USA WINDOW PRO

Good 3.7 (6 reviews)

1019 Farmington Ave, Bristol, CT 06010
Commercial Roofing
Industrial Roofing
Residential Roofing
24/7 Emergency Repairs
Financing Available

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Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At USA WINDOW PRO, located in Bristol, Connecticut, we excel in delivering a comprehensive range of roofing services tailored to both residential and commercial needs. Our expertise encompasses roof installation, maintenance, skylight installation and repair, as well as specialized services like tar and gravel roofing and TPO roof replacement. We pride ourselves on our ability to manage complex projects from inception to completion, ensuring that every detail is meticulously addressed. Our organized and reliable team is dedicated to providing durable, high-quality results that stand the test of time. We understand the importance of consistency and attention to detail, which allows us to build lasting relationships with our clients. Serving Bristol and surrounding areas, we are committed to thorough project coordination, ensuring that every job is executed seamlessly, leaving our clients with peace of mind and exceptional value.

What people say about “USA WINDOW PRO”?

Customer feedback is mixed regarding the services provided. While several reviews highlight positive experiences with prompt service and professionalism, there are significant complaints about unreturned calls and unfulfilled commitments. Some customers reported serious issues, including delayed work and the need for legal action to retrieve deposits. Communication appears to be a major concern, impacting the overall perception of reliability.

What Users Like The Most

We are very happy with our window installation. They were professional and answered all my questions.
The service was excellent, and the result was great.
I give this company 5 stars for their cleanliness, and ability to provide what I wanted with no problem whatsoever.
I give this company a full five stars, just because of their cleanliness, and cooperation with what I wanted done and how!

What Users Like The Least

After paying for the glass on a slider to be replaced the work has yet to be completed.
Run away from this vendor! John quoted us $7000 for glass installation and rescreening 2 months ago.
He scheduled and cancelled several times with many excuses. He eventually promised to refund our $3750 deposit. Now he won’t return calls.

Services: Roof Installation Roof Maintenance Roof Skylight Installation Roof Skylight Repair Roof Water Damage Repair Tar and Gravel Roofing TPO Roof Replacement

Recommended Reviews

Overall Company Rating

Good 3.7

Out of 6 reviews

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Cara Brown

Google review

Jul 13, 2022

Resorting to Google in hopes of getting a response from the owner. After paying for the glass on a slider to be replaced the work has yet to be completed. I recently sold the house but contracted John to do the work prior to the sale. Was promised he was going to do the work today and didn’t show up, needless to say the new owners of the home aren’t happy. Phone calls and texts messages not returned. Attorneys are involved at this point, and I see other customers are having the same issue I am. I’m prepared to take legal action to get my money back at this point.

Laura Thomas

Google review

Jul 12, 2022

Run away from this vendor! John quoted us $7000 for glass installation and rescreening 2months ago.He signed a contract and promised to complete the job within the next month.He scheduled and cancelled several times with many excuses.He eventually promised to refund our $3750 deposit.Now he won’t return calls and hasn’t refunded us.We are going have to start legal action to get our deposit back.Don’t trust this guy with your windows or your money!

Brenda Swan

Google review

Aug 25, 2021

We are very happy with our window installation. They were professional and answered all my questions. I didn't have to wait weeks for my window to be adjusted. I called and John came right out. I recommend them for being professional and completing great work. Thank you John and crew

Sam S

Google review

Aug 3, 2021

Some of the glass in our living room bay window was broken recently by the family dog. We called USA Window Pro and spoke with John, who promptly came out for an estimate. He was able to have the replacement glass cut and installed that same afternoon. The service was excellent, and the result was great. Thank you John!

David Fazzina

Google review

Dec 29, 2017

I give this company 5 stars for their cleanliness, and ability to provide what I wanted with no problem whatsoever. I highly recommend this company to anyone!!