Logo of The Drain Surgeon

The Drain Surgeon

  • 742 Mansfield St, Richland, WA 99352
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At The Drain Surgeon, located in Richland, Washington, we pride ourselves on our extensive expertise in roofing services, including roof repair, maintenance, vent installation, coating, skylight repair, gutter repair, and cleaning. Our well-coordinated team is adept at managing both residential and commercial projects, ensuring that every job is executed with precision and care. We understand the complexities involved in maintaining and enhancing your property, which is why we approach each project with an unwavering commitment to organization and attention to detail.

Our reputation for delivering durable, high-quality results is built on years of experience and a deep understanding of the unique needs of our clients in Richland and the surrounding areas. Whether you require routine maintenance or a comprehensive repair, we are equipped to handle it all, providing long-term value and peace of mind.

What people say about “The Drain Surgeon”?

Customer feedback on Drain Surgeon is largely positive, highlighting their efficient and friendly service. Many reviewers commend the company's quick response times and knowledgeable staff, especially in urgent plumbing situations. While most experiences are favorable, there are a couple of notable complaints regarding communication and scheduling issues that have caused frustration for some customers. Overall, Drain Surgeon is recognized for their quality work but may need to improve their response systems to enhance customer satisfaction.

What Users Like The Most
  • They are always professional and friendly.
  • I highly recommend The Drain Surgeon Company to everyone in need of a quality, highly skilled and reliable plumbing service.
  • Very happy with the customer service of this company and their work.
  • They were professional, responsive to change orders, and just overall fantastic.
  • Fast, friendly, professional.
What Users Like The Least
  • We have spent three months trying to get a visit or even a call back, and they have been unresponsive.
  • After the two hours and being unsuccessful, he seemed to be in a hurry to leave.
  • I recommended this company to a friend; they weren't on time, didn't fix the problem, and would not communicate.
  • While the answering service they have may need to get better, the plumbers are fantastic.
Recommended Reviews
Overall Company Rating
Good 4.4
Out of 18 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Barbara Korten
Apr 10, 2025

I have used Drain Surgeon when the original owner owned it for over 30 years. I used them over a year ago and they are still just as wonderful as they were. They have always been very good very efficient very knowledgeable and friendly. I highly recommend them for all of your plumbing needs and preblems.

Michael Johnson
Mar 19, 2025

Called and texted at 6:30 am. Eric was at my house by 8:30. Cleared a clogged drain quickly. Highly recommended!

Lonna Brockway
Feb 17, 2025

I highly recommend The Drain Surgeon Company to everyone in need of a quality, highly skilled and reliable plumbing service who know the letter houses, homes, commercial, and industrial buildings in our area like no one else. They respond quickly to my issues and have them fixed fast. I have used The drain Surgeon for over 30 years because they are top-notch in every way and their pricing is more than fair. If you want the job done right call The Drain Surgeon. They are awesome to work with. Lonna Brockway

Serina Rayment
Jan 15, 2024

Always kind and never makes me feel silly for some of the issues I've had to call for. He's also very punctual and communicative.

Jacob and Jen Throolin
Dec 17, 2023

We have used Drain Surgeon in the past for unclogging pipes at a previous house due to tree root growth. Our water heater went out at our house and there was no question as to who we would call to replace it. Eric was very quick to respond and come out to replace our water heater.

D M
Dec 31, 2021

Our shower and toilet wouldn't drain. We tried using a 25ft snake ourselves with no luck, called The Drain Surgeon, they couldn't get out the same day, but came the next morning. Eric was very polite and worked for two hours trying to get the shower to drain. He said he found the problem area and worked it but once he pulled the snake out it clogged again. After the two hours and being unsuccessful doing the same things (just trying to push the snake through) he seemed to be in a hurry to leave, said he didn't want to leave us with a huge bill. Never once did he put a camera down, he left giving us a bill over $300 and didn't solve the problem or really give us any reasonable solutions. Told us to keep putting water hoping it would drain. At that point you could tell he was either late for another appointment or didn't want to deal with the issue. So we were left with a bill and no problems solved. Called the next day to see if he would come use a camera and was not responsive to our calls.

