- Washington
- Residential Roofing
- Warranties Offered
- Green Roof
- TPO Roof
- Flat Roof
About the Business
What people say about “William Mackay Roofing”?
Customer feedback on William Mackay Roofing is mixed, with a notable divide between positive and negative experiences. Many customers praise the company's professionalism, honesty, and proactive communication, highlighting their timely service and quality of work. However, several negative reviews point to significant issues with customer support and ongoing problems after the work was completed, leading to frustration and dissatisfaction. The inconsistent customer service and delayed responses mentioned in some reviews detract from the overall positive sentiment.
What Users Like The Most
- They quickly patched and coated our roof, and the leak was gone in no time!
- Communication was great. And continues to be great.
- They provided A+ Service from the beginning to the end of the project.
- William was more honest and he told us that we only need maintenance for now.
- The company is very responsive and does great quality work.
What Users Like The Least
- They don't reply to me, they don't provide support, but they will not pick up calls.
- It's been leaking for months and I can't get them to respond to my emails.
- Unfortunately, I have at least 100 photos of the roof replacement process with Mr. Mackay.
- They give 3 years warranty on paper but provide 0 support.
- They didn't fix my problem, and even my problem was made even bigger than what it was initially.
Recommended Reviews
I have had such a wonderful experience working with this company. They've been so honest, telling me when something ISN'T a problem and when it is.
Recently, I called and Bill came out to assess a strip of my roof that had peeled off. He looked at the weather and saw it was going to rain the next day. His crew had fixed it and done a full shingle tune up by that afternoon. I'm so grateful to have William Mackay Roofing in my area.
This is worst people who loot people only. They didnt fix my problem, and even my problem was made even bigger than what it was initially. They dont reply me, they dont provide support, but they will not pickup calls. They give 3 years warranty on paper but give 0 support. Don't use their service at any cost. thank you, it is an honest feedback of an affectee
Wonderful. Fantastic. Great. Will use them forever.
I initially called WM Roofing for driveway sealant. Was really happy with what Henry had to say as well as his price (literally 1/3 of what at least one other estimate was), and even better, he said "Yeah, we also do gutter work and siding power washing". So we had them do it all!!
Communication was great. And continues to be great. They did the work and I asked them to return a couple of months later for some minor "touch-up" sorts of stuff. They did so with no hesitation.
Really happy with everything and we will definitely have them come back every 2-3 years for more power washing and driveway sealing.
- Washington
- Residential Roofing
- Warranties Offered
- Green Roof
- TPO Roof
- Flat Roof