Tri-Star Motors Indiana
- 404 N 4th St, Indiana, PA 15701
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Tri-Star Motors Indiana”?
Overall, customer feedback reflects a strong positive sentiment towards the service provided by the company. Many customers commend the friendly and knowledgeable staff, efficient service, and effective communication throughout their experiences. While the majority of reviews highlight exceptional service and satisfaction, there are serious complaints regarding communication issues and unsatisfactory resolutions for certain vehicle problems. These negative experiences do contribute to concerns about reliability and customer support, indicating that while many are pleased, others have faced frustrating situations that affect their perception of the company.
What Users Like The Most
- My experience with service was A1. My car was serviced for a warranty recall the same week I called.
- The Indiana Shop did an OUTSTANDING job!!
- You can tell their maintenance team works hard to provide customer satisfaction.
- Natasha was there and she stepped right in and helped me..she was very understanding and caring.
- Roger kept me posted throughout the whole ordeal!
What Users Like The Least
- I’m still awaiting a return call from a week ago on one matter.
- The car ran like it was about to die and it only drove 12 mph.
- We were told they couldn't figure out the problem.
- Had to give them my phone number 3 times and they still wouldn’t call me.
- We were charged a diagnostic fee even though your place never found the problem.
Recommended Reviews
This is a team that is noteworthy! My experience with service was A1. My car was serviced for a warranty recall the same week I called. Staff is very friendly and helpful upon arrival and I was in and out in no time! Thanks for making my day!
I was walk-in, I was to leave on 1500 road trip, had 33% oil efficiency. Tri Star Blairsville was packed, Called Tri Star Indiana was available. The Indiana Shop did an OUTSTANDING job!! Thank You
Had an issue with the TCM on my 2014 RAM 1500. The truck's battery was constantly draining. My personal mechanic investigated and discovered that the TCM connector on the transmission was humming, and suggested I going to the dealer to get it addressed. After inspection, the dealership informed me that the valve body was also bad and would need replaced. Very soon afterwards they informed me that they had gotten a valve body in, but that it was bad and could not be used. After that, I was told that they were having a difficult time finding a valve body for my truck. We are now going on over 8 weeks and the repair is still NOT done. I became curious if they part was truly that difficult find. So, I started to research, and it did appear these part were rare and hard to find. Though, eventually I was able to make contact with a MOPAR part supplier and was able to order the part myself. When I informed the dealership of this fact, I was informed that if I brought a part in, they would not be able to cover a warranty for the repair. I was also informed that because they are a dealer they are limited on where and how they purchase parts. Though I went to a MOPAR reseller, but it WAS a MOPAR part, and the reseller ordered it from the MOPAR warehouse. But yet, for some reason a Dodge dealership could not get the part. In the course of these 8 weeks, I have only been called twice with any sort of an update. The rest of the time I had to call them myself. I dropped the new unopened part off on a Monday. I had them open and inspect it in front of me. Their mechanic said it was in good shape (being a brand new part) and that it was the correct part. I was told that they should be able to start working on my truck on Tuesday afternoon, and it should be finished by Wednesday or Thursday at the latest. By Friday morning I had received ZERO contact from the dealership. I called the Service Dept and was told the person I needed to talk to was currently working on another vehicle, and that they would give me a call back short. By 2 in the afternoon, I had not received a phone call, so I attempted to call them. On the first two attempts, there was no answer. These two calls where spaced over the course of about 45 minutes, giving them the benefit that they could have been with a customer. The third call I connected to the dealership's operator, who said he would "walk back and not leave till they called me". About 15 minute later I do actually get a phone informing me the repair is still NOT complete. Claiming now that the TCM connector they had was faulty and they had to order a new one. But two faulty brand new parts in the course of one repair? On top of not being able to find another part. Perhaps they should consider finding a better source for their parts. It is Friday now, and they claim it will be done by the following Monday, so we shall see if that is true or not. Let's just say, I have my doubts. But after this whole affair, I WILL NEVER take a vehicle to this dealership ever again. I was lucky that I do not depend on my truck to make a living. But what would this fiasco have done to someone that was dependent on their truck? Multiple people have suggested that they have been purposely dragging their feet on this repair in the hopes that I would give up and just buy a new truck from them. At first I disagreed, that a local business would not do that to someone, but now I am starting to wonder if that is the case. Their inability to get the repair completed and their lack of communication drives me to recommend if you need a repair on your vehicle, go somewhere else.
137 locals recently requested a quote
- 404 N 4th St, Indiana, PA 15701
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
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