- #1, Billings, MT 59102
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
- Slate Roof
About the Business
What people say about “Trailhead Home Improvement”?
Customer sentiment towards Trailhead Home Improvement is overwhelmingly positive. Many reviewers commend the professionalism, communication, and expertise of Ben and his team. Timely service and fair pricing are frequently highlighted, with several customers expressing their satisfaction with the quality of work and attention to detail. However, there is a notable negative review detailing a severe lack of response and unfinished work, which raises concerns about reliability in certain circumstances. Overall, while the majority of feedback is favorable, the serious complaint indicates a need for caution for potential customers.
What Users Like The Most
- Ben does excellent work. He is thorough, professional and knowledgeable.
- Communication is quick, everything is transparent, and the work is absolutely fantastic.
- Ben was honest and straight forward throughout the process and did what was necessary.
- The end result was more than we expected.
- Ben and his crew did great work! They are honest, hard working, and don’t cut corners.
What Users Like The Least
- After one of the workers poured concrete in the floor and in the kitchen sink, they completely disappeared.
- Ben has never responded to phone calls and never did the kitchen renovation.
- I had to hire someone else to repair the damage in the kitchen and now the roof of my garage is caving in.
Recommended Reviews
Hired them to install a support beam in the garage (see picture) and remodel my kitchen 4 years ago. After one of the workers poured concrete in the floor and in the kitchen sink, they completely disappeared. Ben has never responded to phone calls and never did the kitchen renovation. I had to hire someone else to repair the damage in the kitchen and now the roof of my garage is caving in. Would not recommend!
Ben does excellent work. He is thorough, professional and knowledgeable. We had a beam installed in our basement and it was a seamless process. His team is polite and professional. I have absolutely no complaints with Ben and his team and would be happy to use Trailhead again
We used them to assist us with our kitchen/living space remodel. I would highly recommend their work for any installation of beams. We needed help taking out some walls to open up our kitchen and living spaces. They were able to make the beams serve their structural purposes, while also making them look appealing to our tastes, design wise. The beams look like they were meant to be. They also helped us align other tasks such as electrical, plumbing, Sheetrock, finishing etc, and we were very happy with the help that they contracted out. There were a few hiccups along the way, and areas where communication and attention to detail could have been greater, but they made sure to make things right and ensure that we were happy with the final product. They were also great about staying on budget and allowing us to do a lot of the work ourselves, and being flexible with us during the whole process. They were kind, and respectful in our home and we would be happy to have them back.
- #1, Billings, MT 59102
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
- Slate Roof