my opinion. Thankfully, I had done my homework.
Their initial written estimate stated that they guaranteed the quality of workmanship and materials. I reminded the representative to this and pointed out that initially pouring the porch with no expansion joints was a defect in the quality of workmanship and that adding a crooked expansion joint to cover the crack after the fact would be the same. After I made this point, he said he would have to talk to his boss.
I was prepared to take them to court over this, but thankfully, I didn't have to. My guess is that management realized that a judge would see things my way if it came to that, and I got a call that same day promising they'd demolish and repour the porch pad with expansion joints. A crew showed up a week or so later and got the whole job done in a day and a half, and I am finally satisfied with the quality of work performed.
Yellow Rose is great to work with, provided they're able to do the job right the first time. Getting them to fix issues after the fact and to honor their guarantee after they've been paid is a challenge. I got the distinct impression that they were actively trying to get me to give up and leave them alone, which is really a shame. My impression of them was overwhelmingly positive until it came time for them to do the right thing and correct their mistake.