Universal Builders of America - Chester, VA

I am extremely happy with my new roof. Excellent workmanship and great detail to complete the job in the most organized way. They stared the job in July and they worked on the house roofing and replaced due to hail damage. The worker arrived early in the morning and made sure to cover the ground to protect landscaping, I must say they had a supervisor on site and once they finished with the roofing they continued to the shed that also needed to be replaced. Once they finished with the roofing they send their second crew to replace a portion of the siding that had been damage by the hail and was installed with no issues whatsoever. I am really impressed with the quality of workmanship and customer service. I highly recommend them for they professionalisms and their resources to take care of roofing and siding needs. My house is the biggest investment of my life and they helped me in maintaining my house value and that’s quality respectful business. Thank very much Mr. Curry and all the guys for your hard work and for the great experience.
Sincerely,
Carmen Chang

DO NOT TRUST THIS COMPANY. Please learn from my mistakes and carefully read over the fine print on the contract. They will come up with "Supplemental" materials/labor costs that almost doubled the cost. I ended up having to pay almost 5k out of pocket because of this. Please please please do not trust the sales guy or this company.

Update: Changed my rating. Jacob Noland returned my call and personally went over the details and realized an error in their billing. I appreciate his quick response and efforts to fix this situation.

Update 3... finally done with the work (July to January to do a roof, some siding, and paint 2 rooms). No contact, other than when money was involved, no follow up on any work, no updates of any kind during the entire 6 months (except for money). When it took over 6 months to do the work, they expected final payment within 4 days. When they were fired the first time, I discovered an 'honest error' in the invoice, charging me for work not done. A second error occurred in the last invoice. At this point, I believe it is either an ethical issue or they have no clue what they are doing or have done (and frankly, it could be either based on my observations). Avoid them.

FWIW, they did good work, it was just the service and customer focus that stunk (and the extra charges). There are other fine contractors out there who care about their customers and are focused on you, not only their bottom line.

Update 2: Things are now moving smoothly, communication is much better and we are working toward the end. The workmanship is very good and they have worked well with the insurance company.

Update: They have contacted me. Since they have positive reviews in several places, I will give them the BOD, but will not change any review until the work is done satisfactorily.

They came with such high reviews, sadly I cannot provide one in kind. It has been close to two months since we signed the contract (sadly they convinced me to let them have the insurance money from the company, they are sitting on it all right now). I had to beg them to get my roof done (they did not even bother contacting me after the contract was signed). Now that the roof is done, I am once again waiting and waiting. Two months to do a roof, interior paint and fix siding! The only time they have contacted me is when I initiated it. Now they are ignoring me despite the fact they have all my money. I am getting ready to report them to the state, the insurance company, the BBB, and because they are an out of state business, any federal agency that would apply. Sadly, this review would have never happened had they taken the time to call and provide any updates in the last nearly 2 months... if you want timely work, these are not the people to hire. I doubt I will get a call from them to finish the work they are contracted to do... it is looking like additional action may be required. Heck, all they had to do is return one of two calls I made in the last couple days and I would not have done this... DO NOT HIRE THIS AGENCY, THEY DO NOT HONOR THEIR CONTRACT IN A TIMELY MANNER!