West Automotive

West automatics is Excellent I highly recommend them. Not only was my car fixed very quickly. They are so reasonably priced it’s in incredible. Not to mention the customer service is outstanding! Give them a try you won’t be disappointed!

I am highly disappointed that I am writing this review, but it needs to be done. I had a lot of trust and faith in West Auto, as I had been bringing my car there consistently for issues. They typically were fair and fixed the issues I asked of them.

However, I recently brought my car in again due to it having a wobble in the back as I was driving that would cause jerking movements to the side. The first time I brought it, they said my tires were pretty low (which they were) and so they replaced the tires and then fixed the front brakes, but didn't find anything wrong with the rear end. I took the car back, and the wobble was still present, with it being particularly noticeable in the snow.

I brought the car back again, and they held onto it for 4-5 days trying to diagnose it. They eventually came to the consensus that the whole rear suspension needed to be replaced for an estimate of 3500 dollars. I asked if they thought it was worth fixing in which they said probably not with the current value of the car. When I picked up the car, it was completely undriveable even though I was able to drive it in initially. The driver side back tire was wobbling now and i had to pull over and have it towed.

I had a friend tell me to bring it to another shop on their recommendation to get a second opinion. The mechanic at this shop called me pretty quickly after looking at it on the lift, saying that the back tires were blatantly out of alignment by inches and not by centimeters. He wasn't sure how that wasn't noticed right away. The new rear tires I had put on by West Auto had been chewed through which was evidence of the significant misalignment. The mechanic even invited me into his shop and explained the diagnosis while it was on the lift and told me to take pictures of it.

I called West Auto about it and originally they had told me on the phone that they did not check the alignment as they thought it was a tire issue. I called them back shortly after to further explain the second opinion in which they began to tell me that I asked for an alignment (which I for certain did not) and that they could not align it without fixing the entire rear suspension. I informed them that an alignment was NEVER part of any conversation we had in which I was told it was on the "paperwork" on file for them yet I had not received this paperwork because they diagnosed the vehicle "for free", although I asked if I owed anything when I picked it up. They also made comments about me saying I was going to get rid of it and that now I am seeking a second opinion, as if I wasn't entitled to do so. In addition, I was told that they would foot the bill if the car was able to be aligned without replacing all of the rear suspension components. I agreed to this.

Push comes to shove, the new mechanic was able to only replace the lateral links and bolts, and put two new tires on it. All of which (including the price of two tires) came to just under 800 dollars. After this work was done, I had it aligned without issue and my car has been driving fine since.

I had called West Auto to inform them of work that was successful, in which I was told that they would only foot the bill if it was able to be aligned without any kind of work on the rear suspension needing to be done. They refused to give me any kind of refund for the tires that were chewed through because of their major misdiagnosis. I insisted that the work I had done with the new tires and alignment cost me less than 1000 dollars and they had quoted me at 3500. When I said this, I was told that was because they didn't want to try and do the alignment (although the alignment was never part of the conversation up until I had mentioned the diagnosis of the other mechanic) without risking any of the other parts breaking.

Again, I am highly disappointed in having to write this as West Auto is reputable shop and had done solid work prior to this. I am not sure what was different this time, but I would be careful on accepting sole diagnostics from them.

They squeezed a truck in spur of the moment for my son who would be traveling for work and wanted to make sure it was safe as it had been making noises and not driving particularly well.They looked at it right away and called as soon as they had an answer. Very good communication! We felt very well taken care of and reassured. Will definitely go back!

Always great service at West Automotive from walking in the door, to the service done to my vehicle, and to checking out! Greg is very knowledgable, friendly and willing to explain things if needed!

I needed a big repair on my 95’ Ford 150, West Automotive got to it solved it in one day, Amazing.

They've taken very good care of me, and I've had to go there too much. Good work, good people, good experience all around. Highly recommend.

Excellent friendly service at a great price. They kept us up to date and did an amazing job on our Ford Edge. Water pump, timing chains, spark plugs and more at a fraction of the cost of what the dealer wanted. Our new go to garage. Thanks!

Been going here for years. Before Greg took over. They have always been honest, courteous, and fair priced I highly recommend them!

I brought my old car to West Automotive for a noise in the front end. They did a thorough inspection and reported back to me what the problems were. They were able to fix it immediately. They did not pressure me to get all the repairs done but advised me on how long til it’s necessary and what the costs will be. They are very professional and the charges for repairs are affordable.

Always a great visit. Stopped in without an appointment and a dying battery. They confirmed the bad battery replaced it and I was on my way in no time. And the cost was very fair. I take my personal and company vehicles to west's. Great place!

Went in with tansmission issues and they discovered a leak in lines. Didn't try to sell me something I didn't need.

Appreciate that.

Every single person at West has been amazing, reasonable, helpful, and extremely knowledgeable… especially when I’ve been in a bind and needed help they always step up and are friendly and resourceful. Really can’t thank the entire crew enough.

Very happy with west automotive. Had oil change, front brakes and now going back to have my muffler worked on. Waiting room is very comfortable and clean. Staff is ver pleasant.

West automotive has been my go to place for all my car care needs! For year's. I'll only go to West automotive

Very happy with service we received and thankful we found a close mechanic who did a good job and didnt try to make us do unneeded stuff ..definitely will be my go to mechanic.

Amazing service no matter what you need. Best mechanics I have ever used (not just in MA). Thank you guys for being genuine all around good people.

West Auto is a great shop with excellent service, reasonable pricing, and very friendly/timely service. We've used West for years given our very positive experience with them. In the service business, trust is of highest importance, and West is a shop you can trust to service and maintain your vehicle.

This shop has some amazing pricing and top notch service. Honest servicers about what's going on with the car. Would recommend.

We LOVE, LOVE, LOVE THIS AUTOMOTIVE SHOP. SHANE IS AWESOME!!!!!! He is HONEST AND WE HAVE NEVER HAD ANY ISSUES WITH ANY WORK DONE FROM WEST AUTOMOTIVE.

West automotive service is the best! Diagnosed my problem quickly, ordered the parts needed and made the repairs. And, b locally owned and operated so I could drop my car off and walk home! Support this local business!!

I keep coming back since Billy West opened shop. Greg and Team
make the trip worthwhile. Just had Bushings replaced on a 2009 Sabaru,
drives Bumpy East Washington Road like it's an Autobahn .

Have been bringing my wife's and my vehicles their since it opened and always was 100% satisfied With their service. Friendly and knowledgeable staff.

Seem to be real about process and not allot of Mark up. Friendly staff. Work done in a timely manner.

I have had my cars serviced there for years. They can diagnose the problem you are having with your car and explain it to you with a solution and fair price for the repair.

Very honest , they don’t overcharge. I’ve had my car (2004 Honda Civic) there 4 or more times in a year.
All work was done well and one time , they even lent me a car to pick up my grandson because my car wasn’t fixed by the time I needed. Highly recommended them. They are extremely accommodating.

Had my back breaks replaced, and so far so good with no issues.When ever I need any of my Vehicles serviced, I always think of west automotive and their reliable work that they have always provided.

I have been going there for years along with my husband. West is honest. He won't fix something unless it needs fixing. We are very pleased with the service and they are friendly and accomadating.

i recamend west automotive to my friends because i feel like they;re honest people to deal with .all my work that they have done on my familys cars has been reliable and dependable and i rely on they;re judgements they let me know when other things are about to go which saves me time and money and they fit me into appointments as fast as they can and they;re work is great in my opinion