- 8440A Lee Hwy, Fairfax, VA 22031
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
About the Business
At TSP Contracting, located in Fairfax, Virginia, we specialize in a comprehensive range of roofing services, including roof replacement, inspection, gutter installation, and water damage repair. Our expertise allows us to tackle both residential and commercial projects with confidence, ensuring that every job is managed from start to finish with precision and care. We pride ourselves on our organizational skills and attention to detail, which enable us to deliver durable and high-quality results. Our well-coordinated team is committed to providing long-term value for our clients, navigating complex projects with ease.
Whether you need a simple repair or a complete roof overhaul, we are equipped to meet your needs effectively. Serving Fairfax and the surrounding areas, we understand the importance of clear communication and thorough project coordination, ensuring that every aspect of your project is executed seamlessly.
What people say about “TSP Contracting”?
{
"summary": "Customer feedback regarding TSP is mixed, with a notable divide in experiences. Many reviewers praise the quality of work and the professionalism of the crew, highlighting their responsiveness and effective communication. However, there are significant complaints about unresponsiveness, poor project management, and failure to finish jobs, leading some customers to express frustration and dissatisfaction. The company's customer service received commendation from several users, but serious issues regarding reliability and scheduling have been raised that cannot be overlooked.",
"liked": [
"The crew was very professional, respectful, and dedicated to resolving the issues.",
"Customer service is top notch! Pricing is fair and I will use this company again in the future.",
"Their communication was great and the cost was reasonable.",
"TSP delivered exceptional repair services for my water-damaged house, starting promptly and working diligently.",
"The technicians were prompt, knowledgeable, professional, and now my door works perfectly."
],
"disliked": [
"They are extremely unresponsive, and my condo has been sitting like this for six weeks, which is completely unacceptable.",
"I spoke with Janine, who said she couldn’t find my appointment and no one has contacted me.",
"There were different estimates and a lot of rescheduling, making the process confusing.",
"The HOA has decided to no longer use them as contractors due to their poor reputation.",
"They never finished the job, causing additional damage and frustration."
Recommended Reviews
TSP has a horrible reputation at my condominium for starting jobs and not finishing them. They are extremely unresponsive. Because of this, our HOA has decided to no longer use them as contractors. Maria specifically is awful to work with (her contractors would never show up when she said they would or they would show up randomly without warning).
TSP demoed my condo to repair water damage from a leak three floors up. They never finished. My condo has been sitting like this for six weeks, which is completely unacceptable. They also caused additional damage to my floor by using a type of tape on my floor that peeled up the seal in another room (our new HOA contractor confirmed this is what happened—TSP originally tried to blame the tape marks on my dogs). DO NOT trust TSP with your home. They ultimately created more work for us and won’t respond to any texts or calls from me our my HOA.
Elvie tried to help and gave me an estimate, but it was still confusing because there were different estimates and a lot of rescheduling. Instead of a visit, I got an online estimate, which made things a bit unclear. I appreciate Elvie’s effort, but I get why the owner felt frustrated with all the changes and mixed info.
Again, thank you!
I called yesterday and spoke with Janine, who said she couldn’t find my appointment. However, I spoke with Robin on 07/17 to set the appointment, and I received confirmation of a booked video meeting. Janine mentioned that someone would get back to me yesterday, but so far, no one has contacted me.
I’m not sure what happened and would appreciate guidance on the next steps.
I will update and modify my review if someone is able to assist me and explain what happened.
Thank you.
- 8440A Lee Hwy, Fairfax, VA 22031
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Locally Owned & Operated