White Castle Roofing

Kaleb and the White Castle Roofing crew did an amazing job installing my new roof. I really appreciate the updates I received throughout the day and the thorough job the crew did cleaning up after the job was completed.

Kaleb and his crew did a gangsta job replacing my roof. Crew worked diligently throughout the day, and clean up was fantastic. Many thanks to all involved, highly recommend!

I have had great experience with White Castle Roofing. They have been out three times and each time I am fairly impressed. They are on time, they take time to answer questions, they are efficient, work hard with little sitting around, and they take care not to wreck stuff around the work site.

We had a great experience with White Castle. We had reached out about a minor issue, but not only did they fix that issue but did a thorough inspection of the roof and let us know about potential issues and provided photo and video proof of what they saw. Definitely recommend them!

White Castle Roofing Company was just Outstanding!!! Our two roofs look great. I got to watch the workers work and they were very professional. After they completed their job they checked and double checked around both homes to make sure all debris was picked up. Their Representative Ryan Burks was so helpful and very professional. He was very informative about the type of shingles to choose which saved made hundreds of dollars on my home insurance. I highly recommend this company.

I had a fantastic experience with White Castle thanks to Jordan N. His fast response time and ability to quickly and efficiently solve the issue made all the difference. Not only did he handle everything seamlessly, but he was also incredibly friendly and professional throughout the process. It’s clear that customer service is a top priority here. Highly recommend!

Jordan from White Castle Roofing came to my house. he assist the damage and was able to fix my roof leak and was taken care of in one day.
White Castle was the only Roofing company that would come out and give me a hand when I needed it. They were very professional, helpful, and caring. Thank you White Castle, Roofing

Erik and the whole team made it smooth and easy to get a new roof and gutters. Came out several times and helped with the insurance claim.

Very pleased with the repair. Small hole in the roof caused by tree limb. The two repair men were on time and showed pictures of what was done.

White Castle Roofing replaced the shingles and gutters on my home in September, and I am thoroughly satisfied with the experience. The entire process, from scheduling to final cleanup, was seamless and professional. Their workmanship was outstanding, and I appreciated that they don’t use subcontractors, ensuring that all work remains under their direct supervision. The administrative team was also extremely helpful. They installed Class 4 shingles, which qualified me for a substantial discount on my State Farm homeowners insurance, and they managed all the necessary paperwork for this. Special thanks to Liz for her assistance—she deserves recognition for her excellent customer service.

When we had the storm damage to the house we contacted several reputable companies but White Castle was quick to respond, answered all my questions and did an amazing job on my roof and gutters. I would highly recommend them to anyone needing roofing or roof repair. Thank you White Castle Team and God Bless you all!!

Josh came to our house, diagnosed the problem, and resolved the issue right away. I will definitely use White Castle again.

White Castle Roofing replaced our roof and gutters after obtaining a settlement with our insurer. The quality of work is excellent; the teams were professional, polite, and performed on time.

White Castle was wonderful at working with our siding company to get our project complete. They were able to complete our project every quickly and effectinelg. Jordan had excellent communication throughout the process and answered any questions we had!

White Castle has done two repairs after two separate storms knocked off shingles for us this summer. They have been easy to communicate with, quick in coming out to assess damage, and prompt in coming back out to do the work/repairs. Great work and great people. Thanks so much for being a company we can trust!

After a referral to White Castle Roofing, I was contacted by Jordon of White Castle Roofing regarding water leakage to our second floor ceiling. Jordon quickly responded to our call, validated the source of the water leakage, made the necessary repairs to stop the leak and inspected the rest of the roof to ensure that no additional repairs were needed. We will contact White Castle Roofing in the future for any other roof issues solely for their quick response, thorough work ethic, professionalism and reasonable cost.

White Castle recently replaced our hail damaged roof with high impact shingles. Their crew did an outstanding job and were timely, efficient, detailed. Our salesman, Taylor, was very so helpful in choosing our shingles.

White Castle also replaced our gutters and downspouts. Again, their crew was superior, and we have zero complaints. We are so happy and satisfied with their products and workmanship.

Another excellent experience with this company. We’ve used them before and, now, after a major recent storm seriously damaged our roof and gutters, Vat and his crew were prompt and professional. They made the needed repairs carefully and went above and beyond to ensure we were satisfied with the work.

It was my first time making an insurance claim on my house for my roof and Ryan B. walked me through everything, he sets a high bar for White Castle definitely ask for him.

The crew replaced a gutter over my garage that was damaged in the July storm. Before they left I checked. On one end there was what appeared to be a dent in the new leaf strainer and on both ends the new gutter looked uneven and sagged. I pointed it out and said it wasn’t acceptable. Within minutes I received a call from Amy who had set up the appointment. She was yelling at me that I was rudeto the crew and snapped back at me when I tried to explain what I didn’t like and wanted corrected. I guess I didn’t use the right terminology because she belittled me for my saying there were gaps left that didn’t look even. She continued yelling at me that she would have to come out to check for herself. After her call I checked with the crew and they had fixed the dented piece and corrected everything so that the gutter was even. I called Amy back but she didn’t answer so I left a message about the crew’s corrections, said I thought she was very unprofessional and hurtful in her yelling accusations at me. I told her to send the bill but that I didn’t want her at my home. The next morning she left a message apologizing for yelling but reiterated that she wouldn’t tolerate rudeness and repeated her accusations adding even more accusations. I have no problem with the crew and was pleased with their work. But I never want to go through Amy for any future roof work.

The Best‼️
From the guys that did the roofing, the foreman, my direct representative ( Erik),
and the receptionist, Holly Dreamer. (Liz too)
I am confident in all of them and so glad I chose this company. I highly recommend them as a 10+.

I’ve used White Castle for two roof replacements, both due to hail. They did quality work and communicated well through the entire process. I have a neighbor who relishes in complaining about anything and everything in the neighborhood, and they dealt with her in a professional and respectful manner. I would recommend everyone work with White Castle; they're honest and really care about their customers.

Josh scheduled an appointment with me to look at roof damage I had from a skylight. The day of the inspection no one showed. I had to call their office after waiting for an hour. The receptionist told me Josh was on vacation and did not set up the appointment with anyone else. I agreed to reschedule the next day. The next day another guy called and asked if he could be 45 minutes late as I was on my way to meet him. They lost out on a job because of this. I need to make sure they are organized enough to do the work and be respectful of my time.

We recently noticed signs of water intrusion on our ceiling and called White Castle to check it out. Josh got to us within a couple days and checked the exterior and interior of our roof. He could have told us we needed extensive repairs or even an entirely new roof and we would not know any better. He reported no signs of damage that would explain the water staining. He determined the likely cause would be some water blowing up through the roof vents which makes sense after some of the extreme wind and rain over the last couple of months. We are grateful for the professionalism and integrity shown by Josh and White Castle. They will be our go-to for any future roofing concerns. Thanks!!

Need a new roof? White Castle and salesperson, Ryan Burks, is your team!!! Ryan amazing ~ he is very knowledgeable, not only about the roofing industry, but also how to interpret and explain the insurance paperwork. Ryan worked with me to get the best value for what my insurance company allowed. He met with me several times and made himself available when my insurance adjuster came for her inspection. I was told it would be approximately 4-6 weeks for my installation, but White Castle was able to squeeze me in much earlier. Everyone at White Castle ~ from site superintendent, Kaleb, lead scheduler, Liz, all the hard working laborers were a pleasure to work with. The install was seamless and my property was left clean and without debris. thank you!!!

Both my sons needed new roofs. White Castle had done my roof several years before so of course I called them for my sons. They did a great job. Fast, conscience and clean! I would recommend them to anyone that needs a roof.

What can I say? White Castle Roofing is the best! I had had work done on my roof in the past and they did a fantastic job on some smaller issues that needed tending to. After the April 26th storms, I needed a roof replacement. I didn't hesitate to call them again. I figured go with who you trust. Right? I was glad I did. The crew did a stellar job this time as well from start to finish. They even gave me a senior discount when I asked for one. They may cost a little more than some others, but you get what you pay for. Thank you, Jordan and everyone at White Castle Roofing!

I recently worked with Jordon and Miguel on a roofing project, and their communication and transparency were exceptional. From the initial consultation, he provided clear information on the project scope, timeline, and costs, keeping me informed every step of the way.
Jordon’s professionalism stood out as he explained materials and methods, ensuring I understood everything with no hidden fees or surprises. Their pricing was very competitive without compromising on quality and I would gladly recommend White Castle to anyone in the market for their services.

There's so much negativety in the world so time to change that white castle pickup north bound on 77 this morning well respectful if he/she respects you on the road most likely they will respect your roof I'd give that person a raise from guy in orange truck

In a time where customer service is almost non existent, White Castle Roofing defies the odds. They are dependable, honest, timely and friendly! I highly recommend them!

Chad Cossins was extremely helpful and professional, making the roof replacement process painless and productive. I was informed at all times regarding schedule, materials, and expectations. Crew and team leads were very polite and knowledgeable. Very happy with the company and staff. Great Job White Castle!!

