I contacted StormGuard when I had evidence of water damage coming into my foyer. Apparently, my roof had suffered hail damage which caused water to damage my foyer, guest bathroom, skylight in master bath & in basement. I contacted StormGuard early June and they immediately sent about 10 non-English speaking immigrants who put a new roof on my very large house in less than three-quarters of a day! The people across the street just had a much smaller roof replaced that took days! Upon walking to my car parked on the street, I glanced behind me & immediately noticed that the ends of the roof had sharp upward curves that weren’t there before! I had a couple professionals inspect the roof & at least 2 of them said that the main roof was probably bowed & StormGuard made no repairs to the main roof nor did they check for water damage in the attic. I was told that my house was built that way before they put on a new roof, but that was not true! They told me that there was nothing that could be done to fix it. I spent $1,000 for better Owens-Corning shingles & StormGuard told me the thicker shingles made the upward curves obvious. I think I should have been told this before I selected thicker shingles. I thought a new roof would really enhance my home, but instead it detracted from it.
I have a vaulted foyer which is where I noticed water lines coming down the wall. It took a few weeks & several calls to get their “best & highest paid“ painter to come & do the inside work. The paint job is so bad that I refused to give StormGuard the final check from my homeowners insurance. The “professional” painter didn’t do any prep work & used a semi-gloss paint. If you don’t properly prep, every demarcation that I couldn’t see with flat paint showed up everywhere—because you are not supposed to use semi-gloss paint in a foyer! Additionally, he rolled the semi-gloss paint on in every direction possible & even I know you are supposed to roll in one direction only! He didn’t build any scaffolding & hardly used a ladder. He also did not use drop cloths! He got paint all over my woodwork & atop each doorway— obviously, he took no care to properly edge so my steps, rails & baseboards are covered with paint, thereby devaluing my beautiful home & costing me more money to re-stain my expensive woodwork. Ace Hardware sold me a latex paint remover, but it was also taking off the wood stain. Plus, I am physically handicapped & could not clean the tons of paint he got everywhere. There was also no care taken not to get paint on my white ceiling, beige ceramic tile floor& furniture. I called to complain & many pictures were taken back to the owner of the company. I was assured the painter would fix his many mess-ups. Weeks went by & the painter did not show. Now we are in late fall! In the meantime, I did my research on the Internet & talked w/building inspectors & professional painters & they all said it was the worst paint job they ever saw & couldn’t have been done by a professional or at least a person who takes pride in his work. The water lines that were coming down my foyer walls look worse now than before he painted them! There are parts of the walls that have no paint on them & the corners where the front & side walls adjoin look like he let a bunch of paint just dribble down the crease, with the paint not even blended in! So when I finally got a call to schedule the painter, I made it clear that I did not want him near my property, that I wasn’t turning over the final insurance check because not only did I have to get the job done from scratch (with prep) but also my woodwork. Secondly, I had to pay StormGuard a $1000 deductible which my insurance company had already deducted. I was told by several contractors that they are not allowed to take a deductible when the insurance company held it out of the check & that is theft. I questioned StormGuard about this several times.