- 1710 18th St STE C, Kenner, LA 70062
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Slate Roof
About the Business
What people say about “Suburban Roofing & Siding”?
```json
{
"summary": "Customer feedback for Suburban Roofing is mixed, with a significant divide in experiences. Many reviewers praise the company's excellent communication, responsiveness, and quality of work, especially during challenging weather conditions or tight deadlines. However, some customers express frustration over unresponsive customer service, particularly regarding unresolved issues following previous installations. This inconsistency in customer support and follow-through has led to a cautious perception of the company's reliability in handling problems post-installation.",
"liked": [
"Awesome communication. Roof installer worked hard and very polite.",
"I was pleasantly surprised when Suburban Roofing was able to replace the roof a week after closing.",
"They came out the morning of the hurricane in the rain to look at a minor leak!",
"They showed up at 6am, had old roof gone by 7am, then spent an hour making sure all of old nails were gone.",
"Marty was great to deal with: responsive, professional, and fair in his prices."
],
"disliked": [
"My experience with this roofing company has been beyond frustrating.",
"Messages go unanswered, promises to call back are never kept, and no one is ever available to come out.",
"Despite multiple attempts to reach out about a leak, I’ve received no real help.",
"We're still waiting, but decided to go ahead with the repairs after waiting almost 2 years.",
"Marty always communicated with us if
Recommended Reviews
Awesome communication.Roof installer worked hard and very polite
Was very happy with the job
Great company I would definitely recommend them to friends and family..thank you Suburban Roofing for a spectacular job
Extremely Disappointed
I rarely leave negative reviews, but my experience with this roofing company has been beyond frustrating. I had a roof installed just three years ago, and despite multiple attempts to reach out about a leak, I’ve received no real help. Messages go unanswered, promises to call back are never kept, and no one is ever available to come out and inspect the issue.
The only explanation I’ve been given is that they are “in transition” due to one partner buying out the other—but this has been their excuse for weeks. A transition shouldn't completely halt customer service or leave existing customers in the dark, especially when dealing with something as serious as a leaking roof.
If you're considering this company, think twice. A warranty or service promise means nothing if no one will actually show up or respond. I trusted them once, but never again.
Richard at Suburban Roofing was friendly and knowledgeable. I needed the roof replaced on my new house within 30 days of closing to satisfy homeowners insurance. Despite the short timeframe, I was pleasantly surprised when Suburban Roofing was able to replace the roof a week after closing. It looks great, and I am happy with the new fortified roof. I would recommend Suburban Roofing for their excellent work at a great price. Thanks!
Company Locations
Head Office
Branch Offices
- 1710 18th St STE C, Kenner, LA 70062
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Slate Roof