White Castle Roofing is excellent! I would highly recommend them. I do most of the repairs on my own home and I get nervous when I have to hire out work. Brad was great at communicating thru the process and made me feel comfortable. All of their employees are professional, prompt, provide excellent analysis, and workmanship is outstanding. Clean up and follow up was great. They went above and beyond in every way. I won't consider any other company to work on my home for my roof, gutters, or attic venting.

Patrick from White Castle came to my house to try and diagnose my odd problem I had on my ceiling. When he didn’t have the answer right away, he researched it and came back explaining the diagnosis then fixing it properly all within 2 days. Very impressive service! I would highly recommend White Castle and Patrick and his crew!

I recently had the pleasure of working with White Castle Roofing, and I must say their service was impeccable. What stood out the most was their meticulous attention to detail during the roof inspection. It's evident that they take pride in their work and ensure nothing is overlooked. Moreover, their communication throughout the process was top-notch. They kept me informed at every step, ensuring I was always in the loop. Their follow-through when performing the service was commendable. I highly recommend White Castle Roofing to anyone in need of roofing services. Their professionalism and dedication to customer satisfaction are truly unmatched.

I could not be more happy with this company , including all the staff that assisted me with is project ( Josh and the two roofers)who did the repair. 5 stars !!! :-)

White Castle was great to work with timely and professional responses to my roofing needs! Thank you to Patrick and Chad the WHITE CASTLE EMPLOYEES who served me well!

Fred was very attentive to my questions and explained everything clearly. Miguel did great work on my roof and has great craftsmanship and paid attention to detail. This is my third time using them for small jobs.

White Castle replaced our roof in October, 2022. As a part of their service, they offered a "free upgrade" to 45 feet of ridge vent, which I accepted with the belief that this would provide better attic ventilation. In December we began to notice water stains on the ceilings in nearly every room in our home. We discovered that our attic insulation was wet and beginning to mold, and ended up having to remove and replace it. White Castle then advised that they should not have installed much of the ridge vent and should have installed two turbine vents instead. They did remove the excess ridge vent and install the turbine vents, and they covered the cost of covering and painting the ceilings. However, with regard to the attic insulation, they refused to cover that cost or contribute anything toward the cost, which I believe was caused at least in part by the improper ventilation initially installed on our roof.

UPDATE: Further discussions with White Castle's representatives have resulted in a satisfactory disposition of this matter and I would now recommend them as a roofing contractor.

REVISED UPDATE: It was premature of me to indicate that a satisfactory disposition of this matter had been made and or that I would recommend White Castle as a roofing contractor.

We recently once again experienced excessive attic moisture resulting in stains on our ceilings. White Castle continues to deny any responsibility for the wet insulation that had to be replaced and which we will once again need to get tested for excessive moisture content and possible mold and mildew that would require replacement once again. White Castle has claimed that the attic ventilation is insufficient in that the soffit vents are clogged with the insulation that was installed in early 2023. However, when the attic was examined by the insulation company and White Castle, it was then decided that the soffits are covered by some mysterious styrofoam, blocking any air intake into the attic. White Castle has given me a proposal to open up the soffit vents - at my expense.

I have conducted a considerable amount of research to determine why this problem began within a short time after White Castle re-roofed our home in 2022. It has become obvious to me, and most certainly was obvious to White Castle from the first indication that our attic was not being properly ventilated - which resulted in water stains on our ceilings in early 2023. In fact, when a White Castle representative initially inspected our attic after those stains appeared he told us the problem was that they had used a new underlayment in place of felt paper. My recent research, which I admit I should have done earlier, has convinced me that he was correct. I found that what White Castle used as an underlayment was a synthetic roofing felt. The installation instructions for the product that was used states in part that this product "is considered an air, vapor and water barrier and therefore must be installed above properly vented attic space(s)". White Castle made no assessment of our attic ventilation to see if it was "properly vented" and they in fact have contended all along that it isn't and now they think we should pay them to correct it so that it conforms to the synthetic underlayment they used. Really?

Do an internet search of synthetic underlayments and you will find information such as "the underlayment does not allow moisture to pass through, leading to condensation and trapped moisture in the attic" and "it creates the perfect environment for mold and mildew to thrive". Sounds exactly like what we're experiencing, doesn't it?

If you are in the market for a roofing company, please consider this update as well as my initial review. Homeowner beware!

Response to the owner's response.

You are correct, our attic did not have proper ventilation when you replaced our roof. See the underlayment manufacturer's installation instructions that state it is to be used ONLY if the attic is properly ventilated. It was YOUR responsibility to determine this and you failed.