Susan Nemzek
Oct 15, 2021

Very happy with the customer service of this company and their work.. When you call you have to leave a message with a service but don't worry.
I was contacted right away by one of the owners whenever I left a message. Clint, who was the one who came to do the work both times, was knowledgeable and professional. Our new water heater was considerably less than I was quoted by another plumbing company. They were quick to get us taken care of.

Terry Allen
Apr 24, 2021

Our go-to for this 1955 home's drain problems for years.
Asked the guy this time (unmoveble blockage in double kitchen farm sink) for the back story re. negative comments about them in online reviews, since we, too, couldn't get through to them a couple months earlier for a bathroom blockage that, fortunately, ultimately, cleared.
"During this pandemic we engaged a new answering service and it was a nightmare! Nothing worked right and it was complicated getting out of."
I believe it!
Even this time when I self-dialed their website # it kept sending me to Sports Clips!?! I finally just tapped on their web number and got through to them w/out a problem.
Clearly our conversation was recorded, which is a plus for both parties.
Clint was great! In all ways! (Called to tell us he would be here between 2 & 4--arrived @ 2.)
He unblocked a real stubborn clog, which we had tried every remedy on earlier. Very reasonable price. 10 out of 10 stars--satisfaction plus!

Melissa Anderson
Jan 5, 2021

I have used these guys on several occasions. They get out quickly, the price is reasonable, and they are friendly and professional.

Dave Foster
Nov 4, 2020

Earlier in 2020 we had them clear our drain problem, and they were fantastic. Since then we have spent three months trying to get a visit or even a call back, and they have been unresponsive. We have talked to their answering service six times and left messages, four times there was no answer, and three text messages to the person that helped us before have all gone unanswered. To recap, an A+ for the actual service, but an unbelievable F for response.

C McDonough
Sep 18, 2020

We have used the Drain Surgeon twice since we have moved to WA. They installed a whole house water filtration system, replaced all of the old pipes throughout the house and installed new fixtures in a gutted bathroom. They were professional, responsive to change orders, and just overall fantastic. We are happy with the work they did throughout the house. Patience is a virtue in the time of COVID and we were happy they were able to start and finish the job. We will use them again for any plumbing needs.

Behr Turner
Aug 5, 2020

Same day service to evaluate a plumbing discovery made during a cosmetic home improvement project. Then, they returned a few days later to replace a main shut off valve (with a quarter turn ball valve) and new access panel. Very clean work. Very responsive. Highly recommend.

Sherry Foreman
Jul 23, 2020

Excellent service. The guys showed up promptly and kept social distance. The guys got right to the problem and fixed it. Thank you.

Haley Smith
Jan 27, 2020

A pipe burst late Sunday night causing us to have to shut our water off- called the Drain Surgeon first thing Monday morning- they came out right away, fixed the problem without any trouble. Fast, friendly, professional.

Kristianne Rogalsky
Dec 19, 2019

These guys are always professional and friendly. They have been clearing out our drain problems for 18 years. We have both regular clean outs for tree roots and the occasional random backup.

Jason Goff
May 23, 2019

Very nice people. Very knowledgeable and were able to get right on the job. If you have any plumbing problems these are the guys to call. Update I recommended this company to a friend they weren't on time they didn't fix the problem they would not call him or communicate with him and they would show up whenever they wanted. will not recommend them again. I've recommended them four or five times before this. It's very disappointing

L Family
Mar 6, 2018

My second time using Drain Surgeon in the past year and they have been GREAT! Well priced compared to other plumbers as well. While the answering service they have may need to get better... the Plumbers are fantastic. HIghly Recommend!

Teresa Walchli
Aug 3, 2016

The Drain Surgeon has been taking care of my 16 unit apartment complex for over 15 years now. I live in Hermiston but my apartments are in Pasco, WA and so many times a tenant will call while I am out in the Melon fields and I have no idea what the problems is, so I call Drain Surgeon, They fit the apartment complex in, it might just be to turn off the water and come back later, but they have always taken the best care of my 16 apartments that I could have ask for. They are a great trust business.. Thanks

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  • 742 Mansfield St, Richland, WA 99352
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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