Tate Branch Artesia

We needed a new tire and a front end alignment done on our truck, and are newer to the area- so this was our first experience with Tate Branch. Not only was the work that we requested quoted and performed in an efficient and expected manner, but the staff was truly the most wonderful that I have encountered at a dealership, ever.

I was greeted by Brit, and though I was unfamiliar with the layout of the buildings, she helped me find my location and was extremely kind and patient. She personally ensured I made it to the correct service building.
Then, Richard in service was absolutely incredible to work with. He was communicative, personable, professional, and explained everything well. I had a proper expectation of the work and expense. When a small issue arose with the tire we had anticipated was in stock was not available, they quickly rectified the situation and had the tire overnighted. The accountability and communication was outstanding the whole time, and the service was done promptly the following day. Richard was point man on the entire process and I cannot say enough positive praises about his professionalism and the experience in total.
I interacted with six or seven employees throughout, and everyone was top-notch and friendly. I have never had such a wonderful experience at a dealership. I can say with certainty that we will be using Tate Branch in the future for our service needs, and I am confident that because of this experience also, when we are ready to purchase again, this will be our first stop.

I need to give Tony in the service department a shout out because he kept me informed and called me with updates on where they were with my truck getting fixed so I wasn't sitting in the dark. I live in carlsbad but will definitely be taking the extra drive to have my truck serviced in artesia from here on out.

I needed a brake caliper bolt for my Jeep and I was told that the bolt had been discontinued therefore was not available. Then, I went to a local parts store and found the bolt that I needed. Embarrassing for the "dealership", hooray for the local parts store. Also, I waited approximately 30 minutes just to find out that the Jeep dealership couldn't help me with my Jeep.

First and second hand experience with this store is painful. Tate branch Artesia as well as Tate branch Carlsbad take advantage of honest people in need of vehicles that are in safe operating condition. A UCI (used car inspection) is required by these dealerships to ensure the quality of their products. Unfortunately you cannot trust the managers of these establishments to take your safety into consideration and will actively pick and choose which components are "important" enough to spend the money and take care of the many possible issues taking in used cars could provide. If you value your time, money, and safety. Steer clear of these dealerships.

Awesome dealership!! Friendly customer service! Jorge got me a great deal on my Honda Civic. Got a quick turnaround on approval and paperwork was smooth. Would highly recommend!!

Great people.Britt was a great help.I got the car I want at a very fair price.If you need a vehicle Tate Branch is the place to go

Brought my vehicle in because it was making a humming sound. They told me it was the alternator. They put in a new alternator, serpentine belt, and 2 new pulleys and the noise was still there. After $2,100 of work, we actually think it’s the power steering pump. So, after spending $2,500 on everything I drive it to work twice and the throttle appears to be malfunctioning and the window won’t roll up. Like other folks I decided to give them one more try and boy am I paying for it. Steer clear of this place if you value your wallet!

If you value your time and money then go ANYWHERE else but here to buy a vehicle. ALSO avoid JOSE B. at all costs. This individual is clueless on how to properly converse with other people and has a bad attitude, especially if you try and talk while he's talking.

Nikki was amazing to work with, and was very professional. We enjoyed the car buying experience, and were so excited to drive off in our new vehicle. Definitely will recommend in the future.

We had bought a suburban from Tate Branch our sales lady is Nikki. Not long after we got the suburban I was an accident and totaled the vehicle. I called Nikki and told her she immediately went to hunting for another vehicle right away. She knew what I wanted but unfortunately couldn’t find another suburban that I would want. However she never gave up and we ended up with a ram truck that meets all our needs. Nikki has been beyond wonderful with us. I would recommend her to anyone. She is absolutely the best sales person I have come across. Thank you Nikki for all your hard work

