- 21866 Williams Cir, Gretna, NE 68028
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
About the Business
What people say about “Thompson's Home Improvement, Inc.”?
{
"summary": "Customer feedback on Thompson's Home Improvement is mixed, with several reviews praising their work and communication, while others express frustration with unresolved issues and poor customer service. Positive reviews consistently highlight the quality of the installations, timely responses, and the professionalism of the staff. However, negative feedback points to problems such as delays in project starts, unmet promises regarding installations, and a lack of communication regarding ongoing issues. Overall, while many customers express satisfaction with completed projects, significant concerns about service and follow-through remain.",
"liked": [
"We are enjoying our new shower. The young man Maung did a wonderful job. Thank you for everything.",
"Bill spent time with us showing us the products and letting us know the step by step process.",
"Bill was so helpful in helping me make my home one of the most beautiful in our neighborhood.",
"They were very thorough and always prompt with responding if we had any questions about installation.",
"Thompson's has done several jobs for myself as well as my clients! They did our personal home on Skyline Drive and we get a ton of compliments!"
],
"disliked": [
"The installer broke our original vanity top and then they were unable to find one.",
"We've had entire sections of shingles blow off our roof in multiple different areas of the roof.",
"Took 4 months for them to start the work after I ordered finally was told they would start work next week
Recommended Reviews
The shower is beautiful and we are very pleased with it however, we still have an unresolved issue with our vanity. The installer broke our original vanity top and then they were unable to find one and I agreed to something to make it work but thought it would still look fine and I was promised it would be finished off. I have sent emails and have not received a response. We have two "wholes" that are open. Whenever anyone asks about our bathroom I tell them if you are just getting a shower done they will be fine but do NOT hire them to do anything else.
Installed shingles on our house a few years ago. We've had entire sections of shingles blow off our roof in multiple different areas of the roof. Neighbors haven't lost any shingles during the same wind events, only our house. After posting a negative review, they did come out and patch the roof for free but the underlying problem still persists which is a warranty issue as far as I'm concerned.
Bill and Lee over at Thompson‘s have continued to impress me. I’m probably not the easiest customer in the world because a lot of projects I want to do myself, but don’t have time. They continue to meet my high expectations.
- 21866 Williams Cir, Gretna, NE 68028
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured