SunPower by Custom Energy

Custom Energy provided detailed, accurate and timely information. Our own research indicated that the manufacturer (SunPower) as well as Custom Energy provides quality products, good service and prompt response to any questions or issues. Our system was installed in a timely manner and is operating better than expected. I appreciate the all encompassing service approach - if I have a problem I call the same person regardless of the origin of the issue. I would not hesitate to recommend Custom Energy and SunPower to anyone looking for a quality system and install.

Called for a bid and they were helpful and responsive. The layout appears to be able to satisfy our needs, but we were not able to move forward with the installation until later. Overall was good to get a bid and understanding of next steps.

They replaced the microinverters on our solar panels in a timely manner. Made appointment, showed up on time and did a great job.

I purchased a 20kw system for $64.2k in 2021. I wanted the best panels from a manufacturer with the best reputation. SunPower’s panels and equipment met these requirements. Their Utah affiliate, Custom Energy, visited my home within the week of my inquiry and provided me with a clearly illustrated proposal which said my electric bill would go down from over $400 per month to $30 per month. I was skeptical of course. The installation occurred three months thereafter with little hassle and done with precision in one day. Other electricians visiting my home said the install was the “cleanest” they’ve seen. One year in and my monthly power bill is just $16…yes…$16. It’s amazing and I am very excited to no longer have a huge bill to run our air conditioning which can run very high in Moab, Utah’s desert where 100 degrees is typical. Love solar and love Custom Electric.

The company was professional from start to finish. They had the product on hand, told me when the installation would start and when it would be finished. They provided weekly feed back telling me where the approval process stood and what I needed to do. After installation, they were there to answer questions about the system. When friends ask about my panels, I highly recommend SunPower by Custom Energy to them.

The sales process was professional, easy to understand, and answered all our questions. The salesman was helpful throughout the whole process from placing the order to follow up after start-up. The company was also responsive in getting us documents necessary for filing for our tax rebate.

The installation crew was quick and professional and did an excellent job. We only received about 2 days notice before their arrival. A little more notice would have been helpful.

The new meter from our power company was installed a few days after installation was complete. When that was done the system was turned on. However, no power was being generated because of a communication problem. After calling Custom Electric they sent someone to rectify the problem within a day. Since then, the system has been operating well without any issues. The system size seems to have been determined well since it is generating enough power for our home usage and provides some excess which goes back into the grid.

The app that reports how much energy the system is producing and how much the house is using is confusing and just wrong. This could definitely be improved since it has a lot of potential to give customers insight into their energy usage and production.

Overall, I would highly recommend SunPower Equipment and Custom Electric to anyone who intends to add solar power to their house. The experience was positive and the people were helpful and responsive.