I Just Wanna Say Thank You To Nikki S. At Tate Branch In Artesia! She Helped Me Get Into A Beautiful Brand New Jeep That I Am Very Very Pleased With! 3 Months She Had To Deal With Me Because I Was So Indecisive And Let Me Just Tell You, I Am Very Thankful She Was There To Help Me Out! Super Excited To Be Part Of The Tate Branch Family! ❤️

I just bought my second truck from Tate and Branch yesterday. They called me at home because they knew I was interested in a certain truck. When I got there the sales manager and the general manager both came to me and told me they were grateful for my patronage, and they would do the best deal they could. The price of the truck had been $93,000 a few days earlier. They reduced the price to $80,000 saving me $13,000 dollars. That's almost what they paid for it. I won't be buying my next truck form anyone else. They're friends and they really care about their customers. In my experience car dealerships don't treat customers as good as Tate and Branch. They treat you like family.

I had the pleasure of working with Jose and he made the process of buying my truck quick and painless he was also extremely friendly helpful and an all around nice guy I would definitely recommend using Tate branch artesia if you are looking for you next vehicle

If you are looking for a professional salesperson who will get you taken care of the first time I would definitely recommend Jose Bournda he is always professional and will do his absolute best at accomplishing your goals of car ownership!!!

My daughter had to have a engine installed. Her insurance company bought a low mileage used one which is making noise and since engine was replaced it over heats on occasion. Trying to get them to bring it back in to get it fixed right has been nothing but excuses. For a dealership to only have 2 loaners is kinda sad.

I can't express how grateful I am to have God working through some amazing people in my life to make things happen for me that I thought were impossible! Jose Borunda was one such special individual, who pushed his sales team for me to get me done! I can't stress enough how patient he was with me, paid attention to detail (the little things that I requested and mattered to me), getting my offer to his boss, making sure someone was still catering to me when the unexpected happened for him, getting the vehicle to the wash bay for that sleek delivery detail, making sure that the gas tank was filled to the top for when I was to arrive and drive off the lot! This dude even made it so that I was in and out of finance in under 15 minutes!!!

I drove off with the loveliest Challenger I have ever seen! And I cannot express how blessed my family really is to have people like Jose Borunda and his team to make my family and I very happy returning customers!

Special mention goes out to Noe Guzman, who took me on an excellent test drive, and to Ray Fajardo, who although he didn't have to, worked with me on the price to ensure it was well within my budget. This dealer has never done me wrong as a customer and I am happy to have given them my business again! God bless Tate Branch!

Jose Borunda went above and beyond to answer all my questions and took into consideration all my needs and wants thank you so much

I won’t forget the the experience I had at Tate Branch Artesia. Jose Borunda met me in the parking lot when I needed a vehicle the most, professional and tactful. He got me into a Jeep Compass which worked for my needs. I highly recommend this place to anyone looking for a reliable vehicle, service, and a great deal.

Mr. Branch, word of mouth travels fast through Artesia. Not everyone that goes into your dealership is indigent. Not everyone requires calling bank after bank to get approved. Some of "us" worked, saved, sacrificed to afford something better to drive. Then to go to your dealership to get treated like I didn't have a penny to my name!?!? Jose the salesman tried to talk to me like a child, and I don't care who you are, where you work, THAT kind of behavior is childish. THEY ARE CROOKS, TAKE YOUR INCOME TAX REFUND ANY WHERE BUT HERE!!!!

Not sure if my post had gone through so I wanted just reiterate that we had gone to Artesia Tate Branch and had a wonderful experience with Jose berenda and we are going to implement all of the things that he had suggested for us to try for our credit to get better so we can go and get a vehicle from that branch in Artesia tape branch and we're looking forward to 6 months to a year to be there holding one of his signs that he helped us get where we needed to be and he is still you know trying to help us after you know not getting the vehicle but him still caring enough to help us with our credit wonderful people there at Tate but we'll say one of the best Glad to have met you Hope to have you help us in a 6 months to a year we'll be looking forward to it thanks Jose

Jose Borunda was amazing! He gave a hand when I needed some help looking for a new car and did not hesitate to give everything he had into my situation. Thanks jose for all you did!