Our flat roof showed some leaks after heavy rains. We wanted it inspected and repaired. Fred visited first, and stopped by a few days later with Josh & Josh. They inspected it, figured out where the flaws were, and fixed it immediately.

Chad & team at White Castle were amazing! Very friendly, professional, & an efficient process from start to finish. Highly recommend!

The team at White Castle Roofing were top notch. Although I didn't end up using them to replace my roof, Jordan from their estimate team was excellent. He was professional and took the time to explain options to me. Josh from their repair team patched a hole in the roof free of charge. I ended up using a company a block or two from my residence, however, this team was excellent and treated me great even after breaking the news I went with another company. True professionals.

We had a great experience with White Castle for a new roof. The team was thorough, professional, and cleaned up after everything was completed. Chad and Bill were both great to work with, highly recommended.

They did a great job when a tree limb hit my house in 2018. Back again u unfortunately in 2022 because of hail damage. I am a repeat customer.

As a realtor I have had experience with many roofing companies over the years but by far White Castle Roofing has been the best I have ever used. Chad C and Steve K answer their phones, are responsive and did an amazing job explaining what was wrong with my roof. Thank you for being so great! I'll make sure to continue to refer my clients to you!

They were responsive to me and understood the importance to me and my sense of urgency in the work I needed. Josh Hunter showed up and was friendly and professional. Looked at what needed to be done, listened to my concerns and desired outcomes and made it all happen in a timely manner at a reasonable cost. Thanks Josh!!

Extremely professional and on time. I had to have my bathrooms vented to the roof and they were quick and extremely reasonable. They even went above and beyond to help install new faux shutters I bought! I highly recommend this company for all your roofing/siding needs, you will not be disappointed!

A very professional company. Very helpful and knowledgeable.
Jordan my original contact was very helpful and answered all my questions in a timely fashion.
Isaac, the foreman for the job was also very helpful and knowledgeable.

Had White Castle install a new roof on my house and I am very satisfied especially with Isaac the project manager.

Shout out to CJ and Angel!

A downspout was disconnected from a high gutter during our recent wind storm and I was told that someone would come out today to evaluate it, tell me the charge and set up a time for repair. CJ saw what needed to be done and offered to fix it on the spot – which they did. Very kind, courteous, efficient and professional. They are excellent representatives of the company!

Contacted white castle roofing about a roof inspection from a wind storm. Set up appointment for them to come out. Jordan was early for his appointment. He did a thorough inspection of our roof and found we were only missing a couple of shingles. He said they could do the repairs at no charge. Isaac came out a few days later to complete the repair. He was quick and thorough. I appreciate the level of service and will definitely be using white castle roofing for all my future needs.

In the recent windstorm, I lost 1 shingle from my roof. Upon recommendation from church members at St. Andrews UMC Omaha, I called While Castle. Jordan Ottoson was wonderfully helpful and came out expediently to assess the damage.Angel & crew member came out 2 days later and fixed the shingle. Fair and honest businesspeople. I highly recommend them!

We recently had a very strong wind storm come through our area and ripped a good chunk of shingles off the roof. White castle went to bat for us with the insurance company and did everything they could to get us what we needed for our repair. We talked to a handful of the staff at White Castle while dealing with this repair and every single one of them was professional and super nice. Chad Cossins was the direct contact we had with the company and he did an amazing job. He went above and beyond to make sure we got what we needed and had a great experience. We will not be going anywhere else if we ever need anything roofing done in the future. Thank you White Castle!

Had a leak around the flue. Another roofer's solution was to reroof the whole house. White Castle was able to diagnose the problem just by looking up from the ground. A couple of days later, they had it fixed at a very fair price.

Wonderful experience with everyone until actual roofing job was completed by crew. Attic ventilation for bathrooms was not done properly and caught by me, but was corrected and eventually made right by company (hence 4 stars). However, it took many phone calls and another month plus of waiting for this to occur.

This company is top notch! A few years ago when we had the bad hail storm in Omaha/Elkhorn, we called White Castle Roofing to come out and do an evaluation. Their advisor (sorry, forgot his name) was out in a very timely manner, did a thorough assessment of our roof and concluded that the damage was minimal. Their recommendation was to not file a claim as it wouldn't be worth the hassle and potential insurance premium hike. Of course, we had other roofers comeout and many of them said we needed a total roof replacement. We ultimately had an independent assessor come out who agreed with White Castle Roof's original recommendation. In a sea of fly-by-night roofers, it was nice dealing with an honest company.

