- 928 Broadwater Ave Suite 201, Billings, MT 59101
- Industrial Roofing
- Financing Available
- Metal Roof
- TPO Roof
- Asphalt Shingle Roof
About the Business
What people say about “The Patch Guys”?
Customer feedback on The Patch Guys is predominantly positive, highlighting their excellent customer service, quick response times, and high-quality workmanship. Many reviewers appreciate the professionalism and communication skills of Chez and his team, noting their ability to complete projects efficiently and to a high standard. However, some reviews indicate issues with reliability, including missed appointments and poor communication. These serious complaints suggest that while many customers are satisfied, there are significant areas for improvement in the company's scheduling and follow-through.
What Users Like The Most
- Chez did such a great job on our basement. He came in last min on a project that was already behind and saved the day.
- Chez is an absolute artist... fixed the entire ceiling the next day.
- Chez was amazing to deal with! Such a friendly guy!
- These guys do incredible work in a timely manner. Great people to be around.
- Chez and his crew were great to work with on our basement remodel. Chez was always in communication with me.
What Users Like The Least
- Chez showed up to talk about hanging hardy board in my basement... insisted he needed $300 cash up front.
- He told me he was on his way!! Then never showed up.
- Chez is not reliable. He set up 3 appointments with our daughter... did not show up.
- Chez is not the type of person you want to deal with when there’s a problem.
Recommended Reviews
Chez did such a great job on our basement. He came in last min on a project that was already behind and saved the day. Thanks guys!
Chez killed it! He was needed for a 1000 square foot basement that was very behind and he caught the project up completely in 4 days. Very professional and informative through the entire process as well. His wife kept the whole area clean the entire time too. Thanks to her as well!
We appreciate the work The Patch Guys did and wanted to share some feedback that could help improve the overall experience.
To start with the positives: they were generous in allowing us to use their contractor discount when purchasing paint, and even let us use their paint sprayer—both of which were extremely helpful and saved us time and money. That kind of support doesn't go unnoticed and was definitely appreciated.
However, there are areas that could use improvements. Better communication around arrival days and times would go a long way. It's important to show up when scheduled or at least keep clients informed of any delays or changes in timing. This helps manage expectations and shows respect for the customer's time.
Second, while the work is generally acceptable, there is room for improvement in the overall quality. Attention to detail and a more polished finish would make a noticeable difference and enhance customer satisfaction.
Lastly, providing upfront, itemized receipts before the job starts would be greatly appreciated. This level of transparency ensures clients know exactly what they’re paying for and helps build trust.
Overall, The Patch Guys offered some helpful support during the project, and with a few improvements in communication, quality, and billing clarity, they could offer an even better service.
- 928 Broadwater Ave Suite 201, Billings, MT 59101
- Industrial Roofing
- Financing Available
- Metal Roof
- TPO Roof
- Asphalt Shingle Roof