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About the Business
What people say about “Superior Roofing of New Mexico”?
{
"summary": "Customer feedback regarding Superior Roofing is mixed, with a notable divide between positive and negative experiences. Many customers praised the company's effective communication, professionalism, and quality of work, often highlighting timely responses and thorough job execution. However, several serious complaints emerged, particularly about poor workmanship, unresolved issues, and unprofessional behavior from the owners. These significant concerns cast a shadow over the positive feedback, suggesting potential risks for future clients. Overall, while some customers had satisfying experiences, others faced severe problems that have led them to pursue legal action.",
"liked": [
"Superior helped me get a roof approved through my insurance and I only had to pay a $500 deductible for a BRAND NEW ROOF!",
"They were very responsive and made the process of replacing my roof as painless as possible.",
"The customer service in the office was excellent.",
"They did a wonderful job, very responsive. Professional.",
"Superior Roofing lives up to its name! They have been professional, courteous, and most importantly always on time!"
],
"disliked": [
"They are awful! They installed a new roof... it very quickly started leaking in several spots.",
"When Carlos and Max Hernandez... collected money from us for 'materials', they instead pocketed it.",
"I had to call the company twice after completion of the roof because they forgot to shingle around the fireplace.",
"Very unprofessional and disrespectful company and owner.",
Recommended Reviews
After referring several clients to Superior it was my turn to get my roof done. I had bad wind damage from our crazy wind storms we get in New Mexico. Shingles were on the ground and my roof started to leak when it rained. Superior helped me get a roof approved through my insurance and I only had to pay a $500 deductible for a BRAND NEW ROOF! The roofers were very respectful and did an amazing job. Thank you Superior Roofing for always going above and beyond!
Superior Roofing of NM is run by incompetent liars. Contracted with them for a brand new (very expensive roof) with a 10 year warranty. Numerous leaks within a few months, numerous “repairs” made it worse. When Carlos and Max Hernandez, the owners, collected money from us for “materials”, they instead pocketed it, stiffing their supplier, who then put a LIEN against OUR home. They now evade our calls and are violating their own guarantee, so we are pursuing legal and regulatory action. They are thieves. Avoid “Superior” Roofing of New Mexico.
DO NOT hire this company. They are awful! They installed a new roof on our house in spring 2023. It very quickly started leaking in several spots. They offer a 10-year warranty, so we had them come out to fix it; after 1/2 dozen attempts, they actually have made the roof worse. Each of the guys they sent out to fix the leaks said that they could tell it was a terrible roofing job. We now have to tear it off and start over with another roofer. Superior also has terrible business practices and ethics. They actually took the money we paid them to buy roofing materials and intentionally did not pay the supplier (they kept the money for themselves); the result was a lien placed on our house. They are anything but "superior" - in fact, they are the very opposite. They also avoid talking to customers, and basically try to exhaust you so that you'll go away and leave them alone. They should not have a license to do business.
- Claunch
- Residential Roofing
- Free Estimates
- Metal Roof
- Shed Roof
- Rubber Roofing