Wilmes Chevrolet GMC

They fixed a recall/service coverage repair on my 2008 Pontiac torrent with 184,000 miles for free since it was an unsafe gas leak part of the recall. The GMC in Lawton wanted to charge me $160 for a diagnostics before repairing. Wilmes diagnosed it for free and fixed for free since it was covered. They did the repair perfectly and I am beyond happy with the service. I would consider buying a car from here considering their service and their ethics.

After a long day, I drove in from out of town to pick up a key. When I got there I was told that they wouldn't be able to cut it. This wasn't anything that they could control, but embarrassingly, my inner-Karen started showing before Brayden could explain. He remained calm and ask me a few questions and after my short responses he explained that he would bring me the key and program it for me the next day. I had my key hand-delivered the next morning. Thank you, I appreciate your help and patience!

Garrett made sure I knew what was happening because there were a few issues that needed care . The repairs were done and my gson got a car I felt was safe and road ready and for less than the estimate. Very happy with the service department.

I really wish someone would have went over all the functions of the dash in the truck. I had to watch YouTube videos to find out to use all the functions. This truck has a lot of features to learn. Overall it was the easiest buying experience I have ever had buying a new vehicle.

The employees was very very helpful. The young man I think his name was Brian kept me up dated on what was wrong and when the parts would arrive. Overall experience. .. Was Terrific.!!

We were told a part to fix our truck would be in on Wednesday, Thursday at latest. We called Friday and spoke to a service tech who got kinda rude over the phone when we inquired about the part coming in. His response was’ “did we call you?” “If we didn’t call you means it didn’t come in!”

The service and the staff are always very professional and courteous. They go above and beyond every time! I will not go to another dealership!

I had an appointment to get my car diagnosed, I arrive to my appt early and the man in the service department immediately struck up an attitude. I asked him if there was a place I could sit during the time my car was being looked at and he told me “outside” keep in mind this Oklahoma and it’s 90 degrees out. I haven’t even dealt with this service department to see what’s wrong with my vehicle and I’m already disappointed.

We bought a Lincoln MKC a couple of months ago. They delivered to our home in Lawton. I just had a check engine light come on. I called Scott, and he said he would pick it up and deliver it back. If that’s not superior service I don’t know what is! It’s been a pleasure doing business with them.

They took great care of my car. I took it in for an oil change and to get a lug nut cover replaced. They got it done fairly quick. The whole experience went smoo

Quick service. Got there earlier than my appt. They got me in right away and u was dine before my scheduled appointment

Excellent service Very friendly and courteous employees. I was offered either water or coffee while I waited. I ended up leaving because I had errands to run. They called me when my car was finished.

Service department was so nice! They offered to take me anywhere I needed and explained what was wrong with my car in a way I could understand. The work was completed in less time than the expected!

Kevin and Mike were prompt and professional. I have not had such a swift dealership experience in some time. They have earned return customers in us. We are very appreciative of everything.

Everything was great. Our salesman, Bruce Wilmes, was great at answering all questions. Mike Abway was great in taking care of paperwork.

The guy in service was a very rude person and didn't care if my pickup was fixed or not he just was trying to figure out something to blame problem on and telling me warranty was not going to cover the problem and I had to pay for it. He didn't want to work on it because it was bought somewhere else is what I think. Kind of funny pickup is brand new but I was going to have to pay for it now that's a good one anyway I probably will not be back since this was the third time I have had dealings with that guy he needs to be gone very bad for your business.

I went there to specifically look for a 3.0 Duramax Diesel pickup. They had what I needed and the sales experience was great.

From the first call talking to Bruce he was polite listened to what I wanted and was honest from the beginning. He kept me updated on a new truck that was in transit and when it arrived he called and let me know it’s available anytime to come get. The financial department was great to work with, we did online signing and was smooth as possible. We were at the dealership no more than 15 minutes and driving away with a new truck. I would highly recommend anyone to this dealship.

I located a vehicle online (the exact same exact car I ordered from another dealership, that still hasn't come in...) which was in transit from the factory to Wilmes. I called Wilmes and had the pleasure to speak with Crystal Kennelly. I asked her about the vehicle and she said it was available. She also informed me that Wilmes had NO markups, market adjustments, mandatory packages, etc. I immediately placed a deposit. A few days later, Crystal let me know the vehicle was on its way from the factory. Throughout the entire time from placing the deposit to taking possession of the vehicle, Crystal was always quick to text back and answer any questions. I booked an easy one way flight to Lawton, OK and they had their very nice driver pick me up from the airport and take me back to the dealership, about 45 minutes away. I arrived at the dealership, the vehicle was out front, washed and very clean. I signed all paperwork for the vehicle (0% GM financing) and then Crystal gave me the new car orientation. This was the best buying process I have ever been a part of with a new vehicle! I wont hesitate to recommend Wilmes to all my friends and family. They also said they will deliver vehicles as well. Kudos to Crystal and Wilmes for a fantastic buying experience!!!

