Twin Cities Roofing

John was wonderful in navigating us through a very difficult time. He stepped up to the plate every time we needed him to go to bat for us. There were obstacles that were very challenging in getting the repairs that our roof needed to function properly.

John was diplomatic when things were not going as smoothly as we had hoped they would. He stepped up to the plate and made an otherwise untenable situation happen for us. We are grateful for his wise counsel and timely service in getting the new roof we both deserved and needed. Thank you, John!

Ron and Nancy Thomas

I had a great experience working with Nick and Christine at TCR! They were helpful, responsive, and communicative throughout the entire process. Our roof was done quickly and it looks amazing! I would definitely recommend working with TCR to anyone who is thinking about a new roof in the Twin Cities!

Amazing customer service, went above and beyond my expectations and even worked outside the normal business hours to meet with me due to my chaotic work schedule. They definitely care about the quality of work they do and they even found an issue that I had missed which shocked me because I don't usually miss much. This company cares and I would recommend this company to anyone that needs any, window, roofing, gutter, siding and exterior door work.

Paul and Rodrigo made our insurance claim go as smoothly as possible. Our insurance claim took longer than expected to get approved and Rodrigo contacted our insurance company multiple times to help move things along. Paul was extremely knowledgeable about which products and services would serve us best. We are trying to move out of state and Paul has taken into account our moving timeline to try to find the best time to complete the work before we need to list our home.

I love working with this company. TCR understands the direction you need to go with roof issues. They understand emergency, unpacking insurance claims and general issues. Great company and would highly recommend TCR.

After reading these reviews and more on the BBB website I feel compelled to share our experience as well.

We made the mistake that it sounds like a lot of other people made, signing paperwork on day 1 that the TCR rep assured us was just to communicate with our insurance. We had a difficult time getting our insurance to agree to a roof replacement, but once they agreed to a full replacement I asked TCR to provide me with an estimate. They sent me back my insurance "scope of work" paperwork and assured me that they would do it for what our insurance sent us, so I signed over the check. When it came to schedule a date to get the work done I once again asked for a written cost and they told me a number that was 4 thousand dollars more than insurance had provided. When I heard that, I told my rep that we didn't have money to spend on that, and he told me that he would have the owner of the company call me to go over it all.

Well, the owner (Paul) was the single most rude and unprofessional business owner I have ever come in contact with. Not only did he scream, swear and lie, but he also threatened litigation if I further tried to cancel the contract and fight the 20% cancelation fee. Being a young family, we don't have money to pay an attorney so we gave up.

After reading through some other reviews, it seems like they like to take advantage of young/first time homeowners who might not know any better. It was a very tough lesson learned, both emotionally and financially. We are out almost $4000 for canceling the contract but it is better than working with this company. I wouldn't recommend at all.

We had lots of work done at our home recently. TC Roofing is local, take care of their clients, and know what they are doing. We now have a new roof, windows, and gutters. They understand the process which is a key component when working with a company. Shout out to Gordon and Ryan!! Thanks, Paul, for taking care of us.
Andy and Stacy

I had several estimates for our roof and gutters before I hired Twin Cities Roofing. John Moltzen was above and beyond with his in-depth knowledge and expertise of the process and his product. He was absolutely straightforward, honest, willing to work with us every step of the way to assure we were satisfied with and understood the work being done. He kept me appraised of every step from the first call to the final invoice. I am beyond satisfied with the work TCR and crew provided and with John’s attention to detail and responsiveness. It is really hard to find this level of service nowadays. We love our new roof.

My young daughter, a new homeowner, had a terrible experience with TCR of Eagan. She decided to cancel the contract for a variety of reasons; reasons she explained to the owner. This was before any work was performed. They charged her nearly $4000 for breach indicating it was to cover damages for work incurred. She tried to negotiate with them, to no avail. My daughter was incredibly intimidated by the threat of litigation. She has no money and cannot afford an attorney. As a result, she gave in, paying the nearly $4000 to just get away from this company. This has been incredibly stressful, both financially and emotionally for our family.

After I posted this one-star review, the owner Paul contacted me as he thought it was a mistake. I told him who I was and why I reviewed.

I then listened to him insult my daughter multiple times while preaching to me about why he was due the 20%. He told me he had incurred more than 20% in expense as he had done the lengthy work with the insurance company to negotiate the claim amount. The weird thing is---- the insurance agent told my daughter that TCR didn't have anything to do with the claim amount. I explained this to him, sharing it is just wrong to expect payment when no work has been performed. He went on to tell me that he would've made 40% as profit had his company done the work. He told me a 20% fee was fair. I'm sorry---but, getting money for doing ZERO work and incurring ZERO expense is not fair in any way.

