- 7346 S Alton Way #10-I, Centennial, CO 80112
- Licensed & Insured
- Metal Roof
- Green Roof
- TPO Roof
- Gable Roof
About the Business
What people say about “West Point Roofing”?
Customer feedback is mixed regarding West Point Roofing. While many reviews praise the company for its professionalism, responsiveness, and quality of work, several negative experiences highlight issues with unexpected charges, poor communication, and intrusive marketing practices. Customers commend the team's dedication to transparency and customer service during the roofing process, but some report dissatisfaction with follow-up and service quality. Additionally, complaints about aggressive cold-calling practices have contributed to a more critical perception of the company.
What Users Like The Most
- I appreciate their honesty!
- She was always available to answer my questions and ensure everything went smoothly.
- The crew arrived at the crack of dawn and worked tirelessly throughout the day.
- They took the time to explain the process, answered all my questions, and made sure everything was done to the highest standard.
- They made the whole process extremely easy.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
"Nice, friendly and courteous. Also gets the job done fast" was my initial review but i am charging it now because it has now become apparent they did this to lure me to close the deal and get me to accept them to fix my roof. Before the deal was made, I sat with their representative in my house and I specifically told him I want to know all the costs upfront because I hate surprise bills. We arrived at an amount and he promised that I will not be met with surprise bill after the work was done. But lo and behold, I was hit with a surprise bill about 2 months after the job was done. I called them to argue this. They made some explanations that I didn't understand. I agreed to pay the surprise bill. They put me on a payment plan but we're very verbally aggressive and strongly intent on getting paid. After I missed the second payment plan by some days, I got a call & a letter from their lawyers threatening action of I don't pay within 10 days. I don't understand how it went from nice nice to threatening lawyers and verbal aggression. It's been a few months since the job was completed and they left some unused materials and didn't clean up my side walk properly but I never went at them aggressively or involved any lawyers and/or threats. I would say one thing, beware of the smiles and niceness because my impression after all this is that they were wolves in sheep garment.
I recently purchased a home and had Nate with West Point Roofing inspect my roof before purchasing. He told me there was no damage and everything looked great. Appreciate the honesty!
Working with Maud and the rest of the team was truly a great experience from start to finish. She was always available to answer my questions and ensure everything went smoothly and that we were taken care of. The crew’s professionalism during the build kept the process stress free and easy. I truly appreciate their dedication and would highly recommend them!
- 7346 S Alton Way #10-I, Centennial, CO 80112
- Licensed & Insured
- Metal Roof
- Green Roof
- TPO Roof
- Gable Roof