Fast forward to today, we were coming back from a walk and noticed parts of our roof shingles looked odd. Not sure if this was normal or potential wind damage, we called White Castle Roofing again. I spoke with Jordan who asked me to text him some photos of the potential damage. He knew immediately what the problem was from the photos but wanted to come out to do a complete assessment. He was on our roof a few days later and said some of our shingles and vents were lifting up/detaching from the recent wind storms. He and his repair guy, Chad, did a quick repair and didn't charge us for the work. This was totally unexpected and is the kind of professionalism and altruistic business practice that has made Jordan and his crew my go-to for any future roofing needs.

I highly recommend this company. Hopefully we won't need a new roof anytime soon, but it's nice to have a reliable company in our back pocket.

Chad, CJ and the entire White Castle Roofing team were excellent to work with. They communicated with us as we requested, provided a competative bid and were honest with their reccomendations. The team who actually did the work were wonderful to work with as well. They cleaned up the post-roofing debris and were neat and tidy!

White Castle has been wonderful to work with! Everyone was quick to respond and they were out to repair our roof within days and even came on a weekend. Would highly recommended using them.

These guys are fantastic! I called for an estimate for cleaning my gutters. Mike gave me a price for a bi-annual cleanup and threw in a complementary storm cleanup! His team came right out and sent me photos of the clean gutters. I highly recommend them--very professional and efficient!

Mike McGuire and the staff at White Castle Roofing were fantastic! They were friendly, helpful and responsive. They went out of their way to make sure my needs were addressed. They went above and beyond to provide the best customer service experience I have had in a long time from any contractor. I would recommend them to anyone looking for roof work. Give them a call!!!

Mike was on time, every time. He got a team out within three days of signing the contract. They were done same day.

Jordan was a pleasure to work with and the men who installed my new gutters did a fantastic job! The gutters look wonderful after the storm damaged my old gutters! Would recommend White Castle to anyone who wants a great job done on their home!

I had a very good experience using White Castle Roofing. They were quick to get out after I called for an estimate. I worked with Chadd, he was very good at communication throughout the process. Chadd told me it would be a couple weeks before they could get to my job, and they got it done as promised. My roof looks great where the repair was made, the cost of the repair was reasonable. White Castle will be the first roofing company I call next time I have storm damage.

They were a knowledgeable and professional, staff was very efficient as well. Very happy with the work that was done on our roof, we have also gotten compliments about our roof from random people driving by.

Mike McGuire with White Castle Roofing did a roof repair for our house which had mold damage. After giving us a professional assessment of the work required, He also installed whirlybirds for the roof to give us better ventilation and replaced shingles that were missing. The work was done the same day as promised. He was friendly, responsive and patiently answered all our questions.

We had such confidence in him that we asked him to inspect our church’s roof. He immediately agreed to do this at no charge and gave us a thorough and thoughtful assessment of the roof’s condition and work that needed to be done. I highly recommend White Castle for all your roofing needs.

We submitted a request early morning July 10 from the terrible wind storm. Someone was at our house that day to inspect and help guide us through the insurance claim process and next steps. They also sent someone out the same day to tarp our roof to prevent further damage. Great quality service from a locally owned family business!

Mike with White Castle Roofing was fast, did quality work, and actually answered phone calls and texts. If I hadn't met him for myself, I'd swear he was a mythical creature. Thank you Mike and White Castle.

We had our roof replaced and new gutters and down spouts installed.
They also installed guards to allow only water in the gutters.
We were very pleased with the quality of workmanship and their
timely completion.
We would recomend White Castle to friends and family.
Dave Barber

Updated review 2024: I called White Castle after I found water leaking through my roof. They came out the same day and took a look and helped me find a solution to the problem. Theyl did quality work and communicated well through the entire process. I had to call them again after getting hit by hail. They came out the same day and did an honest damage assessment. I would recommend everyone work with White Castle; they're honest and really care about their customers.

Initial review 2021:I talked with Jake about some cooling issues I was having. The next day, Mike came out to help look for potential roof and attic issues that could have been causing the issues. I really appreciated the timeliness and customer service!

Jordon I feel went out of his way to help with the missing shingles. Some back & forth about the issue but he was very professional courteous. We came to an understanding & resolved the situation. I would recommend this company.

Super job!! The valley on my roof had been a problem for the previous owner who hired handyman Joe to repair it. Needless to say, Joe got the money and previous owner got the shaft. NO FELT UNDER THE SHINGLES or ice barrier. White Castle tech fixed all that and completely cleaned the work area. I couldn't find a single nail anywhere. When it comes time for a new roof I know who I'm calling.

Well it finally happened. Summer storms got my roof. Called White Castle like I said I would and they replaced my roof and leaf filters. Excellent job and clean up. I wouldn't recommend any one else. Thank you guys for being here when I needed you.
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