- 231 West St, West Hatfield, MA 01088
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Southland Log Homes”?
Customer feedback is mixed regarding the company's services. While some reviews praise the excellent quality of the homes and the ease of working with the company, others highlight significant communication issues and unprofessional behavior, such as excessive unsolicited emails. Customers express frustration over delays in project timelines and a lack of proactive communication from project managers. The overall sentiment indicates that while the product might be appealing, the customer service experience could be improved.
What Users Like The Most
- Excellent quality, easy to work with.
- Come check out this beautiful model log home! Must see in person to appreciate its full splendor!
What Users Like The Least
- I keep getting spammed by them asking for reviews - highly unprofessional behaviour.
- We had already made a deposit, and were having delays getting permits.
Recommended Reviews
I keep getting spammed by them asking for reviews - I have never been a customer, but they are spamming me with constant emails asking for a review
If this is what they do to non customers, I hate to think what they would do to actual customers
Highly unprofessional behaviour
Excellent quality, easy to work with. I have checked out everyone and compared, I will now have a Southland home in New Hampshire. 100
We had already made a deposit, and were having delays getting permits. Project manager doesn't talk to you unless you are informed enough to have specific questions. We wanted to speak with someone face-to-face so we came here to discuss a delay. Salesperson Steve was friendly, but incorrectly informed us that we had to make another deposit and sign another contract. We also never heard from him again. Be aware: 1. Expect the house to cost 3x+ more than the kit. 2. It's difficult to get permits and funding that align with their tight schedule. 3. It's difficult to insure a log home. 4. It's our impression that they really just care about selling the kit and wish you luck getting it built.
Company Locations
Head Office
Branch Offices
- 231 West St, West Hatfield, MA 01088
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Licensed & Insured
- Locally Owned & Operated