THE BEST DEALERSHIP EXPERIENCE! (and I worked in a dealership for a few years)
We made the trip out there from Lawton with the whole family to buy a vehicle and it was well worth it. The customer service and family friendly environment is one of the BEST we've experienced here in Oklahoma.
We highly recommend this dealership and Kevin! When we made an agreement, he delivered and stuck to it.
And...this place was cleaner than a hospital. I just loved the cleanliness of this place!

Bryan Coe was our service contact. The accident happened around Claude, TX. Bryan sent a tow truck to pick the car up and haul back to Altus. Our insurance did have roadside assistance so that helped with that. It took around three weeks to get repair done due to insurance estimates and parts that were ordered. Bryan was very pleasant when we would call to check on car. He would update us on where repair situation stood. We appreciate the time and hard work put in by the mechanics to fix the car. It drives like new, no problems. I ask for a tire rotation while the car was there and expected it to be charged out, but it was done as a complimentary service along with detailing of car. Did not expect that so very appreciative for the service. Our experience with Wilmes Chevrolet was a very good one.

This was by far the best experience at a car dealership I have ever had! The staff was very friendly and helpful. I will be a return customer!

They took us in as new customers into the Service Department and treated us very well. Friendly, professional, efficient. They are our new Chevy Dealership. Brian in parts was very helpful and Jerry Baker in Service was top notch. Thank you!

We purchased our new Chevy Tahoe at Wilmes in April 2021. Mike Abway, finance manager, worked with us and was so kind and caring. Most fantastic car buying experience ever.

This was a bitter sweet experience. I took my 2093 Ford Mustang in to have my A/C charged since we were in the triple digits and my steering wheel was almost to hot to hold.
The receptionist and the service team were so nice and the waiting area was so nice and comfortable. I waited an hour for my car to be charged and after paying and driving off my car stalled 4 times with two miles of the dealership. This had never happened before so I called back and spoke to the service department I was told that I would be given something else to drive while my car was looked at. I was given a dirty SUV but it had a great A/C unit; which I had for few days. Not hearing back from them I stole by and was told I needed a new compressor. It was ordered and installed. Again no call to say it was ready so I just went by to check on my car. It was finished andI paid for the new part and the service just to leave and again the same problem it had when I left the first time the A/C was charged. At this point my heart is aching with disappointment. I called and was told to come back and I could have the same loaner car had days before. The next day I got my car back and it was fixed. I was told it had a hose that was bent and pinching off the airflow to my intake. It has been running well since and I was told that the work that was done is guaranteed for a year. I’m so happy to have my classic back.

Service on 8-21-23
In for an oil change & tire rotation, the mechanic also replaced the in cabin air filter, all this done in 1 hour! I’m very happy with the top-notch maintenance work done on my vehicle and 1 hour is a reasonable time for all this work. I believe the dealership could improve customer relations if they offered a loaner or at least a shuttle when the maintenance is going to take 2 hours or longer.

Edit: New review for service on 6-12-23

2020 GMC Denali 2500 HD Crew cab in for oil change, tire rotation, replace serpentine belt, service transmission. Fortunately when it was time to replace the serpentine belt, they replaced the fan belt also. I was unaware it had 2 belts. This was a lot of work for one visit and it took 3.5 hours to complete. I just don’t understand why the customer isn’t offered a loaner, or at the very least, a shuttle.

Previous service:

The service consultant who signed me in for my scheduled appointment for an oil change, tire rotation, and recall procedure on regeneration temp. Immediately developed an attitude when I asked him about a loaner. “No loaners for oil changes! We have other customers who need the loaners! This service will be quick so you don’t need a loaner!” An hour and 45 minutes later, I walked back to the service area and discovered my truck was parked in the entryway with the drivers door open and the dome light off. I asked two nearby technicians if it was ready and they said they were getting ready to do the recall procedure. So 2 hours after I checked in for my scheduled (QUICK) appointment, I was able to leave with my truck. I purchased my truck here and get all my maintenance done here and am treated like this so why would I recommend this dealership to anyone? During my stay, I noticed three loaner vehicles were parked on the lot the entire time! On the back window, each loaner has a sticker that says “HOME OF THE FREE LOANER” maybe they should add to that “UNLESS IT IS WARRANTY WORK OR AN OIL CHANGE OR A RECALL PROCEDURE!”

Straight up deals they will not try to rob you at all! The only thing I do not like that these chevy dealers are doing is charging 50 bucks for nitrogen in tires I never seen cars delivered with 4 flats to a dealership lol