Universal Services, LLC

I am writing this review in the hopes of warning anyone considering hiring this company for any service. This company and mainly the owner, Will, has caused an immense amount of stress and even financial hardship I would have never imagined from a simple paint job. I hired this company to paint the new siding on a house. Very straightforward and simple job. And yet this project was a nightmare.

First and foremost, the work was subpar at best. What was suppose to be a three day project turned into a week because they had to keep touching up mistakes. We had two or three "final" walk throughs where we kept finding major issues and a sloppy clean up. Puddles of paint on the grass, paint drippings on the windows, lights, etc. They started with a crew of five people and by the end of the week the owner had fired half the crew and only three people remained. And that is when the real hardship began...

A week after they finished and were paid in full, I was served a noticed of a "right to claim lien" letter from one of Will's employees. The employee was claiming, and had printed out his contract and messages with Will as proof, that Will hired him for the paint job, he worked for five days and then he was fired and not paid. Which is illegal..HE WAS DEMANDING TO BE PAID 5K OR HE WOULD FILE A LIEN AGAINST MY PROPERTY! A very scary scenario that I had hoped Will, the owner of the company, would take care of. Instead, I was caught in the middle of the most childish and unprofessional display I have ever seen. Instead of taking care of or protecting his paying customer, from HIS EMPLOYEE, he refused to do anything about it. Instead our phone call turned into Will belligerently hurling countless obscenities and accusations towards his former employee. Saying he has a criminal record?! Which doesn't reflect well on the type of people Will is bringing into peoples' home!!!! I have never seen or heard any thing like this from a supposed "professional."

After explaining to him it should be his responsibility to pay his employee to release the lien against my property, he agreed. And then he backtracked. And agreed again, and then refused again. Culminating into him saying if I could pay off his employee he would pay me back in installments. With me being paid back in full by September 2024. So with no choice, I paid his employee and he released the lien. With Will and I signing a contract where he committed to reimbursing me. And to no surprise I have not seen a dime reimbursed from Will and of course he now ignores my messages and phone calls.

Again I hope this anecdote will help anyone considering hiring this company for anything. Very sketchy people, doing bad work, and not looking out for their customer! Please watch out for this company.

Will did a really nice job with our back yard fence. He showed a professional approach and pride in his work. Highly recommended