Last Year I finally made the decision to buy a new (for me) vehicle. Something with Low miles and more dependable. I was greeted by a Gentleman Named Jose Borunda (I think that’s how you spell it) this man helped me with every concern I had.He could tell I was nervous and broke down every step as simple as he could. My credit isn’t great, but that didn’t stop Jose from making what seemed like a hundred phone calls to get me the best deal. He definitely made my experience a memorable one. From time to Jose will send me an email, a text and sometimes call thanking me for my business and letting him help me find the right vehicle for me, as well as giving me reassurance that if there’s anything I ever need don’t hesitate to call him. My personal opinion, Jose is not your typical slimy vulture of a sales man. He really does try.

Dropped in to shop for a ride at Tate Branch Artesa the other day. Ran in to this sales cat by the name of Jose Borunda. That dude dude knew exactly what I was looking for & in the smoothest process ever, got me into my 2019 Dodge Charger. Needless to say I’m a happy dude! Thanks for making the process of buying my car such a stress free one, Jose!

Stopped by their location in roswell, was greeted by Jose Borunda. I want to say thank you for being straight forward and very Informative. Highly recommended if anyone is looking for information talk to Jose!

Big shout out to Jose Borunda this guy is awesome! He goes above and beyond for you. I have bought two cars from him. I 1000% recommend going down and dealing with jose for any car or truck need, plus he kills it on the guitar haha

Jose helped me out with my car and was very professional I just want to give him a huge thank you!

Had bad experiences in the past but was giving them another chance and was severely mistaken. Jose B. at the dealership was very rude, discourteous, and definitely doesn't need to be dealing with customers. In my opinion talking down to a customer will not take you far in this world furthermore will not be taking my hard earned money for a truck today. New car sales manager on the other hand was professional, sincere, and was a pleasure to speak to.

We just bought a car from Diana M! She's new (we didn't know that at time) and we kinda bombarded her, but she handled it like a pro. Thanks for all your help Diana. You are going to be great!

We received a pre approval from Tate Branch Artesia, browsed the website and Nikayla Sutton contacted us immediately. When we went to take a look, she turned us on to an even better deal. We got a gelreat deal on an amazing new Jeep Grand Cherokee. We love it, thanks to Nikayla and Tate Branch Artesia for incredible service.

Nikayla was awesome. She took the time to put our deal together. She worked a good deal! She is very sweet and personable!!

Go check out my guys Dallas Cluff (Finance Manager) and Jose Borunda (Sales Professional) down at Tate Branch Artesia. Very hard workers and go above and beyond to make you feel at home, and give you the best possible car buying experience!!! You don’t wanna miss out on a great service from these 2 guys they most definitely put your need and wants first, you can’t forget the amazing deals they get you as well!!!!

Jose was so kind, professional & informative. He answered all of my questions & knew all the right questions to ask me, as well. My husband and I will definitely be back for our next vehicle purchase!! Thanks again Jose!

I called this dealership with a cash offer on an advertised vehicle. They stated that the autotrader listing was 60k off AND their own website was 19k
off correct price. They said they added features? Of course they blamed Autotrader.....not even willing to make it right. What a scam! Buyer beware!

Amazing people
service was great and the diesel mechanic man I have never seen someone like that guy he really knows what he doing he fixed my truck in 1 hour also he taught me a few things about my truck thank you so much for helping me out

Had fast service getting an oil change recently. The service was fair priced and the service advisor (i think his name was Nate) had some good dad jokes that could cheer anybody up.

Had fast service getting an oil change recently. The service was reasonably priced and they politely informed me of additional recommended services my vehicle was due for. I highly recommend the Tate Branch Service Department for all makes and models!

I take my vehicles here for service all the time and have always had great service. (Even for the vehicles I bought elsewhere) Thank you for always being such a great team to help me!