The conversation was incredibly uncomfortable and unpleasant for me. I've been involved with many, many contractors for decades. I've never had a contractor conversation as difficult and disturbing as this one. It ended with him saying he was contacting google to take down my negative review because I am not the contracted client. It is my family's experience and legitimate to share.

I know my daughter has learned a great deal from this experience. I hope that TCR will at some point as well.

The good news is that my daughter has found another company to work with and they have been incredibly helpful, detailed in their discussions, and very thoughtful and thorough in working with a 1st time young homeowner. She is looking forward to getting her roof repairs completed.

As a single female homeowner, I would not recommend TC to any friend, family member, or neighbor. I had a really bad experience with them that resulted in me paying a hefty cancellation fee before they did any negotiations with my insurance, before they ordered any materials, and before they did any work on my home. I had a pretty steep learning curve with insurance claims and how to go about getting a contractor to do the work, and I feel like TC took advantage of that. I felt taunted and bullied by the owner, and I won't be considering them for any future work, nor would I recommend them to anyone looking to get work done on their home.

Twin Cities Roofing did an amazing job on my home. They did my roof, siding, and gutters and everything looks better than I could have imagined! Gordon my project manager was great to work with He is very knowledgeable and responsive always answering any questions I had in a timely manner also very professional with costumer satisfaction as his top priority. Gordon is truly the best at what he does and I would recommend him and his crew to anyone looking for the best of the best for their home project!

Great people to work with. Always very responsive. The crews were respectful, did quality work and left the yard clean. We’re very pleased with our new roof and siding so far.

Professional team with a personal touch. ⭐️⭐️⭐️⭐️⭐️

We went with Twin Cities Roofing for our roofing project in South Minneapolis and couldn’t be happier. Our new roof looks great and has held up to the worst weather Minnesota has to offer. We had Leaf Blaster gutter guards installed for a very reasonable cost - no more climbing unsafe ladders to remove debris.

-Seth Manning
Minneapolis

Twin Cities Roofing was wonderful to work with. Our senior project manager was Frank Ouellette who responded to every call and text immediately! The CEO, Paul Anderson, visited our home while they were putting on the new roof to make sure all was being done properly. There were a few tears in some window screens which TC Roofing repaired immediately. The roofers were fast and cleaned up everything when they were finished. I highly recommend TC Roofing

Very happy with my new roof and gutters from Twin cities roofing ! John was my project manager and he was very professional and easy to work with . Highly recommend this company !

John the project manager was the best! He was kind and willing to spend time explaining this whole new roof process. He was always very punctual getting back to me with updates and any questions or concerns I had. I would highly recommend Twin Cities Roofing!

Twin cities roofing was awesome! They did a significant amount of work getting my insurance claim approved, very knowledgeable, excellent follow thru & communication & my roof looks great! I highly recommend them.

Everyone was very professional and helpful. Nick was able to answer all my questions. I really appreciate his help and knowledge.

TCR did a fantastic job on my roof and gutters and window wraps. The crew was prompt and professional. Took very few breaks, got the job done, and cleaned up very well. I'm very happy with the whole experience. Looks amazing! Would highly recommend!!

TCR was an absolute blast to work with. Super professional, very diligent, handled my insurance company with great skill. Super impressed and highly recommend!

One of their project managers came knocking at our door shortly before 9pm after a very minor storm with a little hail. Seemed Ike a storm chasing scheme and wanted us to have them inspect our roof when the hail was hardly even pea size.

Door knocking in a neighborhood at that time of night is extremely rude and disrespectful.

Had a great experience. Paul was super informative and works above and beyond making sure the process goes well and is so helpful. I have already spread the word to a few people, that if you need a good roofing company, it’s these guys! He definitely knows his job well and wants his clients to know they are in good hands. The roofers did an amazing job, everything was prompt and done. Now I have a beautiful roof on my home and garage. I highly recommend these guys :)

John, the project manager, worked directly with my insurance adjuster, to make sure I was getting all the repairs I was intitled. He also was in constant contact with the insurance office, to make sure things moved swiftly. The crew that worked on putting new decking and shingles on the house and garage were very professional and hard workers. They even finished my garage roof in a light rain, just to get it all done. Also, clean up was done afterward, and you couldn't even tell they had just replaced the shingles.

I worked with Twin Cities Roofing on a total roof replacement after hail damage and they made the process so easy! Paul was here to meet with the inspector from the insurance company and was very responsive throughout the process. When I had concerns about the placement of the heated cable on my new roof, Paul came over himself to adjust it himself. Great customer service!