Logo of The Wheeler Agency, Inc.

The Wheeler Agency, Inc.

  • 622 SW Main Blvd, Lake City, FL 32025
  • Free Estimates
  • Metal Roof
  • Slate Roof
  • Asphalt Shingle Roof
  • Flat Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “The Wheeler Agency, Inc.”?

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Recommended Reviews

Overall Company Rating
Excellent 4.8
Out of 20 reviews
5 stars
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Show first:
Gary Liberty
Mar 17, 2025

Highly recommend! Amazing company to do business with. If you need insurance come and see the professional staff here and let them help you with your insurance needs.

Joshua Evans
May 15, 2024

I don't have any previous experiences with the Wheeler agency. This insurance agency does Columbia county's dirty work denying claims. They contradicted themselves in my denial letter. They try to use legal mumbojumboand legal technicalities to justify their denial. They recommended me to settle with AC, Taking a loss for the county's negligence. I told them this makes the County and them look Horrible, response is "I understand". It took going past Them and AC to get my rightful claim paid. I am willing to lose the whole claim and fight for what is right rather then to settle for a partial payment. Don't give up

Cliff Neukam
Jul 27, 2023

Melissa Harden was very knowledgeable and professional. She knows her product. And where to find the answers to all of your questions.

Teri Jones
May 31, 2023

Courteous, knowledgeable and honest, with an emphasis on customer service. Mr. And Mrs. Wheeler would be proud that their work ethics and kindness continue to be upheld today!

Clay Boutwell
Jun 28, 2021

The Wheeler Agency is always there when I have a question. More than once they have found better policies for our personal and business needs.

Sheri Keen
Apr 27, 2018

I have been with Mr. Wheeler and his office staff for many years I don't even consider going elsewhere.
Sue and Melissa are the best! I hope Mr. Wheeler will do whatever needed to do to keep them! :)

Erin Crumitie
Mar 27, 2018

Everyone at the Wheeler Agency is always very friendly and they go above and beyond! I highly recommend The Wheeler Agency!

Rich S.
Dec 26, 2017

Both you and your staff are very responsive to our needs. You treat us as a customer not just a number. We are comfortable talking with you and your agents. It is not always 100% business. I believe that you care about us also. You handled our issues or concerns like they were your own. Now hopefully we have the loyalty with the insurance companies that were chosen and rates don't go crazy after your initial joining up cost. Thanks for asking.

Edna Hindson
Nov 30, 2017

Is has been my pleasure to use the Wheeler Agency for all of my insurance needs since around 1975. During this time period I have had several situation to seek their advice and assistance. Each time I called, I spoke to a REAL person, never having to selection #1 for...#2...and then listen to annoying music while I wait. I have always received immediate attention to my concerns and quick appropriate action was always taken. One emergency situation, connected to the City, the Wheeler Agency arrived at my door step before the City trucks arrived. This is a family business and they treat me as one of their kin. It is such a comfort to know someone cares in times of stress.

I am personally aware of their direct and active involvement in many community organizations that promote countless positive projects. In 2004 I moved to another city and I still keep all of my insurance with this agency because of their outstanding record of service to other. They are just a phone call or email away, so it doesn't matter where I live.

If you are seeking an insurance agency that will give you personal attention, one that has a long history of knowing numerous available companies and policies, one that will seek the coverage you need and delete the ones you do not, then the Wheeler Agency is the one I would highly recommend you.

TL O
Sep 5, 2017

We were very pleased with the quickness of paperwork being completed and processed while getting the best rate possible. The staff was friendly and proficient. Mr. Wheeler himself stayed during their lunch break to make copies of our closing papers so we did not have to return later.

Steve Hentzelman
Jun 16, 2016

I recently had a chance to experience first hand what Great Customer Service from John Wheeler and the Wheeler Insurance Agency with my recent claim. John was with me every step of the process. He helped expidite the whole process by making phone calls and emails. I have been a customer for over 40 years and will continue to sing praises of Job Well Done. If you have the need, John will be there to assist. Many thanks again!!

Ralph O
May 4, 2016

Being new to Florida the Wheeler Agency has been very helpful, friendly and a pleasure to work with. The attention to detail is outstanding.

Toni Short
Jul 22, 2015

Brenda is the best customer support person I know; she has helped me through this on-going boondoggle with Citizens trying to pawn me off on Heritage! I would be ballistic with that company without her to run interference. Thanks and God bless.

Laryma Spector
Jul 15, 2015

In the past years I have had a very good relationship with the wheeler agency. They really do treat you as a PERSON not just another account. They are helpful, courteous, and always very pleasant. They are the best. I appreciate the chance to say Thanks to them for being them.

pylon757
Jul 15, 2015

The staff is always there for us regardless of what the time of day or circumstances.
Now how many folks can say that they truly enjoy stopping by their insurance agents office just to chat.
The people there at the Wheeler Agency are genuine. Additionally, all my insurance needs (Home and Auto), are in one house.

Heli Smoke
Jul 10, 2015

We went to Wheeler for our home insurance and they informed us of a small issue from the Underwriter almost immediately.
We corrected the fault and we got insured with almost no lapse in coverage.
Very fast, very efficient, very professional.
When we build a house later we plan on staying with Wheeler for the above reasons.

Ray Carpenter
Jul 8, 2015

Your services are supplied in a timely friendly manor. There is never a "No well I have to contact xxx for an answer I'll get back to you next week". So for me getting an answer in a timely fashion is great customer service and isn't that part of what I am paying for? But the main reason is the neat calendars.

Shadow Master
Jun 24, 2015

Brenda worked hard to get me a good rate for my auto, with several calls to Progressive to verify and confirm issues. They also have free Notary service for customers which is great because I needed to get a copy of my birth certificate to renew my drivers license, and it was from out of state so the request had to be notarized. Saved a few dollars there as well as on the auto insurance!

Tara Roshy
May 1, 2015

They listened attentively until they understood our opportunities; did their homework and presented our options in a straight forward manner; then gave us several payment options...thanks...Gary & Tara Roshy

Ronnie Ash
Apr 17, 2015

I have known and been a client of Wheeler Insurance forever. They are hometown folks that has always been there to help. I would highly recommend this Agency to anyone interested in Insurance. They treat you like family and help you with all your needs. Thank you for being there for us.

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  • 622 SW Main Blvd, Lake City, FL 32025
  • Free Estimates
  • Metal Roof
  • Slate Roof
  • Asphalt Shingle Roof
  • Flat Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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