Our battery decided to die Sunday night at Sonic. The car was towed in on Monday morning. They fit us in for a new battery and tire rotation. Thank you so much.

I went in a bit nervous,this was my very 1st time doing a trade in with a dealership. Jesus and Jason were AWSOME! They made this experience smooth and made me feel super comfortable. I highly recommend Tate Branch Artesia!

Had an awesome quick response from Jose B. Made my purchase efficient and effortless. Nothing bad I could say about this man’s service.

Jose and Jason were amazing!
They went above and beyond to help me out in what I needed…. I appreciate everything you guys did, they were on it and gave me a great deal. I felt so comfortable when I left. Thank you so much for everything.

Brandon was very friendly and helpful. The financial team was efficient and fair. Over all it was the best experience at a car dealership we’ve experienced.

Brandon Sipes was super helpful in finding me the right deal on my new Jeep Renegade. He bent over backwards and wouldn't stop until I had my vehicle. I would highly recommend him.

A very good dealer he was awesome nice very polite willing to help you with anything and most importantly very good at his job so when you come down here and look for Mario

Great service! Fast and easy! Nikki is the girl to go to if you need a car….. she is super fun and great to work with!

You could not ask for better service for the purchase of your next 4 wheeled family member than Tate Branch Auto.. shout out to Brandon Sipes for an excellent curbside delivery of the 2021 challenger right to my front door.

On the 4th of this month I took my van to have it fixed they changed me 3400 bucks to fix what was wrong with it and yet they didn’t fix it they messed it up more and on Friday the 19th when I took my car back to them and told them the ac still wasn’t working correctly and they wanted to charge me again to fix it when they didn’t do it right in the first place, I will not be doing busy with them ever again and now I have to pay someone else to fix there mistakes I’m very disappointed in the way they handled it when I called and told them the brushed it off as if nothing was wrong and I didn’t know what I was talking about

We purchased a used vehicle 06/10/22, buying experience was fairly smooth. Upon use of the Yukon we realized the navigation system isn't working. Camilo came thru and took care of my issues and I appreciate that in a person and as a business. Thank you.

After my bad experience with the service department, I came to pick up my vehicle and spoke with Arturo and he (from the start) was very helpful with my situation. Arturo addressed my concerns, and frustration of how my experience was dealing with their service department. Arturo made the situation right. Now just waiting for parts to come in.

Update: 9/18/2023
I was having trouble with my uconnect system and took it to a local dealer (I'm about 178 miles away from Artesia). I needed the initial service and was having a problem with my uconnect system. I asked the local dealer to perform a hard reset on my uconnect, but was told that would require another appointment and about 4 days for them to perform diagnostics. I called Tate and within 30 minutes got a call back explaining how to perform the hard reset. It fixed the problem! After this experience there is no way I would let the local dealer (Viva) ever work on my car.
From sales to service I've been very pleased with Tate.

We had great experience with our Salesman Jorge and the whole team. They made sure we left with the vehicle we wanted and the deal we could be happy with and not have buyers remorse.

Took my vehicle in for a recall last Monday. When I got vehicle back my back wipers were not working properly.when they are supposed to be off they are on an when on the are off, the go really slow and get stuck.I called them today to let them know, I was asked to take vehicle in. I was told I have a bad battery and the connection had a short. I told Nate Before vehicle was taken here nothing was wrong with it everything worked perfect. Get me my vehicle. He pull’s very around and tells me I should leave on for like 15 mins cause he had to jump start.
Waiting for my vehicle I could hear Nate and other service rep talking about me being alone and what they are goin to charge me for, diagnosed and 50$ for some other things when they are the ones who messed up.

I let the know this is not the first time the broke a vehicle of mine and know I shouldn’t have taken it here.

They are the best hands down. I was looking for a Ram 2500 truck and with the shortage of vehicles everywhere it was going to be hard to find one. I went down to Tate Branch in Artesia and before I knew it my truck was ordered with all the specs I was looking for. Thanks Again Tate Branch Artesia.