The Roof Guy

I reached out to The Roof Guy in regards to acquiring a hard to find designer shingle. He couldn’t have been more helpful. If you are in the Brentwood, TN area look no further than The Roof Guy for all your roofing needs. He will be honest and transparent every step of the way.

He does what he says and says what he does.Hands down the BEST around. After calling 5 different roofers and getting the run around he had me fixed up on the same day within an hour of him arriving ..

Called the roof guy he was10 minutes early explained everything fixed it the right way cleaned up his mess 5 stars all the way

I highly recommend The Roof Guy! After several calls and promises from another roof repair person if saw Andrew, The Roof Guy recommended on SM! I called and explained our problem and with the rain expected over the weekend from IDA he made a priority to get us taken care of ASAP! The cost of repairs were less than we expected and he cleaned the gutters! Call him!!

A mother bird had partially removed a section of the soffitt on side of our house and built a nest behind it. We called the Roof Guy to repair the soffitt and remove the nest. Andrew came out right away, arrived at the time he said he would, and inspected the soffitt. He could not locate the nest, concluding it was probably in our unfinished attic area, but we could not locate it. He told us if we repaired the soffitt now, the mama bird would make her way back to the nest, possibly doing more damage. Andrew advised postponing the repair until after the baby birds had left the nest. He was here almost an hour and would not take one penny for his time and trouble and could have made the repair, knowing we would call again when the mama bird got back in. This kind of integrity is rare nowadays. We definitely would and will use the Roof Guy in the future. Thank you Andrew.

Andy was super friendly and clearly very knowledgeable able, he came out to look at a project at my house and was available to immediately get to work. The pricing was great, the work is quality, he was punctual and very responsive, I absolutely recommend The Roof Guy to anyone reading this review.

Andy was nice enough to run out to an address with me and check the roof of a house I just bought. There was evidence of previous leaking. He stopped his day to give me an inspection. He was honest and I recommend him.

I did not end up needing to use The Roof Guy (Andy) but when I called to describe my roof problem, Andy was extremely cordial and helpful and his pricing was very reasonable.

The Roof Guy was incredible to work with from start to end. He was on top of everything to help this be a very stress free experience. From coming out to check my roof the day I called to checking in w/ my insurance adjuster and company every day to move the process along as fast as possible to the great team he has that did a great job installing the new roof to cleaning up everything including all of the nails! I will definitely suggest him to others and will use him again at some point if needed!

Andy is a very nice professional man! He was easy to work with an excellent quality of workmanship. I am definitely going to recommend him to all my friends...everyone else was going to charge me crazy amount but he gave me a fair price. And the work was excellent. Thanks again Andy for all the work!

I needed someone to check out my skylights, to make sure they were not leaking or damaged after they were pressure washed incorrectly. Andrew came out, checked them out, and cleaned them for me. He even offered to fix a gasket while he was up the roof, which he did at a good price. He did a good job, and was easy to work with. If you need someone for any roofing issues, I would highly recommend them.

After the snow storm we developed an ice dam on our roof. I called the Roof Guy to see if he could come steam the ice off of my roof. Instead of coming out and charging me, he walked me through how to solve the issue over the phone and it worked! He was knowledgeable with integrity and a genuine desire to help. Now that’s service!

Andy was very nice when the sub contractor failed to do what Andy had told them to do and they got mad and left they dumped all the shingles in our yard they then left and tried to say Andy owed them! He got a crew out here that day and they finished our roof then Andy himself picked up the shingles in our yard I would recommend him to anyone and he even left us a bbq grill to help us veterans out

The Roof Guy, LLC /615 Roof Guy - Andrew Buss is a COMPLETE SCAM.

Working with this company has been an ABSOLUTE NIGHTMARE.

Professionalism - Andrew is unable to commit and follow through with anything he says or promises. Even the most simplest tasks like showing up for work, seems to be impossible.

The Communication with this company is terrible. What would seem like simple questions like “when will the crew to get here with materials?”, and "when do you think you should be able to finish this job?" were ignored, or we were met with a firestorm of angry emails from Andrew about he is not liable for when the job is completed.

Workmanship – There were a number of unfished areas left by one of Andrews sub-contractor. I brought this to Andrew attention multiple times and begged him to fix it. Andrew promised for months to come out and correct the mistakes. After TWO months of him never showing up - I finally gave up on Andrew and paid someone else to fix them.

Save your receipts – Andrew frequently sent us invoices for bills we already paid. Weekly he would send new invoices “Overdue” and ‘Past due’ that we already paid. I would bring these to Andrew’s attention would apologize, then RESEND us the same invoice again the next day.

Please, I beg, PLEASE DONT make our mistake. DO NOT SIGN ANYTHING WITH THIS CONTRACTOR. It will be the longest/Aggravating 4 months of your life. It will be one failed expectation after the next. You will spend months waiting Andrew to finish simple tasks, until finally he admits he can’t get the job done and you have to hire someone else. You will be left with cleaning his mess up and finding someone willing to fix his mistakes.

I initially called the company to repair a small leak in our roof. Almost immediately upon arriving Andrew, the owner, stated that I needed my roof replaced. He also stated that the roof needed to be replaced on our detached garage. Andrew said he could/would handle everything with the insurance company because it all appeared storm/hail related. I was naturally skeptical, mainly because this was my first time dealing with a roofer and a homeowners claim. We all have heard horror stories about both! I skeptically agreed to move forward. I believe Andrew could sense my skepticism and offered to include in the contract that if the insurance company did not pay the entire replacement cost we would not be liable for anything other than what they did cover. This definitely made us feel better. Then the poor communication began. The day they were supposed to deliver materials so they could start the job the next day, they no call-no showed. I had to call Andrew. The day they were supposed to start the job, they no call-no showed. I had to call Andrew. That pattern continued from there throughout the entire job. Ultimately the job was completed and the work looks good. Andrew also installed ridge vents on the house, garage, and shed even though he was not required to. To sum it all up, the work appears like it was done well but would I use them again knowing all the communication issues, frustrations, and issues I had to deal with throughout the job....no.

Your reply on my review is also untrue Andrew. If there is any kind of balance on our account that is between you and the insurance company, as this was an insurance repair. We have a signed contract with you that shows we personally owe you nothing and we have signed over every check the insurance company has given us. To further reiterate your poor communication, during the process the insurance company reached out to us to see if we had been in contact with you because they were waiting on pictures and documentation of the repairs. Again, we owe you nothing and it is very unprofessional of you to post a reply insinuating otherwise.